• Turned around an ailing Automation team using agile methodologies to build a cohesive well-functioning software development and AI solutions team• Realized extremely satisfied customers, turning them into advocates (NPS score: 69)• Led the transformation from simple RPA to complex Intelligent Automation• Oversaw the move from on-prem computing to cloud-native solutions including real-time issue reporting• Personally wrote the Python libraries that constitute the base robot platform for all automations• Managed the doubling of automated business-task completion in less than a year• Continue to lead a multi-discipline team of software engineers, testers, data engineers, business analysts and technical product managers• Current automations are saving the company over $6M in annual labor costs and enabling $65M in accretive revenueTechnologies in use: Python, Snowflake, dbt, sql, Salesforce, Oracle, GSuite, REST APIs, C#.net, GitHub, Jira, Windows Server 2019, Linux (Ubuntu), UiPath, OpenAI

• Architected and built a SaaS application to manage club team alumni contact management, interfacing with an existing web registration system• Built an ETL tool for a corporate client to restructure NetSuite report data into a proprietary dashboard formatTechnologies used: Python, Django, Pandas, Numpy, Javascript, MySql, REST APIs, AWS, Docker, HTML5, CSS, Netsuite

• Built a standardized business data model, integrating marketing, CRM, finance, and delivery systems using an IPaaS system (Boomi)• Drove the implementation of Business Intelligence and analytics practices using Domo, shifting the company to data-based decision-making• Instigated the first-ever Client Experience program at the company, achieving an NPS score of 72• Created and chaired a new enterprise governance committee bringing efficiency and control to the enterprise systems ecosystem• Led the separation of systems and processes from parent company, negotiating new vendor contracts after corporate divestiture• As the Data Privacy Officer, ensured that the company was in compliance with GDPR, CCPA, PCI and other data privacy regulations• Created a brand-new operation in the UK, supporting new growth after buying-out a struggling partnerTechnologies Used: Salesforce, Netsuite, Marketo, Boomi, Domo, Box, Cvent, ThoughtIndustries, Adobe Connect, OneLogin, Slack, Widen, O365, Wrike, Java, AWS, Jira, Git, Bitbucket, Bamboo, Confluence, Test Rails, SolarWinds, Cybersource, Stripe, Chargent• Drove the selection and adoption of a new cloud-based digital delivery SaaS platform that led to double-digit growth in the digital business

• Built an amazing software development team and championed Agile practices increasing velocity and on-time delivery by 200%• Created a SaaS based cloud technology platform that increased the company valuation many multiples.• Envisioned and drove the creation of a centralized, highly customized cloud-based workflow system that become the heart of the company’s business intelligence and ERP system• Integrated 8 worldwide offices with private cloud technologies and the newly created ERP system, maximizing scalability and supporting the company’s double-digit growth trajectory• Integrated CRM, workflow, and accounting systems into an effectual ERP system that unified the company with real-time data• Implemented data analytics with PowerBI• Expanded the use and efficacy of Machine Learning (Translation automation) to maximize linguistic asset reuse and minimize translation costs• Led the creation and adoption of the MultiLing Way: 14 guiding principles for business success• Managed the adoption of ISO standards securing ISO 9001 certificationTechnologies Used: Salesforce, Microsoft Dynamics, Great Plains, Netsuite, Savanta, PowerBI, O365, C#, ASP.NET Core, Microsoft MVC, Team Foundation Server, MSSQL, Azure, NewRelic, Dell Kace, Microsoft Lync, Nutanix, Fractional MPLS, Machine Learning, Machine Translation, Trados

