Sean K. Email & Phone Number

Dungannon, Gb

Belfast, Northern Ireland, United Kingdom

Dungannon, Northern Ireland, United Kingdom

Portadown

Developing in-house software using the latest Microsoft development technologies to improve business processes.

Providing IT support to 150+ users. Tasks include: configuring PCs, laptops, printers, photocopiers, smartphones, IP phones, Apple IPads, Label printers, graphic drawing tablets. Managing software and hardware. Maintenance of Windows Server 2012 r2, Active Directory, and MS Exchange 2010 Disaster Recovery planning and network systems documentation.Backup Administration using Veeam software. Anti-virus Administration Email & Internet Administration including exchange activesync Helpdesk Administration Software Licence Administration IT Asset Management AdministrationManaging company mobile phones through a cloud mobile management system. Creating easy to follow guides for users on common IT issues. Managing hardware warranty and arranging necessary call outs. Cisco switch management.Liase with external technical support visitors onsite, over the phone and via remote software. Troubleshoot a wide range of IT related issues and provide a solution in a timely manner. Configure VPN for users and provide remote support for users who travel.

Craigavon

Monitored the contact management queue, responded to and resolved IT issues in an efficient and professional manner. Set up desktop PCs / Laptops / Thin Clients with all necessary software. Managed the users’ network access to files and folders. Managed printers and reported errors. Set up new profiles through Active Roles and wireless accounts for guest users. Kept IT records up to date. Created guides to help aid users on computer issues. Managed account lockouts. Answered all helpdesk calls and queries. Backed up mail and data and restored requested files for the user from the file servers.Technologies used: Active Directory / Active RolesOracle Right Now CXWindows Server 2003 / 2008Windows Hyper VAltiris Deployment ConsoleParallels Management ConsoleProxyPro RDC softwareMicrosoft Office 2013Microsoft Exchange Symantec Backup ExecWindows XP and Windows 7 Installation

Cookstown

Worked in a busy environment responding to customer queries and questions in a professional manner face to face and often over the phone.

Bsc Business And Information Technology, Information Technology

Modules Include: YEAR ONE Accounting for Non- Specialists Introduction to Multimedia I Introduction to Multimedia II Introduction.

Education record

Activities and Societies: Hurling (GAA)A-Levels: ICT, Business Studies, Religious Education