Nelson Eric Email & Phone Number

Salt Lake City, Ut

• Supporting Program Management department to meet Revenue Goals.• Work Closely with Support and Project management team on resource and task prioritization.• Conduct and Lead Customer issue resolution priority meeting for State Layer Development and NetRMS.• Responsible for meeting contractual obligations and managing customer expectations• Oversee daily operations multiple distinct software development teams.• Develop guidelines for release policy to fulfill Motorola’s quality requirements.• Develop guideline for continuous improvement changes.• Provide technical consultation and support for customers and management.• Stream line release management.• Conduct and Lead design team meeting for State Layer record management solutions.

Salt Lake City

Responsibilities• Responsible for department P&L by create, update, and maintain department budget.• Support system integration Organization to meet revenue goals through timely release and integration.• Work with cross functional teams to support project priorities and resource allocation. • Responsible for Product development, Requirement gathering, and State Layer development for state of art P1 Suite • Responsible for implementation of interface between Motorola’s Products and 3rd Party Products for P1 Suite.• Responsible for Product release plan within time and budget.• Responsible for annual quality plan for System Integration Engineering department.• Lead projects, including assignment of tasks, and provided direction and Guidance to less experienced staff.Accomplishments• Direct business unit of 40 Software engineers and solution architect including five distinct group managers.• Leading a department for meeting all contractual date by using fewer resources.• Guide to Develop Automated testing strategy for State Layer development for quality improvement in releases.• Focus teams on customer issues to reduce customer-reported defects 50% through level 3 support.• Closed unproductive development unit and reduce headcount 50% while improving quality and decreasing cycle time.• Facilitated meetings with clients to understand concerns and worked with Project Managers to not only deliver on contractual commitments but receive highest customer-satisfaction.• Standardized process for solution architects and Software development for interface.

Salt Lake City, Ut

Responsibilities● Develop policy and guidelines for customer support services.• Create, maintain, and manager department budget.● Customer relations management through Motorola’s Issue resolution guideline.• Support “Support Service” organization to meet revenue goals through annual contract renewal. • Oversee the daily operations of a medium size IT development groups.• Frequently interact with direct reports, peers, customers and senior management.• Recommend and influence continuous improvement changes.• Develop quick response team strategy to attend customer’s problem●Provided technical consultation and support coordination for current RMS Customers.• Verified program logic by overseeing the preparation of test data, testing andDebugging of solutions.• Developed documentation, participated in the development of departmentTechnical procedures and user guides. Accomplishments• Recruited diverse group of software engineers with different experience level.• Developed employee retention strategy resulting in zero turn over.• Successfully formed a high performing team of 7 software engineers.• Created, maintained and managed Engineering effort.• Created MIS strategy to provide better reporting for the upper management.• Created high level systems architecture for new projects.• Implemented software development standards, design and code review processes.• Influenced IT project prioritization based on Agile methodology.• Negotiated service level agreements with business partners.• Received Quality Hero Award for exceeding Motorola’s Quality Goal for software delivery.

Salt Lake City, Ut

Team lead in design, implementation and deployment for NetRMS®, Criminal Record Management software, for police dispatchers and Record Management department. Code primarily in VB 6.0 with COM+/MTS as the middle layer and SQL/Oracle as the backend. Primary responsibility to develop Case report management for NetRMS System which collects NIBRS data for Federal IBR and UCR reporting for NetRMS software. Served as an expert consultant and Team Lead/Lead developer for several State IBR and UCR system for NetRMS Software.Responsibilities• Conducts strategic planning and project management activities.• Develops solutions to solve issues and problems associated with NetRMS software.

Salt Lake City, Ut

• T-SQL/PL-SQL programming with SQL Server (7.0. 2000, 2005 and Later) and Oracle (8i and later)• Good DBA skills• Experience in COM+/DCOM for managing scalable n-tier architectures• Experience in XML/XSLT.• Excellent knowledge of asp and asp.netDesigning, developing and deploying scalable applications NetRMS® to law enforcement agencies located within the United States. Primary focus of work was to manage case records and reports electronically and facilitate secure document workflow within an organization. Code written primarily in VB 6.0, ASP.