Responsible for third line support of Daisy Wholesale's management, provisioning and customer assurance systems catering to hundreds of clients and tens of thousands of end users. Delivered accurate auditing of corporate billing cycle resulting in timely collection of more than a million pounds worth of monthly revenue.• Extensive experience working with a mixed infrastructure of Linux and Windows assets• Management and maintenance of the corporate RADIUS and billing database infrastructure.• Diagnosis and resolution of both client and customer facing technical issues• Management, development and extension of existing php based toolset.• Responsible for migrating thousands of customers onto the Daisy network.

Providing development, maintenance and extension of Virgin Media's SAP eProcurement system. Implemented extensive production and ad-hoc reporting functionality along with customisation of the default environment to meet the customers needs.• Working with the Virgin Media Procurement team to provide customer specific interface customisation in line with corporate roll-out schedule• Responsible for the provision of new and extension of existing system reports• Troubleshooting and resolution of issues experienced with the system• Provision of training in relation to system development

Responsible for assessing and implementing technical solutions within the procurement team. Extensive experience in information technology, intranet development and networking disciplines helps to inform decisions. Work includes:• Overall responsibility for all aspects of Virgin Media’s online procurement systems.• Ability to identify emerging technologies and understand the implications for future development.• Researched and developed intranet based training materials covering numerous procurement systems and disciplines• End to end management of Virgin Media’s electronic auction process, providing training and assistance to internal customers and external suppliers. • Assistance in the consideration of options to improve, simplify and reduce the cost of the CPE and increase the reliability and operational efficiency.• Provision of technical advice and expertise whilst also acting as primary local reference point for all technology related procurement project activity• A strong overall understanding of the technologies and platforms specific to a large telecommunications operator• Gained experience in network traffic shaping and ISP QoS techniques during involvement with network monitoring and inspection projects

Assessed, implemented, populated and managed Archibus facilities management package utilised across the ntl Facilities Management department.