Nelson Walker Email and Phone Number
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Nelson Walker personal email
Nelson Walker phone numbers
Nelson Walker is a Principal Learning and Development Specialist at Microsoft. He possess expertise in insurance, customer service, claim, training, software documentation and 20 more skills.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Principal Learning And Development Specialist, Healthcare CsoMicrosoft Aug 2022 - PresentRedmond, Washington, Us
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Elearning Development ManagerTrc Healthcare Sep 2020 - Aug 2022Denver, Colorado, Us•Manage, create, and maintain e-Collaborate, design, and develop interactive e-Learning content that includes learning and performance objectives, simulation scenarios, graphics, animations, engaging interactions and posttest learning assessments.•Research new and innovative software to enhance our eLearning experience.•Compose visual layouts of content and interactions that align with established style guide.•Use and manage adult learning principles to design and develop training materials that appeal to CriticalPoint’s audiences.•Track project changes and revisions using Box and Articulate Storyline Review.•Work with business partners and subject matter experts to identify scenarios and tasks, design, modify and/or select graphics, video, and illustrations relevant to the planned training.•Work collaboratively with high profile subject matter experts, instructional designers, project leads and contracted vendors. -
Training DeveloperCriticalpoint, Llc Jul 2016 - Oct 2020• Use adult learning principles to design and develop training materials that appeal to CriticalPoint’s audiences.• Work with most recent version of Articulate Storyline rapid eLearning development to create custom eLessons from provided materials and documentation.• Work with business partners and subject matter experts to identify scenarios and tasks, design, modify and/or select graphics, video and illustrations relevant to the planned training.• Collaborate, design and develop interactive e-Learning content that includes learning and performance objectives, simulation scenarios, graphics, animations, engaging interactions and posttest learning assessments.• Help to develop storyboards and scripts with text, audio and instructions and program eLessons following the storyboard created in the design process.• Compose visual layouts of content and interactions that align with established style guide.• Work collaboratively with high profile subject matter experts, instructional designers, project leads and contracted vendors.• Track project changes and revisions.• Research and implement new eLearning software (e.g., Cameo, Storyline 360 and others) as the opportunity arises.• Research, develop and implement changes in how the current LMS is used and evaluate new opportunities relative to current LMS and moving to a different LMS if needed.• Participate in the customer support rotation responding timely and accurately to inquiries.• Facilitate, coordinate and provide Quality Assurance on developed content.• Assist with the planning, design, development, and implementation of selected live training as requested.• Communicates and collaborates with outside vendors and customers.• Repurpose static material to interactive web delivery.• Other new duties as the business requires. -
Learning & Development Instructional Designer & FacilitatorCrum & Forster Enterprise Dec 2014 - Jul 2016Morristown, New Jersey, Us• Develop and maintain eLearning and classroom course content and modules. • Produce quality eLearning course material (including course design documents, course outlines, course descriptions, presentation slides, diagrams, lab exercises, instructor guides, lab setup guides, job aids, and assessments. • Assist with managing administrative capabilities in the LMS.• Collaborate with other members of the curriculum development and training team to brainstorm, problem-solve, and review each other’s work.• Design and facilitate classroom and webinar-based workshops.• Created the first Toastmasters International Chapter at Crum & Forster.• Design new document templates for Learning Manuals and Reference Guides.• Enroll and track students for The Institute exams. Monitor exams in New Jersey office. -
Operations TrainerCrum & Forster Enterprise Dec 2013 - Dec 2014Morristown, New Jersey, Us• Create and maintain e-Learning content using Articulate Storyline 2, PowToon, Snagit 12 and Kahoot.• Utilize ImageRight to assess the needs of the Operations department and develop new training materials. • Work with subject matter experts to develop an Operations’ SharePoint site.• Assist with projects including INCH and other operational programs.• Provide training for ImageRight and Adobe Acrobat (classroom/WebEx).• Design new document templates for Learning Manuals and Reference Guides.• Assisted in the creation of the New Hire Operations Module.
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Business AnalystCatlin Sep 2013 - Dec 2013• Analytics, research and management of analytical tools:• Management and enhancements of existing data repositories and reports to address changes in business (e.g. new businesses or products), incorporation of data from 3rd parties and other pertinent user requested modifications.• Definition and testing of new analytics, reporting and analytical tools.• Data stewardship and other non-reporting related analytical data management functions such as:• Process improvement and reduction in dependencies on User Developed Applications (UDAs) e.g. Excel spreadsheets• Develop and maintain comprehensive documentation on all assigned tasks and projects• Develop and maintain effective relationships with internal and external customers -
Notice Of Loss Coordinator (First Party Medical)Travelers Insurance Company Oct 2010 - Oct 2013New York, Ny, Us• Balance daily workloads. Review relevant operational management information and shift resources as necessary to achieve optimal productivity and customer service. Reassign cases where the complexity or severity merits such activity.• Promptly review and assign all field support requests (i.e.: task assignments) from other business units in respect to location of task, availability of claim professional in territory, appropriate assignment for severity and/or complexity of the known claim facts and workload capacity within the servicing office.• Work one on one with FPM unit managers when creating Excel worksheets to capture important data.• Proactively leverage information to identify opportunities to remap-realign territories and trends to be more effective and communicate proposal to local leadership.• Make quality initial contact with insured as appropriate, consistently providing superior customer service to internal and external customers.
Nelson Walker Skills
Nelson Walker Education Details
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Association Of Talent DevelopementEducational/Instructional Media Design -
Association For Talent DevelopmentEducational/Instructional Media Design
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Yukon LearningEducational/Instructional Technology
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Yukon LearningEducational/Instructional Technology
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New Hyde Park Memorial High SchoolRegents Diploma
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Long Island UniversityBachelor'S Degree
Frequently Asked Questions about Nelson Walker
What company does Nelson Walker work for?
Nelson Walker works for Microsoft
What is Nelson Walker's role at the current company?
Nelson Walker's current role is Principal Learning and Development Specialist.
What is Nelson Walker's email address?
Nelson Walker's email address is nw****@****tce.com
What is Nelson Walker's direct phone number?
Nelson Walker's direct phone number is +151664*****
What schools did Nelson Walker attend?
Nelson Walker attended Association Of Talent Developement, Association For Talent Development, Yukon Learning, Yukon Learning, New Hyde Park Memorial High School, Long Island University.
What are some of Nelson Walker's interests?
Nelson Walker has interest in Toastmasters International.
What skills is Nelson Walker known for?
Nelson Walker has skills like Insurance, Customer Service, Claim, Training, Software Documentation, Analysis, Leadership, Time Management, Management, Microsoft Excel, Negotiation, Business Process Improvement.
Who are Nelson Walker's colleagues?
Nelson Walker's colleagues are Louay Ja, Outi Villet, Tiziri Atrous, Linda Msibi, Ramesh Gunisetty, Timothy H Chung, Maryam Al Rushidi.
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