Nelson Mwangi Email and Phone Number

Reporting to Country Manager the role dimensions are: 41 Retail outlets, Direct Reports: 10 (Retail Sales, Business Development, Operations (projects), Business Support and Non-Fuel Retail) Implement & support the Retail Strategy – Profitability, business development, marketing activities, Training and operational excellence, convenience retail and, QHSSE including budget management (forecasting & operationalization) Convenience retail management – manage all non-fuel business… Show more Reporting to Country Manager the role dimensions are: 41 Retail outlets, Direct Reports: 10 (Retail Sales, Business Development, Operations (projects), Business Support and Non-Fuel Retail) Implement & support the Retail Strategy – Profitability, business development, marketing activities, Training and operational excellence, convenience retail and, QHSSE including budget management (forecasting & operationalization) Convenience retail management – manage all non-fuel business lines and ensure profitability. Develop and implement tactical marketing plans to delivers customer value and ROIs. Training and coaching (retail, convenience retail team). Build and manage supplier and partner relationships for mutual gain. Prospect for new offers in line with consumer trends and deploy to create a destination. Operations management – Overseeing all rebranding projects, new sites projects & maintenance Show less

• Maintaining and developing profitable sales my territory in accordance with pre-determined marketing policies.• Enforcing & coordinating implementation of network policies in regard to QEHS, Customer service, Rubis-CARD and convenience retail• Directly supervising 6 Retail Territory Managers, covering over 85 stations and over 1,200 station staff• Business intelligence with the territory to support management decision making• Financial Analysis for all stations within the… Show more • Maintaining and developing profitable sales my territory in accordance with pre-determined marketing policies.• Enforcing & coordinating implementation of network policies in regard to QEHS, Customer service, Rubis-CARD and convenience retail• Directly supervising 6 Retail Territory Managers, covering over 85 stations and over 1,200 station staff• Business intelligence with the territory to support management decision making• Financial Analysis for all stations within the territory to ensure optimal operation and objective delivery• Ensuring brand image achievement and adherence to ISO certification procedures & QEHS policies by all dealers. Show less

• To manage & retain the existing customer portfolio.• Customer relationship management.• Business development through recruitment of new & profitable commercial customers,• Credit management for both existing and new customers.• Support marketing activities within the region of operation aligned to business operating plans.• Responsible for monitoring sales, stocks and providing timely sales forecast requirement to supply for product sourcing.

• Sales forecasting and planning to ensure the sale and profitability service stations by optimizing margins• Analysing business developments and monitoring market trends. • Evaluation and optimization of station profitability• Negotiate economic aspects of licence & supply agreements• Evaluate and determine working capital requirements• Develop and promote TK's safety culture• Human capital management• Identification and evaluation of prospects to ensure continued… Show more • Sales forecasting and planning to ensure the sale and profitability service stations by optimizing margins• Analysing business developments and monitoring market trends. • Evaluation and optimization of station profitability• Negotiate economic aspects of licence & supply agreements• Evaluate and determine working capital requirements• Develop and promote TK's safety culture• Human capital management• Identification and evaluation of prospects to ensure continued growth of the network Show less

• Business development - recruitment of new customers• Manage the existing client portfolio• Coordinate or participate in promotional activities or trade shows to market the card to stimulate sales & brand positioning• Clients relations management• Customer and station staff training on existing & new card solutions• Credit management

Level 2 customer serviceCard account creations and reconciliationsEquipment and stock level forecasting, tracking and orderingPOS terminals configuration and upgrading

• Provide administrative support to the card team.• Address all BV walk In customer’s on general BV queries, card applications, complaints , payments receipts , card collections.• Provide customer service to card customers and service stations.• Prepare periodic reports within agreed timelines.• Initiate financial documents like credit limit reviews, purchase requisitions, account opening forms received by walk in clients and errors impact on company financial position