Nelson Lay Email and Phone Number

Working on the entire remediation process; from initial identification of issues to the final resolution of those issues. Co-ordinating with various teams and stakeholders to ensure that all remediation activities are carried out in a timely and effective manner.Responsibilities: - Initial identification and documentation of the issues to report to senior leadership team.- Writing requirements to Data Analyst for in-scope analysis and testing accuracy of data extract. - As a… Show more Working on the entire remediation process; from initial identification of issues to the final resolution of those issues. Co-ordinating with various teams and stakeholders to ensure that all remediation activities are carried out in a timely and effective manner.Responsibilities: - Initial identification and documentation of the issues to report to senior leadership team.- Writing requirements to Data Analyst for in-scope analysis and testing accuracy of data extract. - As a Product Governance Owner, worked with communication writer to develop personalised remediation letters which is in line with the company Public Information Release Process.- Provided walkthrough and obtained sign off from Disclosure Committee, General Manager, Incident Owner, Legal, Risk, Group Tax, Heads of and Program Manager.- Documenting processes and evidencing analysis for internal review and external audit.- Build, coached and managed a newly created team of 5 administrators to investigate into workflow systems and capture evidence of signed paper documents. - Documented end to end process for investigation, including actual vs expected report to track progress.- Regular meetings and workshops with Change Manager and Operation team leaders to provide update on project timelines and support. - Liaising with Correspondence team for execution of client remediation letters. Show less

Successfully delivered customer remediation payments to over 200,000 internal clients, and collaborated with external product issuers to ensure mutual clients were also remediated on an agreed project plan and approach.Responsibitlies:- Co-ordinating between data, finance and logistic teams to remediate clients.- Managed both bulk remediation payments and ad-hoc remediation payments arising from complaints.

Worked on many remediation projects of complex regulatory and compliance breaches which came about as a result of the Royal Commission into the Banking and Superannuation industries. Responsibilites:- Identifying and documenting accounts that are in scope for remediation.- Calculating interest, request funding and making payments to members adversely impacted.- Developed and distributed letters to in scope clients to explain the reason for the remediation.- Testing and… Show more Worked on many remediation projects of complex regulatory and compliance breaches which came about as a result of the Royal Commission into the Banking and Superannuation industries. Responsibilites:- Identifying and documenting accounts that are in scope for remediation.- Calculating interest, request funding and making payments to members adversely impacted.- Developed and distributed letters to in scope clients to explain the reason for the remediation.- Testing and signing off on data extract of transactions against front end system. Show less

I joined MLC after completing my studies in Bachelor of Business (Banking and Finance). Over the years I worked in multiple operation teams across different products in Superannuation, Investments and Insurance. Responsibilities:- Traning and coaching team members- Quality checking - Developing process documents, which resulted in increased quality output and reduced error.- Administrative tasks