·Results oriented sales professional; Client Relations Specialist ·New and Pre-Owned automotive sales; Knowledge of brand standards·Operation with 23 dealership locations; Inventory management, Interviewing, Customer Service·Meet and exceed dealership and personal sales goals·Achieve customer satisfaction goals; Following industry trends to reach customer needs·Communication and active listening skills; Strategically negotiate deals to drive business goals·Follow up on internet sales leads; Consultative sales process to match vehicle to customer needs·Develop and maintain client relationships; Provide consistent updates via email & phone calls

·Positive role model to fellow staff members (15-35 member staff)·Coordinate daily business operations while enforcing company policy and regulations·Customer Service and Hospitality Management ·Cash Accuracy, Inventory, Recruiting, Hiring & Interviewing processes, Payroll & Scheduling·Food Cost Management, Waste Management, and Labor Management ·Catering Events and Orders, Exquisite attention to detail, Organization & Professionalism·Ensure employees always following proper standards, Giving disciplinary action as needed ·Suggestive selling current promotions to boost sales, Motivate team to do their best·Multi-Unit management – University at Buffalo -travel to assist struggling teams and managers·Assisting staff to solve customer and business related problems·Proficiency in Microsoft Word, Excel, PowerPoint & OutlookMANAGEMENT·Recruiting, Interviewing, Hiring & Promoting·Performance review, Disciplinary Action·Scheduling, Payroll & Training/Development ·Delegation of tasks & jobs to meet deadlines·Educating team on new products & procedures ·Analytic problem solving expertise ·Proven customer service skill·Knowledge of business financial operations systemsSALES·Suggestive Selling – Reach Sales Goals·Upselling – Promote Sales Growth ·Advertising Promotional Items to CustomersLEADERSHIP·Currently serving as General Operations Manager with Kelton Enterprises, LLC·Group Settings: group lead role, push team to excel in a positive way·Motivate and serve as a positive role model to team·Ensure continued success of the team and business

Objective: Contact customers to verify and schedule appointments for installation of Dish Network ·Confirmation Department:·Handled customer complaints ensuring retention·Inbound and Outbound Call Center Representative·Accurately Assisted in Warehouse Inventory·Knowledge of Font Office Operations