Nelson C. Email & Phone Number

Sydney, New South Wales, Australia

As a business analyst within Partnerships, Projects and Insights (PPI) my roles and responsibilities focused on cross organisational projects with other government organisations. In this position delivering the best outcome for the customer was at the heart of all decision and activities within this business unit. Key tasks in my role include:* Complex stakeholder management (including cross functional stakeholders)* Developing process maps* Data analysis and transformation… Show more As a business analyst within Partnerships, Projects and Insights (PPI) my roles and responsibilities focused on cross organisational projects with other government organisations. In this position delivering the best outcome for the customer was at the heart of all decision and activities within this business unit. Key tasks in my role include:* Complex stakeholder management (including cross functional stakeholders)* Developing process maps* Data analysis and transformation work* Problems solving* Managing daily and weekly cadence activities and meeting* Managing project closure activities* Project planning and forecasting Show less

Sydney, Australia

As an Agile Business Analyst I worked on strategic B2B Digital transformation projects within Telstra. Some key roles and responsibilities include:- Creating user stories for the development backlog- Requirements gathering through engaging stakeholders- Developing solutions and solving problems with the Product Owner, UX Designer and wider team- Engaging in sprint planning, refinement and showcase ceremonies

Sydney, Australia

As a 2018 Enterprise Telstra graduate I have had the pleasure to experience 3 varied rotations within the organisation to build out my understanding of the organisation.Strategy and Transformation - Experience DesignThe User Experience team is involved with optimizing user experience for Telstra’s business customers, with a focus on Enterprise and internal stakeholders.- Created wireframes which assisted in the development of optimal user experience and designs for… Show more As a 2018 Enterprise Telstra graduate I have had the pleasure to experience 3 varied rotations within the organisation to build out my understanding of the organisation.Strategy and Transformation - Experience DesignThe User Experience team is involved with optimizing user experience for Telstra’s business customers, with a focus on Enterprise and internal stakeholders.- Created wireframes which assisted in the development of optimal user experience and designs for Enterprise customers and internal stakeholders- Utilised prototyping software Axure in creation of interactable components for a prototype platform. - Creation of persona profiles based off research of international customers through analyzing raw data and other means of research.Sales – Major AccountsThe Major Accounts team includes senior account executives managing Telstra’s Tier 2 customers and maintaining customer relationships and sales- Organised collaborative workshops and events for customers and team building events for the team.- Lead process improvement initiatives to optimize ways of working within the team.- Facilitated weekly customer advocacy calls to enforce actionable items for the team to improve the Telstra-Client relationship.Solution Sales – Bid AdvisoryThe Bid Advisory team is focused on responding to Request for Proposals (RFPs) and customized proposals for the customer- Managed stakeholder engagement and expectation through clear communications and meetings to ensure effective discussions on critical bids.- Developing timelines and leading multiple projects at a time.- Collaborated with multiple lines of business to deliver bids to the customers such as NAB, Emergency Management Victoria and the Department of Human Services ranging from $0.7m to $10.7m in value. Show less