Nelson Novais Email & Phone Number

Shelton, Connecticut

•Executed Project Life Cycle management including business case development by using formal CMMI project and testing methodologies.•Analyzed business requirements and developed Vision Documents and Functional Specifications. •Provided subject matter expertise to internal business units. •Partnered with external consultants and internal technical suppliers to ensure enhancements and new development work was delivered on time, on budget and with good quality to internal customers. Proactively supported technical supplier to improve process quality, reduce and resolve open tickets, and improve overall cycle time. •Provided business process knowledge transfer to the development support team. •Assisted supplier and application tower leads in meeting the defined business Service Level Agreements.•Ensured activities and milestones were integrated into project plans. •Managed assigned activities as required, meeting with business partners regularly for update, input, change management, signoffs and issue resolution.•Performed root cause analysis on variances and implemented break/fix resolutions.

•Single Order Management resource for the Sales and Distribution team that supported five Hubbell platform businesses with multiple divisions.•Supported several implementations of an SAP ERP solution across several divisions within the five business platforms.•Provided continuous guidance for business process improvements to all five IT platform leads. •Coordinated new SAP requests from a single platform across all platforms to achieve a cohesive global solution that followed SAP best business practices.•Configured 4.6C SD environment that included objects such as order types, item categories, pricing procedures, condition types, Sales BOMs, copy control, and output determination.•Prepared functional specifications and developed test scripts to support implementation of new SAP enhancements.•Provided subject matter expertise to development team to ensure enhancements were successfully implemented in a timely manner. •Executed successful configuration that supported development requests of forms, interfaces, reports, enhancements, and conversions.•Provided trouble shooting assistance to the EDI team on inbound and outbound Idocs for Sales Orders, Invoices and Output Acknowledgements.•SD functional lead for a global GuiXT implementation project to establish a common order management screen design.

•IT Team Lead for the Customer Master, Order Management, Program Administration and Warehouse/Transportation teams on the integration of two separate SAP affiliate environments. Developed gap analysis documents, validated master data elements, evaluated business processes between both environments, resolved daily integration issues and coordinated with fellow project team leads to meet project deliverables.•Worked as part of the Sales and Distribution team that was accountable for production support requests and/or special projects. •Provided leadership for continuous business process improvements.•Configured 4.6C SD environment to meet SAP best business practices.•Determined application system requirements, prepared specifications, developed tests and implemented cost effective application solutions for internal clients. •Implemented successful configuration that supported development requests of forms, interfaces, reports, enhancements, and conversions.•Coordinated all integration efforts on special projects with other functional areas such as Finance, Supply Chain, Manufacturing, Business Warehouse and Development.•Designed functional requirements for the development of workflow for Idoc error processing on inbound EDI sales orders.•Designed and implemented functionality that supported the interfacing of data between R/3, BW and Siebel Sales Force Automation. Monitored extracts of data on monthly basis for both systems.•Oversaw and monitored the daily/monthly activities of the Ceridian HR/Payroll application. Served as in-house IT liaison by partnering with cross-functional resources to resolve daily production problems and implement upgrades.

SAP Order Management and Billing (OM&B) Process Team Lead•Process Leader for a team designing an end state business process that will integrate the Postage by Phone (PbP) application with the SAP Enterprise platform.•Reviewed the end-to-end OM&B design to understand team's objective.•Created a team mission statement.•Identified both the integration points with other OM&B processes and PbP processes that were exclusive to the PbP Integration team.•Planned and formalized team member work plans.•Interacted with other Process Team Leads and Project Leads to maintain a cohesive project plan and meet milestones.•Interacted with team members on a one to one basis concerning any issues or gaps that were uncovered during the process implementation.•Created meeting agendas and material.•Facilitated team meetings to review deliverables, issues, action items, and announcements.•Met and reviewed with Business Process Owners the desired future design to obtain approval.SAP Customer Master Subject Matter Expert•Implementation of a global business CRM platform.•Core team member of the US and Canadian Customer Master Team.•Created As-Is and To-Be models as framework for PB Canada Customer Master implementation.•Creation of Application Development Requests and subsequent Functional Specification documents that fulfilled design requirements for conversions, interfaces, enhancements and reporting.•Configuration of Customer Master Module.•Developed Scenario testing and Systems Integration testing scripts.•User Training and Post implementation support for Canada Go-Live.•Functional Customer Team representative for future SAP releases including Supplies, Order-To-Cash and TSYS integration.•Remedy Helpdesk liaison for Production support issues.•Created and implemented Production Support enhancements for ongoing business user requirements.

•ASAP implementation of pharmaceutical business R/3 platform.•Core team member of a Sales and Distribution Module.•Supervision of project deliverables for 2 part time team members. •Conducted pre-blueprinting business interview meetings, workshops and playback sessions.•Creation of Business Flow Diagrams and Customer Input Templates.•Created As-Is and To-Be models as framework for implementation•Configured customer master, order processing, credits, pricing, and material master•Team expert for the business process flow and documentation software.•Creation of voluminous Business Process Procedures.•Developed Unit Testing and Integration Testing test scripts.•Prepared training materials and instructed end user community within formalized courses prior to Go Live.•Provided technical support to a department of 20 end users post Go Live.Customer/Vendor Master Coordinator•Accountable for the maintenance of all SAP Customer and Vendor masters in SAP. •Perform Class of Trade and Customer mergers. •Activate new DEA certified master records.•Create customer account group records for Carriers, Customer Service Reps, Sales Territories, and Brokers. •Review new account paperwork received from Sales for data entry to ensure that data is accurate and complete with authorized signatures.

Mba, Emerging Leadership

Bs, Marketing