Manual and Automated testing for an emerging recruitment system, CentricFlow.Created and compiling a full automation suite for the system, using Playwright with Typescript, to enable daily regression, security, email, SMS and API tests. Heavily involved in the design, requirements and API integration between the workwell group's two existing recruitment agency products, CentricFlow and Evertime.

Part of developing and training a new, highly skilled test team in the company. Creating a process and procedure for all test analysts to follow using TFS, later replaced with Azure DevOps, for test scripting and execution.Helped establish an XML written process, using Selenium Webdriver and calling C# written functions, to carry out automated testing for our web based industry leading financial software.Creation and maintaining of daily automated API tests using javascript in Postman for front end, mobile and back end systems.Deputising for Scrum master, leading daily stand up meetings during Agile sprints and end of sprint retrospectives with the development team, hosting end of sprint review presentations with business stakeholders and directors.

Responsible for the creation of testing procedures within the company. Initially establishing project requirements with the members of the development team, before creating executable test scripts, initially in TestRail and later in JIRA, and carrying out manual testing alone before the emergence of a new test team.Involved in the creation and development of a new highly skilled test team, twice, following some difficult circumstances.Responsible for training all new entrants to the development, business analyst and test team on the company's in-house software systems. Heavily involved in developing a regression capability for the team, the creation of a new test environment, and release management process for the department. Also involved in the initial setup of testing automation and using Postman for testing REST API.Lead daily stand up meetings with members of the Norwich and Polish development, test and analyst team, managing the test resource and meeting sprint deadlines for both Agile and Waterfall project types.

The customer driven focus of my work lead to a transfer into a newly formed team dedicated to people's retirement, and the changing of a pension product to a retirement annuity.Highly regarded as a subject matter expert, once again dealing with all aspects of the integration of the two products, but also continuing the role of being the departments problem solver.

Administering all aspects of personal pensions for employees of UK based companies, becoming a subject matter expert on many of the more difficult processes in the department, using SQL databases to identify, investigate and resolve complex financial issues.Excellent customer service skills lead to me working with some of the most key financial advisers, as well as some of the most difficult to please, constantly delivering a great customer experience.

Keeping stock full and areas clean and presentable at all times.Helping with the taking of deliveries, organisation of the stockrooms, and allocation of new products to the shop floor. Mainly working on the produce, frozen and fridge sections of the store.This also involved working as a cashier at times.

Jobs including maintaining the standard of the shop floor, stock take, working on tills, changing rooms, recommending and selling of sports shoes and equipment.

Selling tickets and/or programmes before Norwich City football matches.