Nelson Chu Email & Phone Number

Canada

Toronto, Ontario, Ca

● Primary responsible for Quality on multiple teams ● People manager for 3 QA engineers across multiple cross functional teams (Home Monitoring Core, Home Services)● Set long term vision and direction on automated testing on Home Monitoring Core Team● Develop QA process and culture on Home Monitoring Core team● Review and provide feedback on code reviews, ADR (Architectural Decision Records), and documentations● Contribute to shaping development and QA processes for overall quality and team success● People management includes but not limited to skills development, conflict resolutions, seeking growth opportunities for direct reports, & careers development● Active in attracting and hiring QA talent through interviews & reaching out to connections to various networks● Contribute to the QA culture and discussions in various QA meetings, QA book clubs, and mentoring

Toronto, Ontario, Ca

● Primary responsible for Quality on teams focused on subscription based services ● Contributed to shaping development and QA processes for overall quality and team success● Manual and automated testing on consumer subscription sign up features● E2E Test automation using TestCafe with Javascript, and Circleci for CI/CD deployment workflows● Reduced automated test execution time from 4 hours to 30 minutes using concurrent test execution and multiple docker containers● People manager for 5 QA engineers across three teams (Smart Buildings, Home Monitoring and Home Services teams)● Added automated accessibility tests (axe-core)● People management include but not limited to skills development, conflict resolutions, seeking growth opportunities for direct reports, & careers development● Contributed to the QA culture and discussions in various QA meetings, QA book clubs, and mentoring

● Assist in class instruction● Assist students in class with Muay Thai technique● Lead warm up and conditioning sessions● Run Muay Thai classes when required to● Sparring participant ● Assist in tournament match as a second / cornerman● Set an example to other students in the class● https://stridemuaythai.com

Toronto, Ontario, Ca

● Establish best practices for automated testing development● Develop quality improvement roadmap● Leading initiative to improve quality across the development lifecycle● Establish quality metrics to gain insight into current and past defects ● Cultivating a cohesive development leadership team culture and improvement of management skills● Coach and mentor coop students and junior qa engineers● Use Selenium IDE for automated test case generation, migration to Testim● Perform code reviews on automated tests produced by other team members● Provide insight towards tech department management, scrum agile practices, tech culture

Toronto, Ontario, Ca

● Primarily responsible for the Quality of Kijiji● Led a team of 4 QA Engineers, 1 QA Automation Developer, and 1 QA Intern● Established new QA processes to work effectively with Developers, Product Managers, and Project Managers● Part of committee to revamp the release processes to allow faster and frequent deployments to production● Established release management processes, responsibilities, and communication protocols● Enforced development and delivery processes ● Tested Kijiji Desktop Website (End to End, Regression, Functional, Automation)● Tested Kijiji Mobile App and related services (User Acceptance)● Autos Vertical Development Team - focus on Automotive specific features, backend services, internal tools and Salesforce integration with backend systems● Previously on Platform (infrastructure) Development Team, and Mobile API Development Team● Identified root causes from Customer Support escalations● QA Automation efforts included contributor to automation infrastructure and automated test cases, & define the vision and roadmap of automated testing● Continuously updated automation framework and test cases with Java and Selenium WebDriver● Built up and maintain team test devices (iOS/Android) for Tech team testing usage● Collaborated with other QA teams from other companies in eBay Classified Group to help solve common QA related issues ● Supported career development with direct reports to raise their level responsibilities, efficiency, domain knowledge, leadership, and visibility within the tech organization● Help build tech company culture such as revamp intern hiring / on-boarding processes, and organizing office running club● Working knowledge of Scaling Agile, Working knowledge of Scrum Agile, Scrum Master● Working knowledge of Continuous Deployment Processes

Toronto, Ontario, Ca

● Functional Testing for Kijiji.ca● Define test scenarios and test plans● Coordinate communication, testing efforts, and collaborations between QA resources in Toronto, Ontario Canada, and San Jose, California, USA● Define new QA processes to improve accountability, visibility, and efficiency● Build effective working relationships between developers, QA, management, and site operations teams ● Work towards expanding technical knowledge to improve QA autonomy ● Drive team efforts for hot fixes and releases to production● Unofficial product owner for QA automation efforts● Working knowledge of scrum agile development process

Toronto, Ontario, Ca

● Self-Publishing team – Quality Assurance● Focus on manual and automated quality assurance of front-end and back-end components of self-publishing web platform● Construct and maintain automation test suites and infrastructure with selenium/python● Collaborate with developers, and product owner to design, develop, and test features● Develop test cases for feature testing, acceptance testing, back-end testing● Build working knowledge of other integrated systems to better enable QA to understand how totroubleshoot dependent systems utilized in testing, and develop realistic test data end to end● Present demo presentation of project to parties including executives, business, and customer support● Work with student coops to expand their knowledge of qa processes and testing strategies● Working knowledge of scrum agile development process

Redwood City, Ca, Us

● MDM Hub Server - Test Automation & Performance Team● Focus on executing functional regression test, acceptance test● Familiar with IBM Rational Functional Tester (GUI automation)● Working knowledge of scrum agile development process

Toronto, Ontario, Ca

● eReader Device team – Quality Assurance ● Develop and support manual test cases for functional verification testing of Kobo application on dedicated eReader devices● Provide insight and valuable suggestions to design team on improving user experience, aesthetics, functionality behaviour, edge case and error handling to the Kobo application● Direct and lead junior QA Analysts and coop students to complete their assigned tasks, and provide insight into QA processes● Present presentation and demos to management and executives on new functionality to the application to demonstrate new value added to the application● Involved and participant of the Kobo Touch project● Working knowledge of scrum agile development process

Armonk, New York, Ny, Us

● Develop and support automated testcases for functional verification testing of CDC● Train fellow QA team members in Ottawa, India, new hires and student interns with technical knowledge, database (DB2 and Oracle) working knowledge, internal procedures and processes to yield effective team members to contribute to the test cycle within a period of 2-3 weeks● Leverage working knowledge and experience of DB2 LUW and DB2 zSeries and CDC products supporting those database to assist CDC teams in the United States, India, Ireland, and Japan in setup, configuration, and usability● Produce test plans and test specifications for a variety of product features. Internally document best practices, background technical knowledge, and database specific knowledge for future references and training material● Lead and supervise a small number of lesser experience team members to complete testing on larger line items (features) for testing● Perform testing and provide recommendation on internal testing tools to identify functionality issues and usability enhancements● Knowledgeable with the software development lifecycle

Armonk, New York, Ny, Us

● DB2 testing using customer-like scenarios to test multiple features in concurrency● Administrator to team’s LDAP server using IBM Tivoli Directory Server 6.1● Conduct feasibility study to launch automated regression runs based on availability of machine resources using VMware images

Ca

● Develop test cases, written in Java and XML, for developing products to expand automated test coverage and include customer scenarios for testing● Test and verify customer issue patches on test products under tight deadlines to minimize downtime on customer production systems● Perform and analyze functionality, performance, longevity, and stress testing to identify new and regression issues● Author test plans for product release to verify all vital functionality and test specifications for manual, semi-automated, and automated test cases

Toronto, Ontario, Ca

● Maintain a steady and calm working environment under stressful and busy work conditions ensuring repeated business● Work in a team environment to maximize overall efficiency and throughput to accommodate high-volumes of customer requests● Customize patient’s requests to accommodate their needs