Nelley Correa Email & Phone Number

United States

San Diego, California, United States

- Supervise Ticket Seller and Ticket Resolution Specialist Staff at ticket windows to assist with game day and customer issues.- Offer immediate acknowledgment of customers visiting the ticket office and quickly evaluates the customer's intent through listening, specific questioning, empathy, and professional preparedness. - Work with the Box Office Manager and Assistant Box Office Managers with Box Office duties.- Readily access, interpret, and understand all account information on the ticketing system. - Maintain current knowledge of account functions, price types, payment codes, and problem-solving or research-oriented commands in the ticketing system.- Provide support for troubleshooting accounts and procedures with the Sales and Services department, as well as Corporate Partnership, Community Relations, and Military Affairs.- Reconcile daily account work and payments, according to the procedure detailed by the Manager, Box Office.- Assist with work in the ticket office outside of specialty area, including but not limited to, season ticket renewals, packaging and distribution, special events, mailings, post-season games, and VIP will call.- Keep records of customer activity such as purchases, payments, refunds and communicates discrepancies to the appropriate manager.- Review ticket office reports, game reports, audits, and other reports to find any inaccuracies.- Assist in allocating Opening Day and Postseason seats for Season Ticket Holders.- Assist with SMSing and mailing of phone, internet, season and Group tickets, printing when necessary.- Maintain Petco Park's Main and satellite box offices by cleaning and stocking prior to each home stand.- Conduct training of new and returning Ticket Sellers and Ticket Resolution Specialists on ticketing system and on ballpark policies and procedures.- Collect, verify, and log daily ticket office deposits and assist with fulfillment of Special Event orders.

Carlsbad, California, United States

- Represent the brand at various events, including trade shows, festivals, and community gatherings, to promote brand awareness and drive sales.- Conduct product tastings at events and retail locations, showcasing product features and benefits to customers.- Engage with customers in a friendly and professional manner, creating positive brand experiences and fostering brand loyalty.- Act as a passionate advocate for the brand, embodying its values and mission in all interactions.- Maintain a deep understanding of products, including ingredients, production process, and brand story, to effectively communicate with customers.- Collect and analyze customer feedback to improve products and enhance the overall customer experience.- Collaborate with the marketing team to develop and execute event strategies, promotional materials, and marketing campaigns.-Successfully increase brand visibility and customer engagement at events, resulting in an increase in sales.- Receive consistently positive feedback from customers for product knowledge, professionalism, and enthusiasm.

San Marcos, California, United States

- Memorize details of daily specials, seasonal menu items and options. - Familiarize guests with menu specials, accurately recording food and drink orders, running multi-course meals and tallying bills. - Multitask while remaining professional and courteous in fast-paced environments.- Exceptional interpersonal and team building skills with an aptitude for boosting morale with a diverse range of customers, managers, and colleagues.- Frequently assist colleagues during rush periods to promote teamwork while providing exceptional service and guest dining experience.- Independently plan, coordinate, and execute 45+ banquet events of 30+ people and guarantee customer satisfaction.

San Marcos, California, United States

- Ensure Organization policies are consistent with those of the University. This includes all policies, purpose statements, and regulations including but not limited to those involving membership, non-discrimination, and hazing.- Update the organization officer list, advisor, and membership roster on Tukwut Trax at the beginning of each semester and whenever changes are made.- Keep a copy of the Organization's Constitution and By-Laws (and a copy of any affiliated organization constitution, if applicable) on file in Tukwut Trax. - Maintain an active programming calendar (meetings, events, etc) that reflects the purpose of the organization as stated in the constitution. - Schedule all meetings and events in accordance with the approved procedure for campus event scheduling and assume responsibility for all clean-up after all events located on and off campus. - Advertise all functions and meetings according to the University posting guidelines & publicity.- Maintain good fiscal standing with the University and Associated Students, Inc (ASI).- Complete the Release of Liability form, and Student Conduct Agreement, and follow all other listed student organization travel requirements prior to traveling any distance as a group.- Utilize Tukwut Trax to preserve records and enhance organizational continuity by maintaining copies of organizational meeting.- Track minutes, the most current constitution, membership rosters, and documents related to organization activities, including travel documents.

Rome, Latium, Italy

- Edited over 55+ articles, blog posts, and a variety of social media content. - Created content & translated Instagram posts, stories, and newsletters.- Wrote and launched English test & quiz materials for interior design and architectural courses.- Translated and added furniture names for GoPillar's online academy database to English for US students (over 650 words, names, & furniture types). - Spearheaded GoPillar Academy's internationalization plan by beginning its outreach to 65+ universities based in the U.S. to create partnerships and develop their business.- Collaborated alongside a larger team to progress their international expansion and communicated on a daily basis to output higher-level content to consumers.

Escondido, California, United States

- Issued dining charges by verifying orders, calculating taxes, totalling bills for to-go orders.- Received payments by validating credit charges, approving checks, accepting payment and calculating and issuing change for to-go orders. - Take guests' orders in person or by phone and provide curbside pickup service. - Provided food efficiently and correctly to all third party delivery services and their drivers. - Present bills, accept payments, operate POS systems efficiently.

Carlsbad, California, United States

- Answered a busy, complicated multi-line telephone system with 100% accuracy. - Monitors restaurant activity to determine seating and dining flow. - Welcome guests in a warm and friendly manner. - Seated guests and managed seating charts, observed tables and took note of dirty, occupied, or clean tables. - Responds to guest inquiries and requests in a timely, friendly, and efficient manner. - Maintained maximum level of cleanliness throughout the restaurant.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Global Business, Minoring In Communications

Activities and Societies: Marketing Society, Latinos in Business, Global Business Cougars - Secretary & TreasurerDean's List: Fall 2020.

High School Diploma, 3.9 Gpa

Activities and Societies: Honors Graduate, National Honors Society, Associated Student Body (Peer Leaders Uniting Students), Red Cross.