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@magpie9.demon.co.uk
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2 phones found area 844
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LinkedIn matched
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Neil Wake is listed as Chief Executive Officer at Dialect Communications, based in Tyneside Area, United Kingdom. AeroLeads shows a work email signal at magpie9.demon.co.uk, phone signal with area code 844, and a matched LinkedIn profile for Neil Wake.
Neil Wake previously worked as Managing Director at Flex-E-Card and General Manager at Flex-E-Card. Neil Wake holds Professional Diploma In Management, Business Administration, Management And Operations from The Open University.
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AeroLeads found 1 current-domain work email signal for Neil Wake. Compare company email patterns before reaching out.
A highly experienced leader with a successful track record in delivery of key business objectives. Extensive knowledge of the Fintech industry combined with outstanding management skills. Key strengths include taking strategic and commercial views and successfully implementing change and transition plans. A first class leader of people and teams, with a passion of developing individuals within them to fulfil their potential. An individual who will bring intelligence, energy and integrity to any company.
Listed skills include Credit Cards, Relationship Management, Payments, Financial Services, and 40 others.
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A career timeline built from the work history available for this profile.
Dialect provides a multi-lingual Customer Experience (CX) solution designed and delivered with Fintech businesses at the heart. We provide an omnichannel experience which includes voice, chat, email, AI/Chatbot, messaging and social media support. Our customer first solution is fully blended allowing our partners to select how best they want to interact with their cardholders.
Newcastle Upon Tyne, Gb
Providing direct leadership and oversight of Business Development, Account Management, Strategic Partnerships, Marketing, Operations, Onboarding, Customer Service Helpdesk, Finance, Compliance & Risk, Human Resources, Supplier Management and IT development for Flex-e-card business, reporting into the Group Board. Flex-e-card are Europe's leading provider of shopping centre and retailer gift cards. Currently providing services to UK, Ireland, Poland, Italy, Finland, Spain and UAE.
Cincinnati, Ohio, Us
Providing operational relationship/account management to WorldPay's top 500 Corporate clients i.e. major blue chip companies. Leading a team (40+ FTE) of Corporate Support executives and consultants to provide industry leading client service and advice to valued partners. Attending relationship reviews with clients to provide updates on new products and review operational KPI's.Working alongside the Head of Corporate Business and Senior Corporate Account Directors to deliver commercial success to the WorldPay business.Supporting the Corporate Business Development team in tendering for new business.Playing a strategic role in defining and delivering the corporate service proposition. Delivered all KPI's and budget.Improved the efficiency of the team by enhanced performance management and delivered a 15% increase in productivity without increasing cost base. Launched and owned new client service proposition following company acquisition - 24/7, 365 days per year support to new/existing clients.Implemented 'back to the client floor' as part of proactive relationship retention programme.Delivered an outstanding industry leading 'net promoter score'.Represent WorldPay on Visa committee on industry wide initiatives.
Cincinnati, Ohio, Us
Leading a multi-disciplined team who provided support to the WorldPay Operation across 2 geographic locations including Finance, Learning and Development, Resource and Planning, Human Resource Management, Management Information and Operational Risk Management (including business continuity).Deputy to Head of Operations (circa 600 FTE) across 2 geographical locations.Owned the budget and manpower responsibilities for the operation.Delivered and implemented plan to rationalise operating budget costs.Appointed operational interface during $3 billion purchase of WorldPay by Advent Int. and Bain Captial.
Cincinnati, Ohio, Us
Successfully led team to identify, facilitate and drive delivery of revenue generating programmes from operational activities. Active member of strategic business forums including pricing committees.
Cincinnati, Ohio, Us
Led a team responsible for implementation of business change projects.Delivered major projects including largest ever migration of debit card portfolio within Europe - circa.14m cards delivered and accepted in all of WorldPay's clients along with other banks/card schemes.Delivered major piece of statute to ensure compliance i.e. Payment Services Directive. Placed entire team through Prince 2 course to ensure consistent methodology and delivery.
Gb
Operational leadership and customer service management of Northern Rock current account portfolio of customers, including internal stakeholder relationships with sales and marketing. Leading a team of 70+ people to provide first class service to customers. Main board Director of BACS and Faster Payments representing the group on industry wide initiatives. Supplier relationship owner of outsourced services.Owned the change management initiative delivering the Faster Payments programme.Achieved compliance of banking operations with relevant legislation and codes of practice e.g. AML. Crisis management skills tested with uncertain economic circumstances at the time, including business continuity and risk planning.
Cincinnati, Ohio, Us
Led and motivated a team of 100+ people to deliver on key performance indicators in relation to client set up (including AML and credit risk), amendment, retention and closures of client accounts. Direct engagement with Managing Director and Operational Director to agree business objectives and strategy. Large scale people and budgetary management in a high volume environment with key improvements in service excellence, performance management and productivity. Attended Warwick University Business School to study Operations Management. Developed and delivered tactical plans to increase sales opportunities and reduce costs.
Cincinnati, Ohio, Us
European technical help desk (365 days a year) providing first class support to Streamline's clients. Responsible for recruiting, leading, managing and motivating a team of 65+ people. Voted Number 1 'Acquirer' support help desk. Delivered KPI's and gained expertise in telephony systems and resource and planning.Halved overtime budget and hit KPI's.
Gb
Provided premium relationship banking to support and develop sustainable growth within the Small Business sector.Developed knowledge of sales techniques, credit risk management, financial accounting.Exceeded sales targets 3 years in a row.
Quick answers generated from the profile data available on this page.
Neil Wake works for Dialect Communications.
Neil Wake is listed as Chief Executive Officer at Dialect Communications.
AeroLeads has found 1 work email signal at @magpie9.demon.co.uk for Neil Wake at Dialect Communications.
AeroLeads has found 2 phone signal(s) with area code 844 for Neil Wake at Dialect Communications.
Neil Wake is based in Tyneside Area, United Kingdom while working with Dialect Communications.
Neil Wake has worked for Dialect Communications, Flex-E-Card, Atom Bank, Brewin Dolphin, and Worldpay.
You can use AeroLeads to view verified contact signals for Neil Wake at Dialect Communications, including work email, phone, and LinkedIn data when available.
Neil Wake holds Professional Diploma In Management, Business Administration, Management And Operations from The Open University.
Neil Wake is listed with skills including Credit Cards, Relationship Management, Payments, Financial Services, Banking, Stakeholder Management, Management, and Electronic Payments.
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