Nelson Rivera Email & Phone Number

Austin, Texas Metropolitan Area

Remote Work - Company Based In Cosa Mesa, Ca

• Manage multiple projects between $500k - $1.5 million• Manage & supervise a team across multiple internal departments and with outside vendors• Plan, schedule, coordinate, and troubleshoot project activities and issues according to deadlines• Facilitate client progress meetings as primary point of contact for client experience and overall satisfaction

Greater Salt Lake City Area

• Manage multiple projects between $500k - $1.5 million• Manage & supervise a team across multiple internal departments and with outside vendors• Plan, schedule, coordinate, and troubleshoot project activities and issues according to deadlines• Facilitate client progress meetings as primary point of contact for client experience and overall satisfaction

Greater Salt Lake City Area

• Strengthen key customer relationships and portfolios through strong interpersonal skills and rapport • Identifying client needs by resolving issues, and improving their client experience• Provide feedback and recommendations to increase client ROI, & improve customer satisfaction, loyalty, retention, and maintain company revenue • Project enthusiasm, morale in a team-oriented environment• Manage time effectively and devise and achieve work goals independently• Establish and maintain communication and rapport with providers and/or clients to encourage a long-term working relationship• Manage time effectively and devise and achieve work goals independently• Ability to integrate individual efforts to team objectives and processes

Austin, Texas Area

• Assist manager in efforts to reach profit, performance, and customer service goals• Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers• Working knowledge of credit union or banking teller operations, products, and services to better employee and client experiences • High level of attention to detail and outside-the-box problem solving abilities• Ability to manage client conflict, communicate effectively, to directly resolve client issues

Austin, Texas Area

Maximized relationships with member base to ensure quality service is provided and any complaints or issues were resolved in a timely fashion. Designed and implemented evaluation instruments for tenured and newly hired employees. Administered consistent coaching and feedback to employees on all aspects of branch operations. Sustained proper staffing, ensuring all open positions were actively being filled with well-qualified candidates. Supervised HR issues such as written human resources documentation, approving time cards, leave requests, developing staffing schedules, and tracking attendance issues.

5029 Kyle Centre Dr, Kyle, Tx 78640

Opened and serviced accounts for new and existing members. Guided members through various products and tools United Heritage offered to help them achieve their financial goals. Investigated and answered member questions and concerns regarding accounts including drafts, balancing and reconciling, ordering checks, ACH deposits or withdrawals, stop payments, researching and identifying fraudulent activity, issuing ATM and debit cards, and wiring of funds both national and international

Austin, Texas Area

• Majority of the time spent using independent judgment in making customer and employee related decisions, and effectively recommending decisions about product and department related strategies• Manage individual partner productivity and keep teams motivated to deliver an exceptional customer experience• Build relationships with customers and build customer service rapport• Promote corporate and store events through powerful planning, merchandising and taking advantage of in-store traffic