I worked as a customer-facing project manager in the telecommunications industry for 8 years overseeing service delivery and service upgrades to over 5,000 customer locations nationwide for municipalities and mid to large enterprise customers. I served over 40 customers and consistently achieved high customer satisfaction scores (average rating 9.8/10).My recent achievement was during my tenure as a business manager when I received two cash awards ($3,000 total) for streamlining two processes using Robotic Process Automation (RPA) technology. I built and deployed software robots that completed manual and repetitive tasks on the computer, which gave my team members back 2-6 hours per week to use to complete other tasks. I enjoyed applying my software development knowledge to develop automation solutions that increased employee productivity and satisfaction.In my free time, I provide therapeutic massages to help alleviate pain and discomfort. I work primarily with people who have an orthopedic condition or injury. I also work with people who have postural imbalance as well as those who have muscle tension.Part of my success comes from my ability to build relationships with everyone I work with. I excel at working collaboratively with cross-functional teams to solve problems for the customer and achieve their goals. I also excel at working independently and managing multiple priorities.