Technical Account Manager - Customer Onboarding
Current
Apr 2021 - Present
AeroLeads people directory · profile
Neil Murphy Email & Phone Number
Technical Account Manager at Malwarebytes
at
Malwarebytes
1 work email found
@virtustream.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Technical Account Manager at Malwarebytes
Location
Ireland, Ireland, Ireland
Company size
Who is Neil Murphy? Overview
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Quick answer
Neil Murphy is listed as Technical Account Manager at Malwarebytes at Malwarebytes, a company with 776 employees, based in Ireland, Ireland, Ireland. AeroLeads shows a work email signal at virtustream.com and a matched LinkedIn profile for Neil Murphy.
Neil Murphy previously worked as Technical Account Manager - Customer Onboarding at Malwarebytes and Analyst, Enterprise Technical Services at Virtustream. Neil Murphy holds B Eng, Structural Engineering, Second Class Honours from Cork Institute Of Technology.
Company email context
Email format at Malwarebytes
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{first}.{last}@virtustream.com
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AeroLeads found 1 current-domain work email signal for Neil Murphy. Compare company email patterns before reaching out.
Profile bio
About Neil Murphy
IT professional with over 8 years of experience with an emphasis on customer and technical support for MSP, Business and personal consumer customers. Highly focused and analytical approach to ensuring customer satisfaction and performance targets are met. Also certified with ITIL Foundation in IT Service Management.Graduated from Cork Institute of Technology in 2011. Obtained a qualification in both, Structural Engineering (Level 8) and Civil Engineering (Level 7).Skills: Analytical and Problem solving, Effective communication, Willingness to learn, Teamwork, and documentation.Outlook: Highly driven, team player, results focused, reliable.
Listed skills include Troubleshooting, Technical Support, Microsoft Office, Google Apps, and 31 others.
Current workplace
Neil Murphy's current company
Company context helps verify the profile and gives searchers a useful next step.
Malwarebytes
9 roles · 11 years
Neil Murphy work experience
A career timeline built from the work history available for this profile.
Analyst, Enterprise Technical Services
Triaging support for Virtustream Enterprise Cloud for global enterprise level customers.Responsible for triaging tickets via multiple channels and escalating to internal and customer teams during high severity incidents/outages.Provided email communications during active critical issues for customers environment.Delivered training to new hires, documented.
May 2017 - Apr 2021
Technical Support Engineer (Virtustream)
Nov 2016 - May 2017
Tier 1
2015 - Nov 2016
Emea Frontline Technical Support Level 1 At Mozy
Occipital Ltd
EMEA Frontline Technical Support (Level 1) for the Cork Team within Mozy.Part of duties are:- Troubleshooting customers technical issues for all Mozy products (Home/Pro/Enterprise)- High quality customer service and technical issue resolution.- Phone, Chat and Email support for primarily EMEA clients, but also US.- Consistently meeting and exceeding Team.
Oct 2013 - Nov 2016
Google Enterprise Technical Support Point Of Contact
I provide a Point of Contact role for Postini Services team as well as other agents.- Monitor agent’s cases in SalesForce before escalation to next tier of support.- Assist other support agents with more complex Postini cases.- Queue management and Team management.
Feb 2013 - Oct 2013
Google Enterprise Technical Support Agent
Technical support agent for Postini Service for Google Email Security and Google Apps Email.- Provided first level technical support for Postini and Google Apps customers.- Primarily troubleshooting customers technical issues with mail flow and security service.- Phone and Email support for worldwide companies/clients.- Provide exceptional customer.
Feb 2012 - Feb 2013
Retail Salesman
Paul O Connor Shoes
Casual worker during college.Retail salesman in an established company in Cork.
Feb 2008 - Apr 2012
Student Engineer
O' Flynn Construction
Assisted the Junior Engineer with setting out and surveying.Liaised with the sub-contractors, supervisors, quantity surveyors and the general workforce involved on the project.Checking general arrangement drawings and quantities delivered.Attending regular site meetings to keep relevant parties informed with site progress.
