Leonelia F. Email & Phone Number

United States

United States, Remote

Reviewing and determining eligibility for the members account.Assisting members with renewals, reporting changes to their account, filling new application as well as answer to general inquiries about health plans.Help individuals and families gain access to health care services.Handled sensitive information while maintaining adherence to HIPAA and other regulations.Data entry

Boston, Massachusetts, United States

A family-owned spirits' store established several decades ago. My role is to assist the Owner/General Manager in all office and administrative duties such as: -Provide admin support to Owner/General Manager-Created filing system for all account payable.-Manage account receivable and account payable processes-Maintain weekly products purchase orders.-Enter new products in the POS system as well created sale price adding profit margin.-Manage employee schedule, accommodating individual requests and requirements.-Maintaining records of expenditures. -Partnered with manager to motivate the staff, increase productivity and customer service to exceed the weekly goal sale by 25%

Santiago De Los Caballeros, Santiago, Dominican Republic

-Quoted materials needed to make new parts.-Assisted sales team with any missing price in materials used to quote customer order.-Worked by email with France’s team to create prices for new parts.-Entry new parts specification in Database system.

Santiago De Los Caballeros, Santiago, Dominican Republic

This is a company providing outsourced services for First American. My duties included: -Determined completeness of mortgage chain-of-title and promissory note endorsements. -Worked with clients, vendors, counties and other third parties to correct chain-of-title gaps. -Noted endorsement deficiencies and complete mortgage assignments according to clients' specifications.

Santiago De Los Caballeros, Santiago, Dominican Republic

- Managed the employees' timecards.- Accurately processed, verified and documented payroll reports for 100+ employees.- Insurance bill reconciliation. - Employee benefits Administration and information- Scheduled background checks and drug screening appointments.- Payroll Processing.- Recruiting manufacture laborer.

Santiago, Dominican Republic

-Help customer service team with Vouching work orders and filling.-Provide office support by sending faxes and emails on employees' behalf.-Preparing company meetings.-Help HR team with internal employee events.

Santiago, Dominican Republic

-Proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met.-Worked closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.-In charge to report to the main office any outage or issue with the lines of calls.

Santiago De Los Caballeros, Santiago, Dominican Republic

-Assisted approximately 100 customers daily over the phone with cancelation request.-Evaluated the needs of each customer, and help them to choose the right plan to continue with the account, by adapting communication style to each customer, improved average talk time by 25%-Maintained a monthly customer satisfaction rating of 95% or higher.-Achieved resolution in one call 85% of the time.- Resolve customers billing inquiry, issues and received payments.- Managed customer accounts.- Conducted customer service surveys.- Resolved customer issues.