Neil Walker Email & Phone Number

Belfast, Gb

Belfast, United Kingdom

* Managing the day to day operations within the team, developing a high standard of care and communication* Work directly to the Data Services Manager (DSM)* With the DSM, formulating and implementing company strategies in relation to client care issues and policies.* Providing training for new users as directed and agreed, including documentation and feedback* Maintaining excellent client relationships* Providing ad hoc reports to the DSM and clients on team processing… Show more * Managing the day to day operations within the team, developing a high standard of care and communication* Work directly to the Data Services Manager (DSM)* With the DSM, formulating and implementing company strategies in relation to client care issues and policies.* Providing training for new users as directed and agreed, including documentation and feedback* Maintaining excellent client relationships* Providing ad hoc reports to the DSM and clients on team processing achievements in relation to targets* Using site visits and meetings as necessary to promote company products and services* Managing team performance, achieving company working practices and any client requirements* Developing personal improvement plans, when applicable, for colleagues under my care* Providing guidance and support to any team member as required Show less

Belfast, United Kingdom

Writing, publishing & promoting the bestselling Drug Gang Trilogy: * Writing and formatting a trilogy of crime fiction novels * Publishing a trilogy of crime fiction novels worldwide in multiple formats* Marketing a trilogy of crime fiction novels globally with AMS, Book Bub & Books Go Social* Creating and maintaining author social media profiles on Facebook, Twitter, Instagram & Goodreads* Dealing with media, press, reviewers and bloggers to maximise publicity… Show more Writing, publishing & promoting the bestselling Drug Gang Trilogy: * Writing and formatting a trilogy of crime fiction novels * Publishing a trilogy of crime fiction novels worldwide in multiple formats* Marketing a trilogy of crime fiction novels globally with AMS, Book Bub & Books Go Social* Creating and maintaining author social media profiles on Facebook, Twitter, Instagram & Goodreads* Dealing with media, press, reviewers and bloggers to maximise publicity, including newspaper & radio interviews Show less

Belfast, United Kingdom

* Managed numerous teams in various business areas across three different benefit delivery centres* Represented the West Belfast and Lisburn district at statistical meetings for all of Northern Ireland* Achieved and exceeded targets on a consistent basis in all business areas* Implemented the efficiency-based Customer First programme in Income Support for the West Belfast and Lisburn district* Planned work areas for each member of staff to focus on and delivered regular… Show more * Managed numerous teams in various business areas across three different benefit delivery centres* Represented the West Belfast and Lisburn district at statistical meetings for all of Northern Ireland* Achieved and exceeded targets on a consistent basis in all business areas* Implemented the efficiency-based Customer First programme in Income Support for the West Belfast and Lisburn district* Planned work areas for each member of staff to focus on and delivered regular training* Completed reports and individual performance meetings for approximately twenty staff annually* Formulated methods of doing more with less and maximising output as staff numbers were gradually reduced as part of the Customer First model* Generated additional business in Belfast Benefit Centre by leading Income Support team to exceed targets Show less