I am a well-balanced individual, goal orientated and punctual and I believe not only does customer satisfaction take priority, but also the well being and happiness of your employees. Harnessing this in the work environment is a sure recipe for success.My IT career started in 1998 and I have over 19 years of experience in the ICT industry, every day is still exciting and new learning experience with the rate of technology landscape changes.My highlighted skills are project management, staff management and breaching the gap between cultural diversities. Cloud storage, IT support desk assistance and management, customer relationship management, sales, and proactive customer needs mapping. Infrastructure/project management and planning. Budget focus and planning and achieving set targets.If you enjoy and believe in what you do it plays a huge part in your success.
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Intermediate TechnicianUltra It Aug 2023 - Present -
Customer Service ManagerBluecube Ict Oct 2017 - Aug 2023NelspruitService Desk Management - Pre and after Sales - Quotations - Monthly Customer Reports - Quarterly Customer Meetings - Service Level Agreement Setup and Adherence - Project management - Adhering to Budget Targets -
Operations ManagerUniwisp Jan 2017 - Oct 2017Nelspruit Area, South AfricaGeneral Customer Service - Project management - Including after sales support. - Implementation of various ICT Solutions to clients. - Identify possible problems or opportunities and propose solutions for it. - Managing Cable Infrastructure Teams (4 Teams) - Wireless Infrastructure Teams (4 Teams) - FTTH en FTTB. - ADT Alarm Technical - Call Management Procedures - Pre Sales - Quotes - Job Due Diligence - Job Sign Offs - Disciplinary Procedures -
Business Unit Manager - Nelspruit (Nelspruit Branch Closed Down)Ictglobe Management (Pty) Ltd Jul 2016 - Dec 2016Nelspruit Area, South AfricaGeneral Customer Service - Including after sales support. - Implementation of various ICT Solutions to clients. - Maintain proper budget of the Branch. - Project management - Source New customers. - Assist Sales staff in their quoting and solution building. - Report weekly to the National Business Manager - Identify possible problems or opportunities and propose solutions for it. - Disciplinary Procedures -
Senior It Technician : On-Site Kruger Mpumaianga International AirportPclogic Feb 2015 - Jun 2016Nelspruit Area, South AfricaGeneral Customer Service - Service of user computers - Implementation of various IT solutions for the client - Maintain Flight information display - Maintain telephone system, setup and move telephone extensions as needed. - Maintain ZEAG Parking system - Maintain Physical server with virtual servers and computers running on it - Maintain Provantage advertising screens. - Manage projects varying from fiber installs to POS setups - Maintain and install access control system. - Maintain and install CCTV camerasand systems. - Maintain and backup of Pastel and VIP software.
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Deskside It AdministratorWorking On Fire (South Africa) Mar 2014 - Jan 2015Nelspruit Area, South AfricaGeneral User Support - Service of user computers - Implementation of various IT solutions for the different departments. - Responsible for taking daily Backups - Maintain Fiber and Wireless links - Maintain UTM devices countrywide. -
It TechnicianVusubheki Management Services May 2013 - Feb 2014Nelspruit Area, South AfricaOversee company in-house IT systems - Install and maintain client computers and software. - install and maintain access control systems - Install and maintain CCTV systems - Oversee Mpumalanga legislature servers controlling sittings and meetings. - Oversee and maintain recording system for Mpumalanga legislature during sittings and meetings.
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It/ Maintenance / Project Manager (Company Liquidated)42 Technologies May 2010 - Apr 2013Nelspruit Area, South AfricaInstalling and maintaining Proxim wireless equipment. - Installing and maintaining Vodacom VSAT Solutions - Overseeing all team installations is done correct and on time - Ensuring all documentation for installations are completed and sent to the relevant parties. - Maintaining and installing wireless network links - Compiling a Department budget for monthly repairs and installations - Stock take
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Owner (Merged With 42 Technologies)Orange Technologies May 2005 - Nov 2010Nelspruit Area, South AfricaCreditors and Debtors books - Drawing up Service Level agreements - General Customer Service - Maintaining and installing Networks - Maintaining and installing Servers - Pc and General equipment Sales and installation - Security Camera installation - General Admin
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Senior It Technician (Company Liquidated)Pc2000 Apr 1998 - Apr 2005Nelspruit Area, South AfricaGeneral Customer Service - Service of Customer computers - Implementation of various IT solutions for clients
Neil Bothma Skills
Neil Bothma Education Details
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MicrosoftInformation Technology -
MicrosoftInformation Technology
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MicrosoftCertification Number: E726-7121
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MicrosoftRegistration Number: F4Blon0561
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MicrosoftRegistration Number: F3Clon0200
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Rob Ferreira High SchoolGr 12
Frequently Asked Questions about Neil Bothma
What company does Neil Bothma work for?
Neil Bothma works for Ultra It
What is Neil Bothma's role at the current company?
Neil Bothma's current role is Intermediate Technician.
What schools did Neil Bothma attend?
Neil Bothma attended Microsoft, Microsoft, Microsoft, Microsoft, Microsoft, Rob Ferreira High School.
What skills is Neil Bothma known for?
Neil Bothma has skills like Customer Service, Project Management, Microsoft Office, Team Leadership, Wireless, Sales Management, Voip, Strategic Planning, Product Management, New Business Development, Account Management, Microsoft Excel.
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