Nelson Lay Email and Phone Number

Solution Specialist, Strategic Initiatives at Oracle | NetSuite

Business Analyst working as a technical NetSuite subject matter expert, collaborating with internal stakeholders to capture, analyse and transform business requirements into functional requirements. - NetSuite ERP & NetSuite POS Customisation and Functional configuration - Lead Analyst in Customer Marketing & Loyalty programs - Systems Integration management - Creating Dashboards, Reports and Saved Searches - Manage UAT test plans

Played key role within ICT team to manage NetSuite ERP and NetSuite POS implementation across Head Office and 140+ Retail stores. While providing support and ongoing training to Head Office and Store users. - NetSuite ERP and NetSuite POS Implementation, ongoing training and support. - POS Hardware staging and procurement - Head Office network support (Microsoft Server, Veamm backup maintenance, Desktop/Laptop/Mac support) - Office365 & Exchange support - On-site ICT… Show more Played key role within ICT team to manage NetSuite ERP and NetSuite POS implementation across Head Office and 140+ Retail stores. While providing support and ongoing training to Head Office and Store users. - NetSuite ERP and NetSuite POS Implementation, ongoing training and support. - POS Hardware staging and procurement - Head Office network support (Microsoft Server, Veamm backup maintenance, Desktop/Laptop/Mac support) - Office365 & Exchange support - On-site ICT support & training for New Store setup Show less

Positioned in the Service Delivery, Application Support and Operations team within Canada IT. Working in a role that requires strong interpersonal, organizational and technical skills with the ability to readily adapt to rapidly changing business and technology environments.Primarily providing 2nd level application support and the ongoing maintenance of the core applications, including liaising with 3rd level support staff, external vendors, global support teams and other Canada IT… Show more Positioned in the Service Delivery, Application Support and Operations team within Canada IT. Working in a role that requires strong interpersonal, organizational and technical skills with the ability to readily adapt to rapidly changing business and technology environments.Primarily providing 2nd level application support and the ongoing maintenance of the core applications, including liaising with 3rd level support staff, external vendors, global support teams and other Canada IT teams. Other responsibilities include,- UAT testing for bi-monthly application upgrades and bug fixes- Coordinating monthly change order with team members within the Global IT group to facilitate out-of-hours deployments- Provide ad hoc SQL reports/queries- Creating and maintaining support documentation- Training backup analysts on Primary applications- Supporting users in a Citrix environment Show less

Key Achievements: Vodafone - implemented a fully customized Point-of-Sale program. Worked closely alongside the Project Manager and Developer, consulting with Vodafone on the scope & design, completed UAT testing and implementation.Vodafone – conducted a 3 month transition program for handover to a Mumbai Support Desk team involving writing up training material, running training sessions, testing staff for level of knowledge (pre & post training) and writing up… Show more Key Achievements: Vodafone - implemented a fully customized Point-of-Sale program. Worked closely alongside the Project Manager and Developer, consulting with Vodafone on the scope & design, completed UAT testing and implementation.Vodafone – conducted a 3 month transition program for handover to a Mumbai Support Desk team involving writing up training material, running training sessions, testing staff for level of knowledge (pre & post training) and writing up user-guides for new IT Support staff. Crazy Johns – worked in a team responsible for the upgrade of the PRONTO application from v660 to v670. A 6 month project that required testing of every module and process used by the business to ensure compatibility with the new version.Responsibilities/duties: Resolved Level 2 & 3 Helpdesk tickets for the PRONTO ERP system serving 1500+ staff. Running two separate Helpdesk systems, one for Crazy Johns and one for Vodafone.Performed E2E and UAT testing for all new business processes, upgrades & bug fixesMaintenance of E2E and UAT test environmentsMonitor and troubleshoot online portal for API calls for real-time customer activations and pre-paid rechargesMonitor and troubleshoot EDI files and orders with external suppliers and mass market customers (7-eleven, Australia Post, BP, Shell)SDLC consulting with Vodafone (Sydney, Australia) liaising with key stakeholders from the business and software developersTroubleshoot problems with end users, both on-site and remotelyAssist retail users through the full sales order process to ensure full accuracyPrepared Business Requirement documentsUpdating and cataloging weekly Release NotesParticipating in weekly team meetings including minute takingRun training sessions with end usersMaintenance of Active Directory user accounts for 600+ staffMicrosoft Exchange support, Windows XP/7 support, remote desktop support, after hours on-call supportCrazy John's Show less