Neil Allen Email & Phone Number

Atlanta, GA, US

Greater Atlanta Area

Atlanta, Georgia

Ft. Lauderdale, FL

• Supervisor for international team of six entry-level and experienced analysts and engineers developing transformational improvement opportunities
• Identified over $2 million in project opportunities annually, implementing over $800K in the last year, by performing analysis on all aspects of operations, including mobile wallets/apps, interactive voice response.
• Optimized mobile notifications for ApplePay and AndroidPay, reducing inbound calls from confused customers.
• Saved over $500K annually by optimizing process for customers to change their legal name on accounts by enabling online solution.
• Developed self-service solution for refund requests, eliminating need for human intervention, saving $430K annually.
• Eliminated unnecessary letter communications to Card Members, saving $270K annually for zero cost to implement.

Ft Lauderdale, FL / Salt Lake City, UT

• Industrial Engineer tasked with identifying improvement opportunities for all components of Card product operations.Global New Accounts Servicing Migration
• Saved over $2M by migration of headcount to a lower cost market while still maintaining customersatisfaction levels and overall efficiency.Identified over 50 processes for migration and coordinated migration of those.
• Saved over $300K from $1.5M in identified opportunities by identifying and managing a collection of projects designed to improve physical and digital document processing
• Mapped out strategy for process upgrades and new functionality, driving transformation in back office processes by involving new technology to automate manual processes.Global New Accounts Dialer Upgrade
• Improved productivity by 5% from implementing upgraded outbound dialer platform for customer service representatives.
• Ensured compliance with all current technological standards and also built new phone in- frastructure for India based call center.

Salt Lake City, UT

• Industrial Engineer providing support to projects designed to improve New Accounts Operations.New Accounts Business Intelligence Implementation
• Implemented new self service Business Intelligence reporting platform, reducing overall report volume by 30% and taking report development time from days to hours.
• Acted as intermediary between business and reporting development group, helping translate business requirements into efficient database design and reporting structure
• Trained over 350 users on new reporting structure and provided ongoing user support in report development and usage
• Supported various New Accounts processes by identifying improvement opportunities through thorough analysis of process documentation, customer feedback, first-hand experience and time studies

Bachelor'S Degree, Industrial Engineering

Bachelor'S Degree, Industrial Engineering

Industrial Engineering