Senior administrative staff position in the Department of Laboratory Medicine and Pathobiology (LMP) ensuring the highly effective and efficient administration in all financial, human resource, technical and other areas in support of the teaching and research goals and missions of the Department. Major activities include strategic planning and leadership, financial management, human resources management, facilities and space management, information technology and systems management, and overall general administration of the Department of LMP.

• Guide, advise and support Chair on strategic and academic planning, education programs, and research administration• Develop and implement business plans to operationalise the department’s strategic plan• Manage department finances including accounts receivable and payable, operating budgets, research grants, conference accounts, and endowments totalling over $3.5 M in revenue• Manage the HR function for clinical faculty and administrative staff, including the supervision of unionized administrative staff• Oversee the IT needs of the department and purchase equipment and software as needed, in consultation with Faculty of Medicine IT team

• Provide analysis and advice to President on admin and call centre operations and contracts• Supervise and coach divisional operations team of CSRs, financial clerks, and admin assistants• Prepare detailed financial and statistical reports, analyses, operational plans, and budgets• Develop and monitor business performance metrics reports on key indicators and utilization• Monitor systems and processes for quality improvement and define and implement system changes• Draft and manage customer and vendor contracts, including property leases and renewals• Coordinated and moderated webinars, including uploading materials and managing tools• Provide expert level user support for divisional systems and applications including ACD, case management system, and CRM.

• Managed accounting records and process vendor payments and government remittances• Installed new operational software and computer network to improve efficiency• Trained employees on proprietary and MS Office applications • Re-organised factory layout through facilitated planning sessions with production staff• Evaluated on-going technological needs and acquired necessary equipment• Negotiated and implemented a group health benefits plan for all employees

• Generate new leads and acquire new business• Conceptualized and implemented automatic call distribution and call centre for 24/7 over-the- phone interpretation support to all major hospitals and healthcare providers in Toronto, Canada.• Planned, implemented, and trained intake and clerical staff on IS/IT back-office solutions• Developed and managed yearly operational budget• Wrote proposals and marketing tools for prospective business resulting in contracts over $1M• Maintained relationships with service vendors, client organisations, and language professionals

• Acted as liaison with Canadian International Development Agency (CIDA) and university• Monitored and reported on project implementation plan and budget to stakeholders using SAP/FIS• Wrote, edited, and presented annual work plan and progress in collaboration with project partners• Maintained good communication and working relationships with Brazilian stakeholder groups• Conducted field visits to local projects in Brazil and meetings with government officials• Translate project documentation and communications from Portuguese to/from English

• Led project to redesign IT infrastructure to centralize data and link all sites of operation• Led transition of phone system to a centralized VOIP (Voice Over Internet Protocol) system • Managed a team of administrative and executive assistants• Built tools to aide program managers in HR management and record-keeping• Kept management team and executive director abreast of HR practices and protocols

• Re-designed and updated website for health equity research society in three languages• Developed and published conference program and themes• Managed travel busaries and arranged visa requirements for guest plenary speakers • Wrote, proofread, and revised program funding proposals and reports• Responded to program inquiries in English, Spanish, Portuguese, and French• Re-designed and updated website for health equity research society in three languages• Co-ordinated an on-line peer-review process for an international electronic medical journal

• Planned, implemented, and trained intake and clerical staff on new customized software • Co-ordinated translation projects for community service agencies in various languages• Recruited, screened and trained new interpreter candidates • Published and edited a facilitator’s handbook for training interpreters in healthcare• Published a quarterly newsletter for interpreters and client agencies• Generated new business that resulted in contracts in excess of $2M yearly• Reached a record year of over 25,000 assignments in over 70 languages• Translated and proofread documents from/to English to/from Portuguese and Spanish

• Scheduled and co-ordinated national training events leading to digital launch• Trained new hire for client care call centre• Contracted new training venues for hosting training events• Negotiated hotel, catering, and printing contracts• Purchased and inventoried new training equipment and mobile devices