Enhancing self competence with sharing knowledge and experience as well as inspire others with the sessions of Trainings and Consultings is the main purpose of all. Focus in Service - Leadership - Management has blended into a well-shaped sessions of soft skills and certain hard skills trainings as the expertise. Mentioning some of those are : -- Business Development -- Personal Development -- Service Management -- Sales Management -- People Development -- Quality Management

Learning Partner & Performance Consultant

A journey in educating lifeskills to Kids & Teens to be able to do proper Presentation & Public Speaking... as those skills will be needed in lifetime...

Helping pople and organization to grow as a Facilitator & Consultant with certain expertise in Learning & Growth • Performance Development • Service Management

Train and Facilitate in-house and public training sessions, mostly in the area of Leadership, Customer Services, Managerial, Supervisory, People Management, Soft Skills (incl : Communication, Motivation, etc), Train for Trainers, as well as Project Management.Provided Consulting Services in Service Culture Development

In simple words...From Zero to Hero..!!!Setting up a department, one after another, is quite an exciting full management experience of strategy, finance, people, business, completed with why and how.In Customer Care, there is an absolut "Heart Work" beyond hard work :... Setting up a Department with clear BluePrint of Customer Service and Call Center... Setting up a Service Level Standard for the whole organisation... Conduct Customer Service Training for Front Liners... Initialize Service Audit... Organize a Customer Satisfaction Survey... Setting up Mystery Shopping scenario and implementation... Organizing Customer Appreciation Event... Building Service CultureExperiencing the whole path of Quality Management is another interesting journey of my career, includes :... Quality Department BluePrint simply about where to go and how to get there... ISO 9001... Internal Audit series planning & arrangement... Internal Auditor Training... QHSE ... Managing Workplace with 5R / 5S system... SOP arrangement and evaluation... Business Process arrangement and re-engineering... Building "Suggestion for Improvement" Culture... Managed a Quality Assurance Process... Toyota Production System based Kaizen

After Sales Division of Astra International that responsible to manage every single customer of Astra Mobil.Provide value added services for customer benefit and satisfaction.Recruit a partner and establish a long term relationship as well as benefit is simply the goal.In addition, organising an event dan communication is also a plus experience in this position.

A clock-round type of job as we are serving the whole world in relocation. Ensure the relocation went smooth and peace of mind to the customer is only one of the hardest yet exciting tasks I've done.Meeting, presentation, and negotiation is a day-to-day activities in the middle of internal coordination for a shipment.Basically, the bridge between the company and the customer....

Being sales manager / director of sales in various hotels, name as Kartika Chandra, Omni Batavia, Sabang International, Kristal, has given the experience in dealing with people and handling objections as well as negotiation. Somewhat the role is also taking care of reservation team, public relations, and events with VIP handling is also a priority.Budgeting and maintaining optimum sales margin is the main focus to maintain along with guest and customer satisfaction assurance.