Neil Allen Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Atlanta, Georgia

Ft. Lauderdale, Fl

Supervisor for international team of six entry-level and experienced analysts and engineers developing transformational improvement opportunities• Identified over $2 million in project opportunities annually, implementing over $800K in the last year, by performing analysis on all aspects of operations, including mobile wallets/apps, interactive voice response systems, letter and monthly statement production, and back office operations.• Optimized mobile notifications for ApplePay and AndroidPay, reducing inbound calls from confused customers.• Saved over $500K annually by optimizing process for customers to change their legal name on accounts by enabling online solution.• Developed self-service solution for refund requests, eliminating need for human intervention, saving $430K annually.• Eliminated unnecessary letter communications to Card Members, saving $270K annually for zero cost to implement.

Ft Lauderdale, Fl / Salt Lake City, Ut

Industrial Engineer tasked with identifying improvement opportunities for all components of Card product operations.Global New Accounts Servicing Migration• Saved over $2M by migration of headcount to a lower cost market while still maintaining customersatisfaction levels and overall efficiency.Identified over 50 processes for migration and coordinated migration of those processes between multiple international locations by documenting processes, coordinating training, hiring, and iden- tifying technical requirementsDocument Management Program Manager• Saved over $300K from $1.5M in identified opportunities by identifying and managing a collection of projects designed to improve physical and digital document processing• Mapped out strategy for process upgrades and new functionality, driving transformation in back office processes by involving new technology to automate manual processes.Global New Accounts Dialer Upgrade• Improved productivity by 5% from implementing upgraded outbound dialer platform for customer service representatives.• Ensured compliance with all current technological standards and also built new phone in- frastructure for India based call center.

Salt Lake City, Ut

Industrial Engineer providing support to projects designed to improve New Accounts Operations.New Accounts Business Intelligence Implementation• Implemented new self service Business Intelligence reporting platform, reducing overall report volume by 30% and taking report development time from days to hours.• Acted as intermediary between business and reporting development group, helping translate business requirements into efficient database design and reporting structure• Trained over 350 users on new reporting structure and provided ongoing user support in report development and usage• Supported various New Accounts processes by identifying improvement opportunities through thorough analysis of process documentation, customer feedback, first-hand experience and time studies

Bachelor'S Degree, Industrial Engineering

Bachelor'S Degree, Industrial Engineering

Industrial Engineering