Prior role working for respected Superannuation organisation. I initially started as a Customer Services, before being promoted to key positions including an Outbound Specialist, General Advice Representative, COVID19 Administration Support Officer, and a General Advice Specialist. I have mastered the business, whislt also continually taking on studies in my own time to hone my expertise. Key milestones I have achieved that translate well into my next role include: - Expert provision of… Show more Prior role working for respected Superannuation organisation. I initially started as a Customer Services, before being promoted to key positions including an Outbound Specialist, General Advice Representative, COVID19 Administration Support Officer, and a General Advice Specialist. I have mastered the business, whislt also continually taking on studies in my own time to hone my expertise. Key milestones I have achieved that translate well into my next role include: - Expert provision of general advice and educating members of key escalated matters and services - Take charge of General Advice appointments and provide excellent product / service support - Maintain high level of proficiency in data capturing for future correspondence and resolutions- Use problem solving skills to assist in providing resolutions to dissatisfied members - Part of helpline team to help fellow colleagues and peers with legislation and product knowledge- Provide resolutions and help turn customer experience from good to great by making prompt calls - Ensure I can maintain KPI based on call handling 420 sec and quality control of 100%- Maintain RG146 requirements through meeting continual CPD points- Recently received appreciation letter for excellent customer service Show less

Provide high grade service level. Impress and keep the promise of best guaranteed service within dynamic, fast paced retail / hospitality environment: www.macdonalds.com.au- Coordinate between colleagues and customer to ensure accurate transactions and communication- Provide training to new and junior staff when and wherever required.- Ensure all protocols are followed and there is no room for a margin of error.- Manage cash flow from registers to banking slips and ensure… Show more Provide high grade service level. Impress and keep the promise of best guaranteed service within dynamic, fast paced retail / hospitality environment: www.macdonalds.com.au- Coordinate between colleagues and customer to ensure accurate transactions and communication- Provide training to new and junior staff when and wherever required.- Ensure all protocols are followed and there is no room for a margin of error.- Manage cash flow from registers to banking slips and ensure all registers balanced- Assist with labour management and labour planning- Take pride in personal standards and grooming- lead by example- Ensure all regulations and policies adhered to Show less

Prior role working within customer service environment where I am using my excellent problem solving skills to support the completion of daily tasks and achievement of team targets within financial service company: https://www.latitudefinancial.com.au.- Resolve customer queries for general product and promotional queries.- Resolving issues of customers over calls from account activation to transaction disputes also provide any and all details about credit card processes. -… Show more Prior role working within customer service environment where I am using my excellent problem solving skills to support the completion of daily tasks and achievement of team targets within financial service company: https://www.latitudefinancial.com.au.- Resolve customer queries for general product and promotional queries.- Resolving issues of customers over calls from account activation to transaction disputes also provide any and all details about credit card processes. - Insurance products and services up selling and cross selling. - Adhering to policies when handling possible fraudulent calls- escalate matters when necessary- Help monitor debt collection and assist in negotiating with clients possible repayment plans.- Process application for credit limit increases (adhering to lending criteria). Show less

Prior to completing my final year of my tertiary studies, took up summer holiday internship / work experience placement within a busy training and counselling services company supporting team of 17 service the needs of up to 100+ clients per day: www.careerinsight.com.au- Reporting to my supervisor (Director of company), assisted in day to day operations- Helped deliver exceptional customer service on the frontline- Assisted with taking incoming calls , screening and directing… Show more Prior to completing my final year of my tertiary studies, took up summer holiday internship / work experience placement within a busy training and counselling services company supporting team of 17 service the needs of up to 100+ clients per day: www.careerinsight.com.au- Reporting to my supervisor (Director of company), assisted in day to day operations- Helped deliver exceptional customer service on the frontline- Assisted with taking incoming calls , screening and directing calls in professional manner- Used excellent time management skills to execute all front of house and back office functions- Personally helped generate 35 new customers during my tenure - Assisted with accounts payable- gained exposure to dealing with creditors and suppliers:- Assisted with accounts receivable- gained exposure to calling debtors to negotiate repayments Show less