Nelson Menezes Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Matching the available fleet to customer’s needs and assuring the on-time delivery of pristine vehicles to customers • Ensuring preventive maintenance programs are carried out as per schedule, in line with budgets• Managing/developing cordial relationships with the existing as well as new customers and attracting customers by creating multiple promotional packages • Assuring the fleet is well maintained to provide our customers with a prime rental experience• Collaborating with internal team to deliver business services and deliver world-class customer service• Analysing business environment, identifying opportunities, and communicating market intelligence to the top management

Sydney, New South Wales, Australia

New South Wales, Australia

• Led a team of 8 for the Paramatta branch governing the revenue and commercial vehicle management for NSW/ACT • Performed the dual role of Branch Manager (Paramatta) and State role for Commercial Vehicles • Handled customer complaints, resolved staff disputes, providing appropriate solutions and alternatives within the time limits• Accountable for setting and achieving targets in terms of sales volume and market penetration • Provided continual support, training, and mentoring new staff • Managed the operational procedures of the automobile maintenance workshop, liaising with the customers to understand their concerns and resolving technical issues • Acted as a subject matter expert, provided feedback, and supported the local operations teams• Ensured best-in-class fleet management service and developed plans to resolve conflicts• Collaborated with the planning team to conceive and implement continuous improvement measuresKey Achievements• Presented the award for the fastest growing suburban location in Australia

Sydney, New South Wales, Australia

• Foster ongoing projects through participation in client meetings and making that the client requirements are clearly understood and satisfied.• Creating Accurate damage documentation by using tools like Ataraxia.• Support managers in training new personnel to ensure high customer service standards are maintained and the desired KPI targets are attained.

Townsville, Queensland, Australia

• Administered the Townsville branch operations, handling a team of 5 members and overseeing 27 vehicles in fleets • Resolved client disputes within company policies/procedures by maintaining rapport with the customers/staff members• Formulated ideas for fleet pricing to maximize branch utilization and a high level of customer satisfaction• Spearheaded several functional departments and teams to attain organizational goals and respective KPI targets• Carried out market research, monitored competition, interacted with customers, and promoted services to maximize sales Key Achievements:• Exceeded the monthly targets, grew branch revenue by scaling the operations to a fleet of 55+ vehicles• Strategised and implemented Go to Market plans to scout for new accounts• Holds the distinction of building and nurturing new partnership to drive improvement in revenue

Darwin, Northern Territory, Australia

• Responsible for driving sales, resolving problems, and maintaining customer satisfaction• Managed cash transactions, and reconcile transactions at the end of the day • Recognised by the management for securing a Canadian Defense Contract and was promoted to a Branch Manager role

Darwin, Northern Territory, Australia

• Provided excellent customer service, understanding, and resolving customer’s problems promptly • Conducted regular follow-up for the status of the vehicles and oversaw the missing vehicles at the end of the day • Maintained Wash bay communication to match suitable vehicles to the customer’s request • Achieved 10th position in individual sales through excellent cross-selling initiatives