Neil Van Heerden Email and Phone Number

1. Planning for operational activities and set strategic goals 2. Plan and monitor the day-to-day running of the business to ensure smooth progress 3. Supervise staff from different departments and provide constructive feedback 4. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements 5. Manage procurement processes and coordinate material and resources allocation 6. Manage supply chain and logistics (End to End)7. Oversee customer support processes and organize them to enhance customer satisfaction 8. Review financial information and adjust operational budgets to promote profitability 9. Revise and/or formulate policies and promote their implementation 10. Manage relationships/agreements with external partners/vendors 11. Evaluate overall performance by gathering, analyzing and interpreting data and metrics 12. Ensure that the company runs with legality and conformity to established regulations13. Formulate business strategy with others in the executive team14. Strategic planning15. Operational pipeline design and implementation16. Supply chain, logistical as well as Import/Export pipelines and structures 17. Design policies that align with overall strategy 18. Implement efficient processes and standards 19. Coordinate customer service operations and find ways to ensure customer retention 20. Ensure compliance with local and international laws (e.g. data protection, Logistics, Import/Exports) 21. Oversee the implementation of technology solutions throughout the organization 22. Manage contracts and relations with customers, vendors, partners and other stakeholders 23. Evaluate risk and lead quality assurance efforts 24. Oversee expenses and budgeting to help the organization optimize costs and benefits 25. Mentor and motivate teams to achieve productivity and engagement 26. Report on operational performance and suggest improvements

1. Management of day to day company operations2. Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities3. Effectively setting out goals and objectives for the team, including those for supervisory roles that fall under my reporting line and structures4. Acting as a role model and always behaving in line with company values5. Driving employee engagement by personal interaction and engagement with the team in order to develop and coach them in their duties and responsibilities6. Managing contractual budgets in line with financial targets7. Managing SLA and other contracts8. Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract9. Ensuring there are sufficient trained, licensed and vetted staff working at all times to meet customer and contract requirements10. Ensuring contract required training and screening / vetting has been completed for all security staff11. Developing professional customer relationships, responding appropriately to customer requests and concerns12. Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.13. Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules

1. Direct and coordinate activities of business or departments/outlets concerned with the production, pricing, sales and/or distribution of products2. Manage staff, preparation of work schedules and assigning their respective duties3. Establish and implement departmental policies, goals, objectives and procedures in accordance with organizational structures4. Determine staffing requirements, Interview, recruit and train new employees and/or oversee those personnel processes5. Work with procurement managers and buyers to source the right products6. Negotiate contracts with suppliers and customers7. Control manufacturing and delivery processes8. Plan and implement logistical strategy, ensuring targets are met9. Oversee product storage, handling and distribution10. Use computer software to track goods from origin to delivery11. Work on forecasts and inventories, keeping an accurate record of the process and analyzing performance12. Manage the costs involved while maintaining quality 13. Ensure you're aware of exactly what is happening throughout the supply chain14. Manage and motivate a team of supply chain staff15. Improve the overall supply chain performance and look for any possible innovations to the process16. Develop new and existing relationships with suppliers17. Manage and minimize the risks (for example operational or reputational) that could affect or interrupt the supply chain18. Consider the environmental impact of the supply chain in order to meet sustainability targets19. Implement new technologies and stay alert to new trends and developments in the sector.20. Managing Major customer accounts21. Collecting customer feedback and market research22. Quarterly reports to EXCO and shareholders23. Increasing business opportunities through the various channels24. Undertaking strategic analysis and planning25. Long term / sustainable business plans26. Controlling income, expenditure and cash flow of the business

1. Achieving business goals and revenue targets.2. Overseeing daily operations, managing budgets, and setting performance objectives.3. Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.4. Developing and implementing business, marketing, and advertising plans.5. Managing internal and external stakeholder relations and negotiating contracts.6. Planning, evaluating, and optimizing operations to be efficient and cost-effective.7. Ensuring products and services comply with regulatory and quality standards.8. Ensuring company standards and procedures are followed.9. Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.10. Dealing with escalated customer issues, incident reports, and legal actions.11. Managing sales representatives12. Managing key accounts (Shoprite Checkers, Pick ‘n Pay, Marko etc.)

1. Maintain and optimize local company networks and servers 2. Be responsible for device and password management 3. Oversee data backup and system security operations (e.g. user authorization, firewalls) 4. Manage installations, upgrades and configurations of hardware and software 5. Assess system performance and recommend improvements 6. Resolve issues escalated by technicians and engineers 7. Ensure data is handled, transferred or processed according to legal and company guidelines 8. Provide support and guidance to stakeholders via help desk 9. Control costs and budgets regarding IT systems 10. Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses 11. Develop IT policies and practices12. Projects: Control and manage all new projects, pc & sever builds and sales, software licenses complete end to end boardroom solutions which consisted of IT, Network, touch panels, software, servers, lighting and all board room furniture.13. Upgrades: Monitor and keep all systems and software up to date with latest technology, this ranged from printers, projectors, servers, networks, desktops all the way to audio visual for auditoriums and board rooms14. Training: Facilitated training for new managers as well as technicians, ensure they were accredited by numerous institutions and monitored overall IT performance and knowledge on monthly basis

1. Assist the Retail Store Manager in planning and implementing strategies to attract customers 2. Coordinate daily customer service operations (e.g. sales processes, orders and payments) 3. Track the progress of weekly, monthly, quarterly and annual objectives 4. Monitor and maintain store inventory 5. Evaluate employee performance and identify hiring and training needs 6. Supervise and motivate staff to perform their best 7. Coach and support new and existing Sales Associates 8. Monitor retail operating costs, budgets and resources 9. Suggest sales training programs and techniques 10. Communicate with clients and evaluate their needs 11. Analyze consumer behavior and adjust product positioning 12. Handle complaints from customers 13. Research emerging products and use information to update the store’s merchandise 14. Create reports, analyze and interpret retail data, like revenues, expenses and competition 15. Conduct regular audits to ensure the store is functionable and presentable 16. Make sure all employees adhere to company’s policies and guidelines 5. Serve customers as required6. Put together the rotations and shifts7. Check that products sold are well displayed8. Manage deliveries