Neil Tong Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

Taking some time off to rest, recharge, and reset while I figure out whats next. I am open to new opportunities still.

South San Francisco, California, Us

-Grew IT Team from 5 to 12 members inclusive of IT Operations/Helpdesk and IT Infrastructure supporting nearly 25 facilities Globally-Overhauled company All-hands system from “just a big room” to fully produced All-hands events-Migrated SSO solution from Google to Okta-Drove complete overhaul of corporate networks upgrading from existing SMB scaled systems-Implemented policies and procedures to improve departure device return rates from 15% to 95%-Drove efforts to improve onboarding policies and procedures with a goal to help new hires become productive as quickly as possible-Standardized laptop model SKUs and procurement process reducing overhead and complexity of the supported environment-Worked closely with finance partners to establish annual budgets and track against targets based on actuals-Rolled out the first annual security awareness training to the company and expanded automatic phishing testing-Directly supported Go-to-Market(Sales) teams during customer InfoSec evaluations-Implemented companies first badging system to greatly improve building security-Ran vendor security review process to ensure our partners meet our strict security requirements

San Francisco, California, Us

- Internal promotion as company grew- Grew Corp SRE team from a single IC to a team key engineering team within Corporate Infrastructure- Owned all AWS/VMware/Physical Corporate IT owned compute infrastructure resources- Lead successful project to migrate Oracle EBS from an MSP to an AWS based environment- Designed, Wrote, and Tested SOX and ITGC controls in preparation of IPO. Additionally responsible for yearly audits of controls within Corp SRE’s scope,- Expanded automation within IT, of note specifically relating to how identity is propagated across the multitude of corp owned systems- Work to drive growth of all members of my team resulting in internal accolades and promotions- Team became a primary owner of onboarding new solutions, operationalizing, then either enabling helpdesk or other operations teams to manage on a day to day basis- Spearheaded migration from a largely interrupt driven engineering process to a standardized metric driven SCRUM agile process- Partner with Corporate and Infrastructure Security teams to drive secure solutions

San Francisco, California, Us

San Francisco, California, Us

Boise, Idaho, Us

Boise, Idaho, Us

Boise, Idaho, Us

San Francisco, Ca, Us

-Provided technical leadership datacenter consolidation project which included working with both Infrastructure and Product teams to ensure smooth transition-Architected new VMware ESX environment to replace all existing clusters-Deployed SwiftStack POC for internal SaaS(Storage as a Service) solution-Worked with internal IaaS teams to improve processes, procedures, and monitoring

Fremont, Ca, Us

-Key contributor to infrastructure and service delivery architecture for confidential Exabyte scale private cloud offering-Primary player on the infrastructure side in the Go-Live of LTS2, EVault’s first foray into Public Cloud offerings based on OpenStack technology-Extensive implementation of Chef to automate system provisioning-Designed from the ground up a new method of managing all of EVault’s datacenters. This tool is now used to manage many previously manual processes-Initiated process to move EVault from traditional Big Iron storage to Open Source alternatives using commodity hardware platforms

Us

Us

-OpenStack Deployments

Ny, Ny, Us

-Designed and built from the ground up a Scheduling/Queuing application to manage EMR(Elastic Map Reduce) compute work flows.-Participated in on-call rotation-Project planning for M&A(Mergers & Acquisitions) integration for production infrastructure-IT move for new NYC Office

Santa Clara, Ca, Us

Major contributor to planing of a datacenter move to a new building, including electrical, mechanical and physical layouts.Responsible for shutdown and bring up of entire production and development environments(excluding network) over a 4 day period for HQ moveConsolidation of Production services from Physical Machines to a Virtualized Environment.Major contributor to design, configuration and deployment of a new Shared Lab environment consisting of 12+ VMware ESX Hosts and both Sun(Sparc) and IBM(Power) Bladecenters. Manage a growing internal VMware "Cloud" Environment with over 250 active VMs consisting of 12TB of dataResponsible for initial configuration and deployment of both end user systems and serversMaintain both Windows and UNIX systems.Active Directory Administration and Maintenance.Exchange 2003 Administration and Maintenance.Configured and maintained UNIX corporate mail systems (Postfix/qMail/Dovecot).Responsible for the analysis and deployment of a new unified Web/Voice conference solution company wide.Maintain and deploy corporate laptops and desktopsDocument processes and installation proceduresVendor relations and purchasing to ensure IT standards are met with best discounts availableDeployment, support, and administration of blackberry handheldsPerformed Telecom administration (punch down, phone activation and deactivation, adding and deleting users, creating and deleting voicemail box)Provide Help Desk support to 150 usersTracked and update open calls and escalated unresolved tickets to appropriate team membersAssisted team members on projectsPerformed weekly backups

Architected and wrote system administrator level VBScripts for independent use and on the MOM server.Deployed and maintained a Microsoft Operations Manager (MOM) server for monitoring of production line computers.Supported clean room production lines at both MMC1 and MMC2 locations.Deployed initial systems for both production and desktop systems at the new MMC2 location.

Portola Valley, Ca, Us

Began as student tech job.

Education record

General Education