Dextera is a unique company - all the staff are systems engineers and consultants. We work from the start with clients to find the best solution for their requirements, we then plan and implement the solution for them. Then we support the system for the client going forward.Systems used include macOS server, macOS and iOS, synchronisation software for file management, Dropbox as a service on macOS server, Munki and DeployStudio, and recently Zuludesk (education focused MDM) and… Show more Dextera is a unique company - all the staff are systems engineers and consultants. We work from the start with clients to find the best solution for their requirements, we then plan and implement the solution for them. Then we support the system for the client going forward.Systems used include macOS server, macOS and iOS, synchronisation software for file management, Dropbox as a service on macOS server, Munki and DeployStudio, and recently Zuludesk (education focused MDM) and Xinca MDM. Show less

Responsible for managing the IT systems used within the agency, Adobe CS5.5, OS X and Windows 7 desktop environments. Managing systems using Casper Suite and Apple Remote Desktop. Provide step by step guides for any changes to IT infrastructure.

Responsible for the day to day management of the Active Directory / Exchange 2007 systems, maintaining and managing the Cisco IP Phone systems, admin for the Citrix XenApp 5.6 farm. Ensuring the in place Symantec Backup Exec. 2010 system is maintained and operational. I also provide support to the businesses iOS growing device list.

Advising client base of upcoming system outagesClient and technical support service for 1800+ clientsProducts used include GlobalOne Virtual Desktop, Novell, Citrix, Office 2007, VPN’sBuilding & setting up desktops, thin clients and laptops to the clients requirements Improvement of client knowledge via product and system educationLiaising with contracted service providers and internal vendorsNovell and AD / Exchange system administration duties including creation and… Show more Advising client base of upcoming system outagesClient and technical support service for 1800+ clientsProducts used include GlobalOne Virtual Desktop, Novell, Citrix, Office 2007, VPN’sBuilding & setting up desktops, thin clients and laptops to the clients requirements Improvement of client knowledge via product and system educationLiaising with contracted service providers and internal vendorsNovell and AD / Exchange system administration duties including creation and modification of user accountsClient and technical support service for 1800+ clientsBlackberry setup and configuration using Blackberry Enterprise ServeriOS support Show less

About Virgin Media: Virgin Media are the UK*s largest provider of Cable TV, Telephone and Broadband internet services. Virgin Media comprises of several merged cable companies including blueyonder Broadband, who I was employed by before being rebranded.Key Responsibilities:Investigation of all faults reported to the company to determine if there was a common fault, then to determine where the root cause of the issue was, using ITIL best practiceReceiving requests from Change… Show more About Virgin Media: Virgin Media are the UK*s largest provider of Cable TV, Telephone and Broadband internet services. Virgin Media comprises of several merged cable companies including blueyonder Broadband, who I was employed by before being rebranded.Key Responsibilities:Investigation of all faults reported to the company to determine if there was a common fault, then to determine where the root cause of the issue was, using ITIL best practiceReceiving requests from Change Management advising of upcoming maintenance that may impact the service for approvalMonitoring incoming call volumes and locations for patternsUsing in house applications to investigate issues with quality of service on the company network, diagnose probable faults and assigning these faults to external departments within set service level agreements (SLA)Reporting on SLA failure during major incident reportsLiaising on a technical level with support groups. Managing complex relationships with different areas of the businessUse and understanding of Network diagnostic tools and their potential impact on the networkblueyonder Broadband, First line technical support; Key Responsibilities:Provide support both of a technical and non-technical nature to the blueyonder customer base. Products supported include cable internet, digital television, telephony and wireless internet equipmentFull fault diagnostics on connection issues, from slow speeds to total loss of service with responsibility to correct any client side system issuesTechnical support covering Windows 98 to XP and Mac OS operating systems Show less

is the leading supplier of telephony and ADSL services in the UK.Key Responsibilities:Centre wide desktop support of in house applications, Windows NT rebuilds and installs.Maintenance and upkeep of call monitoring equipment.Printer network maintenance

Key Responsibilities:Assembly of Sparc and Ultra Sparc desktop and server systems to exacting standardsIn house systems testing, including stress testing on all systems over an extended period of timeCPU reworking - using systems hardware to change CPU speeds.