Sep 2005 - Sep 2006
Team & coworkers
Colleagues at Malwarebytes
Other employees you can reach at malwarebytes.org. View company contacts for 776 employees →
DK
Dhanashree Karanjkar
Colleague at Malwarebytes
Sunnyvale, California, United States, United States
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DF
Dmitri Fjodorov
Colleague at Malwarebytes
Tallinn, Harjumaa, Estonia, Estonia
View →
AE
Ali El Majdaoui
Colleague at Malwarebytes
Estonia, Estonia
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JW
Jonathan Works
Colleague at Malwarebytes
Greater Tampa Bay Area, United States
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PZ
Ping Zhou
Colleague at Malwarebytes
Los Angeles, California, United States, United States
View →
II
Inyu Inyu
Colleague at Malwarebytes
Semarang, Central Java, Indonesia, Indonesia
View →
LH
Lynn Horovitz
Colleague at Malwarebytes
Tel Aviv District, Israel, Israel
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VF
Vanessa Fernandes
Colleague at Malwarebytes
San Jose, California, United States, United States
View →
JS
Jérôme Segura
Colleague at Malwarebytes
Canada, Canada
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DC
Daniele Claudio Tentellini
Colleague at Malwarebytes
Vienna, Vienna, Austria, Austria
View →
Dhanashree Karanjkar
Colleague at Malwarebytes
Sunnyvale, California, United States, United States
View →
DF
Dmitri Fjodorov
Colleague at Malwarebytes
Tallinn, Harjumaa, Estonia, Estonia
View →
AE
Ali El Majdaoui
Colleague at Malwarebytes
Estonia, Estonia
View →
JW
Jonathan Works
Colleague at Malwarebytes
Greater Tampa Bay Area, United States
View →
PZ
Ping Zhou
Colleague at Malwarebytes
Los Angeles, California, United States, United States
View →
II
Inyu Inyu
Colleague at Malwarebytes
Semarang, Central Java, Indonesia, Indonesia
View →
LH
Lynn Horovitz
Colleague at Malwarebytes
Tel Aviv District, Israel, Israel
View →
VF
Vanessa Fernandes
Colleague at Malwarebytes
San Jose, California, United States, United States
View →
JS
Jérôme Segura
Colleague at Malwarebytes
Canada, Canada
View →
DC
Daniele Claudio Tentellini
Colleague at Malwarebytes
Vienna, Vienna, Austria, Austria
View →
2 education records
Neil Murphy education
B Eng, Structural Engineering, Second Class Honours
B Eng, Civil Engineering, Distinction
FAQ
Frequently asked questions about Neil Murphy
Quick answers generated from the profile data available on this page.
What company does Neil Murphy work for?
Neil Murphy works for Malwarebytes.
What is Neil Murphy's role at Malwarebytes?
Neil Murphy is listed as Technical Account Manager at Malwarebytes at Malwarebytes.
What is Neil Murphy's email address?
AeroLeads has found 1 work email signal at @virtustream.com for Neil Murphy at Malwarebytes.
Where is Neil Murphy based?
Neil Murphy is based in Ireland, Ireland, Ireland while working with Malwarebytes.
What companies has Neil Murphy worked for?
Neil Murphy has worked for Malwarebytes, Virtustream, Flexsource Solutions, Spanning Cloud Apps, and Occipital Ltd.
Who are Neil Murphy's colleagues at Malwarebytes?
Neil Murphy's colleagues at Malwarebytes include Dhanashree Karanjkar, Dmitri Fjodorov, Ali El Majdaoui, Jonathan Works, and Ping Zhou.
How can I contact Neil Murphy?
You can use AeroLeads to view verified contact signals for Neil Murphy at Malwarebytes, including work email, phone, and LinkedIn data when available.
What schools did Neil Murphy attend?
Neil Murphy holds B Eng, Structural Engineering, Second Class Honours from Cork Institute Of Technology.
What skills is Neil Murphy known for?
Neil Murphy is listed with skills including Troubleshooting, Technical Support, Microsoft Office, Google Apps, Teamwork, Civil Engineering, Salesforce.Com, and Autocad.
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