• Partner with clients in various industries to assess technology needs and propose optimal solutions• POS/ERP process streamlining and training• Microsoft 365 implementations• Excel worksheet customizations• Document writing (manuals, user guides, etc.)

• Led implementation of SaaS omnichannel retail solutions software (Cumulus Retail, Stratus Enterprise) from start to finish for over 40 clients• Created functional specifications to include business logic, workflows and use cases• Analyzed business processes and enabled solutions to support client's business needs• Trained clients on all aspects of software one on one and groups through web conferencing.• Created user manuals, tip documents for clients, and other tools to assist clients in using software• Managed time-sensitive projects, considering quality of delivery and customer satisfaction• Developed and maintained positive client relationships and communications• Managed multiple projects at different stages

A crucial member of the executive team for a start-up Canadian loose leaf tea retailer/wholesaler with 4 mall-based retail locations in Ontario.Responsible for all merchandising activities, including purchasing, warehouse and store replenishment, and item forecasting.Responsible for all corporate and store technology, including point of sale (POS), E-commerce, Digital Signage, payroll and workforce management.SuccessesImplemented the POS, Givex’s Vexilor, in just 4 weeks, comprising all configurations, item set up, hardware setup and employee training.Implemented Ceridian Powerpay payroll system on time to ensure all staff were paid on time.Implemented Dayforce workforce management software and trained all store managers in a 1 day “Train the trainer” workshopWorked with the company controller to establish integration between POS and E-commerce systems with QuickBooks accounting system

Responsible for providing consulting services to retail customers who are implementing the Oracle Retail software suite (Xstore Point of Sale, Order Broker Cloud Service, Customer Engagement Cloud Services).Led Discovery and Business Impact meetings to gather system requirements and demonstrate software functionality.Analyzing customer needs, including participating in strategic planning and ensuring solutions adopted are appropriate to meet such needs.Provide subject-matter expert consulting to customers to give them proper guidance on the best use of the software.Completing system configurations to accomplish the required functionality of the system in both XML and database SQL scripting.Create/maintain configuration documentation as well as writing/maintaining functional requirement documentation for software modifications.Provide product functional training for small to large groups of users.

Responsible for establishing effective product assortments, evaluating sales and vendor performance, and implementing efficiencies through the development of procedures and technologies.Accomplishments:• Established procedure to search, evaluate, and select replacement Enterprise Resource Planning (ERP) system for corporate offices and 16 franchise locations.

Responsible for all in-store technology, including POS functionality, telecommunications (voice/data) services, managing key store technology vendors and serving as the escalation point to Teavana’s help desk for complex store technology issues at over 300 locations.Accomplishments:•Converted POS and weighing scale technology at 46 retail locations across Canada during re-branding of Teaopia to Teavana over the course of 16 weeks.•Managed and coordinated telephone, internet, and inside wiring installation with various vendors for over a dozen new store openings.

This privately held Canadian company ran two successful retail chain operations: Key Man Engravables (personalized gifts for all occasions, 37 locations) and Teaopia (selling loose leaf tea, tea accessories and tea beverages, 46 locations).Held progressive positions within the corporate office from 1999-2012, managing both retail operations. Director of Supply Chain / Information Technology Supply Chain / Information Technology Manager Replenishment AnalystAccomplishments:•Grew Teaopia to 46 locations in under 7 years.•Implemented and managed various merchandising strategies, including assortment planning, sourcing, pricing, and sales and inventory forecasting for all merchandise (+1,000 skus).•Established weekly and monthly analysis reports to track sales performance.•Led and mentored a Buying/Replenishment/Analysis team of 4.•Decreased central warehouse stock levels by working with key vendors to create and implement ship direct to store and cross docking programs.•Provided Warehouse team with direction to insure timely weekly store replenishment.•Worked closely with Accounting department with regard to all merchandise related issues. •Responsible for all Information Technology including email, networking, firewall management, antivirus protection, file backup, and Enterprise Resource Planning (ERP) systems, and e-commerce website (www.teaopia.ca).•Was Project Manager for the selection and implementation of the ERP systems for both chains (Key Man Engravables: Retail 1; Teaopia: Celerant Command) and the implementation and maintenance of the company e-commerce website (www.teaopia.ca).

•Responsible for the allocation of all Video, Game and Music titles to over 200 stores across Canada to ensure in stock levels and compliance to Studio contracts.•Prepared various weekly reports including rental turns, and store sales rankings.

•Provided direction and coordination to buyers with regard to company financial plans for Furniture, Floor Coverings, Major Appliances, and Home Electronics.•Worked with Logistics Facility and suppliers to establish effective Just-in-Time operation.•Participated actively on several committees to steer the company’s direction on Heavy Goods, Promotional Price System Implementations, and 3rd party Reverse Logistics.

•Drove service excellence and productivity of the Major Appliance and Home Electronics department at Square One Shopping Centre to achieve 1996 sales of 2.5 million dollars.•Managed 6 Full Time Commission Associates through coaching and example setting.•Ensured effective execution of advertising initiatives.•Prepared and accomplished action plans aimed at increasing sales.•Participated in Business Manager Training Program.

•Interacted with the buying office and vendor base internal counterparts to ensure on time arrival of merchandise in over 60 stores.•Prepared reports on various indicators of supplier performance.