• Executed a strategic plan that returned the company to profitability by divesting a struggling European division, aggressively renegotiating supplier contracts, and rolling out new automation technology.• Identified and drove new leveraging technology that increased gross margin for key accounts by 10% through increasing the amount of reuse that was possible from stored language materials• Expanded the use of machine translation, reducing supplier costs on key accounts by 25-50%• Reworked the software development lifecycle processes making it more robust and compliant with ISO and FDA standards• Oversaw the separation of IT systems and corporate data in the divestiture of the European Division• Assist Sales Director with key clients by performing pre-sales analysis and on-site consultations• Regularly involved in large-scale client RFP responses, including pricing, technical, and timing estimates• Drove workflow technology enhancements that increased project throughput by 20% by eliminating redundant data movement in the system• Achieved ISO 9001 and EN15038 Certifications

• Redesigned a struggling Technology Department that had a 40% on-time delivery record and high turnover to one with a 95% on-time delivery record and no turnover• Managed the technical recovery of a flood disaster that left 5 feet of standing water in corporate headquarter workspace with no loss of data, clients, or client deliveries• Consolidated culturally and geographically diverse U.S. and European teams from two different companies into one integrated global team during corporate merger• Assisted in building and strengthening relationships with Fortune 100 clients; meeting with key contacts in Europe, North America, and Asia• Devised and put in place an IT systems dashboard, which was later hailed as industry best-in-classTechnologies used: SugarCRM, Mas90, OTIS, Trados, Language Weaver, Idiom Worldserver, C#, VB.net, ASP.net, .net framework, Perl, Machine Learning

• Drove the creation and localization of technical user and service information for multiple HP business units across different HP sites in over 20 languages, managing resources, schedules and multi-million dollar budgets• Streamlined the process for online reviews of Information Product content, reducing the cycle time by 30% for an internationally diverse team• Helped drive best-value outsourcing decisions by helping to write Request for Estimate/Proposal documents and evaluating vendors using a quality/responsiveness/cost scorecard methodology• Selected best valued third-party vendors and managed these resources for all aspects of Information Product creation and localization projects

• Wrote the build provisioning and continuous integration framework increasing release capacity by 20%• Managed the framework and standards for software build automation and product assembly• Created the development metric reporting framework and dashboard using LAMP technologies.• Managed revision of localization workflow, teaming with product developers and business partner engineers, reducing schedule by 15%, and allowing for company’s first simultaneous release of product in seven languages• Performed on-site evaluations of Asian and European localization vendors and developed a Qualified Vendor List for procurement utilization• Managed relationship with software republishing partner in Japan• Wrote the installation programs for all commercial data management products in C, C++, and InstallShield.Technologies used: Linux, Apache, MySql, PHP, C, C++, Perl, Visual Source Safe, Bash scripting, Batch programming, InstallShield

• Internationalized spreadsheet and word processing programs written in C and C++ in preparation for localizing them.• Directed Asian vendor partner translation and engineering efforts, standardizing process for translation vendor selection• Developed procurement plans, RFQs and vendor evaluation criteria for all localization projects• Designed web-based tool to streamline resolution of vendor project issues and successfully managed vendor relationships• Managed design and implementation of an automated resource localization system that increased translation accuracy by 25%• Designed and helped write processing tools for localization• Managed implementation of online vendor issue database system and automated localization system• Identified and implemented project quality standards in partnership with Quality Control team• Proactively investigated and identified potential project risks and formulated risk mitigation plans• Managed release of: WordPerfect Suite 8 Japanese, WordPerfect Suite 8 Chinese Simplified, WordPerfect Suite 8 Chinese Traditional

Led a team of 7 account managers in expanding an account base of corporate IT clients and increasing sales within that base

Managed an account base of value-added resellers consistently growing that base and increasing sales

• Reorganized and managed Tahoe operations enabling profit in its second year• Expanded tour offering in San Francisco operations and grew profitability in a tough market• Negotiated contracts with local operators and vendors for Tahoe and San Francisco operations• Implemented a new operations manual that increased customer care quality and tightened up cash and auditing procedures• Managed a staff of fourteen tour and office professionals• Interpreted between Japanese and English for Japanese speaking staff• Managed legal and regulatory issues with corporate counsel and state and federal agencies