Nelson Walker Email & Phone Number

Redmond, Washington, Us

Denver, Colorado, Us

•Manage, create, and maintain e-Collaborate, design, and develop interactive e-Learning content that includes learning and performance objectives, simulation scenarios, graphics, animations, engaging interactions and posttest learning assessments.•Research new and innovative software to enhance our eLearning experience.•Compose visual layouts of content and interactions that align with established style guide.•Use and manage adult learning principles to design and develop training materials that appeal to CriticalPoint’s audiences.•Track project changes and revisions using Box and Articulate Storyline Review.•Work with business partners and subject matter experts to identify scenarios and tasks, design, modify and/or select graphics, video, and illustrations relevant to the planned training.•Work collaboratively with high profile subject matter experts, instructional designers, project leads and contracted vendors.

• Use adult learning principles to design and develop training materials that appeal to CriticalPoint’s audiences.• Work with most recent version of Articulate Storyline rapid eLearning development to create custom eLessons from provided materials and documentation.• Work with business partners and subject matter experts to identify scenarios and tasks, design, modify and/or select graphics, video and illustrations relevant to the planned training.• Collaborate, design and develop interactive e-Learning content that includes learning and performance objectives, simulation scenarios, graphics, animations, engaging interactions and posttest learning assessments.• Help to develop storyboards and scripts with text, audio and instructions and program eLessons following the storyboard created in the design process.• Compose visual layouts of content and interactions that align with established style guide.• Work collaboratively with high profile subject matter experts, instructional designers, project leads and contracted vendors.• Track project changes and revisions.• Research and implement new eLearning software (e.g., Cameo, Storyline 360 and others) as the opportunity arises.• Research, develop and implement changes in how the current LMS is used and evaluate new opportunities relative to current LMS and moving to a different LMS if needed.• Participate in the customer support rotation responding timely and accurately to inquiries.• Facilitate, coordinate and provide Quality Assurance on developed content.• Assist with the planning, design, development, and implementation of selected live training as requested.• Communicates and collaborates with outside vendors and customers.• Repurpose static material to interactive web delivery.• Other new duties as the business requires.

Morristown, New Jersey, Us

• Develop and maintain eLearning and classroom course content and modules. • Produce quality eLearning course material (including course design documents, course outlines, course descriptions, presentation slides, diagrams, lab exercises, instructor guides, lab setup guides, job aids, and assessments. • Assist with managing administrative capabilities in the LMS.• Collaborate with other members of the curriculum development and training team to brainstorm, problem-solve, and review each other’s work.• Design and facilitate classroom and webinar-based workshops.• Created the first Toastmasters International Chapter at Crum & Forster.• Design new document templates for Learning Manuals and Reference Guides.• Enroll and track students for The Institute exams. Monitor exams in New Jersey office.

Morristown, New Jersey, Us

• Create and maintain e-Learning content using Articulate Storyline 2, PowToon, Snagit 12 and Kahoot.• Utilize ImageRight to assess the needs of the Operations department and develop new training materials. • Work with subject matter experts to develop an Operations’ SharePoint site.• Assist with projects including INCH and other operational programs.• Provide training for ImageRight and Adobe Acrobat (classroom/WebEx).• Design new document templates for Learning Manuals and Reference Guides.• Assisted in the creation of the New Hire Operations Module.

• Analytics, research and management of analytical tools:• Management and enhancements of existing data repositories and reports to address changes in business (e.g. new businesses or products), incorporation of data from 3rd parties and other pertinent user requested modifications.• Definition and testing of new analytics, reporting and analytical tools.• Data stewardship and other non-reporting related analytical data management functions such as:• Process improvement and reduction in dependencies on User Developed Applications (UDAs) e.g. Excel spreadsheets• Develop and maintain comprehensive documentation on all assigned tasks and projects• Develop and maintain effective relationships with internal and external customers

New York, Ny, Us

• Balance daily workloads. Review relevant operational management information and shift resources as necessary to achieve optimal productivity and customer service. Reassign cases where the complexity or severity merits such activity.• Promptly review and assign all field support requests (i.e.: task assignments) from other business units in respect to location of task, availability of claim professional in territory, appropriate assignment for severity and/or complexity of the known claim facts and workload capacity within the servicing office.• Work one on one with FPM unit managers when creating Excel worksheets to capture important data.• Proactively leverage information to identify opportunities to remap-realign territories and trends to be more effective and communicate proposal to local leadership.• Make quality initial contact with insured as appropriate, consistently providing superior customer service to internal and external customers.

E-Learning Instructional Design Certificate, Educational/Instructional Media Design

Atd Master Instructional Designation, Educational/Instructional Media Design

Articulate Storyline 2 Advanced Certification, Educational/Instructional Technology

Articulate Storyline 2 Basics Certification, Educational/Instructional Technology

Regents Diploma

Bachelor'S Degree