With over a decade of experience in the ICT industry, I am a Sales Manager at Telkom, South Africa's leading telecommunications company. I oversee a team of sales professionals who provide exceptional service and solutions to small and medium businesses across the country, in areas such as Fibre, VoIP, ISP services, connectivity, and cloud services.My core competencies include operations management, customer relationship management, business development, marketing, employee training, resource management, and technical skills. I have a proven track record of achieving targets and influencing growth in production, sales, and profitability, as well as building and maintaining strong partnerships and supplier relationships. I have also received multiple awards and commendations from clients and employers for my performance and service excellence. I am passionate about aligning Telkom's vision and mission with the customer wants and needs, and delivering innovative and cost-effective solutions that add value and enhance productivity.Experience:• Develop and implement sales strategies to target new customers and grow market share.• Lead and mentor a team of sales representatives, providing guidance, training, and performance feedback• Identify and target potential clients, build relationships with key decision-makers, and lead negotiations to secure contracts.• Stay updated on ISP/ICT services, pricing, and competition to effectively communicate the value proposition to customers.• Work closely with cross-functional teams, including technical support and customer service, to ensure a seamless customer experience.• Maintain meticulous records of sales activities, client interactions and revenue forecasts.• Provide sales performance and opportunities for improvement.