- Collaborate with product managers and developers to author online help, tutorials, and release notes using Oxygen XML Author.- Updated internal process documentation and migrated content from Word to Confluence.- Contributed to migration of documentation from Word and HTML to DITA XML.

- Collaborated with developers, product managers, and trainers to create online help topics and release notes for web and mobile apps.- Contributed expertise in MadCap Flare and CSS to ongoing transformation of documentation from PDFs to topic-based web help.- Trained and mentored new technical writer and intern.- Led implementation of new review processes and administered testing of new tools to improve the quality of peer and subject matter expert reviews.- Regularly contributed to the creation and refinement of style guidelines and templates.

- Collaborated with developers, UX designers, and product owners to create documentation for desktop, web, and mobile apps.- Led writing team's transition of help content authoring to MadCap Flare CMS from Word.- Designed and maintained standard style guides and work processes for writing team.- Instituted and maintained GitLab version control workflow for writers to collaborate and back up files.- Organized regular team and one-on-one meetings to review and prioritize work, and improve team standards and professional development.- Reviewed incoming requests for new help content, gather requirements, prioritize, and assign work for team.

- Led testing teams for projects by researching requirements and designs, and determining scope, risks, setup, and schedules. - Wrote plans and scripts for manual testing and automate test cases using Rational Functional Tester. - Wrote documentation for products, procedures, and tools while giving training to new testers.- Used SQL queries and Rational Quality Manager for data setup and results analysis. Generated test data using Visual Basic. Processed test files in VSAM and XML.

Holland Computing Center- Debugged and performance-tested research program written in C to resolve run issues.- Updated program written in C++ and XML used to visualize supercomputer performance.- Created Google Analytics reports on online lesson usage to improve instructors' awareness of usage trends.- Collected and analyzed data using R to report on statistics of supercomputer usage by faculty.

Department of Physics, Quantum Optics Group- Built computer simulation of laser delivery system to determine laser placement. Presented results in a poster at undergraduate research fair.- Designed and built experimental parts using machine shop equipment such as mills and lathes.- Operated and repaired lab equipment such as oscillators and power sources.