Nelson Rodriguez Email & Phone Number

Burbank, Ca, Us

▪ Partnered with Systems Architects, Project Managers, Developers, Information Security and Management to providetimely execution and support for business systems, planning, implementation and increased system uptimes.▪ Architecting new IT solutions across multiple locations, environments, and business units while integrating Microsoft365/Azure, AWS, VMware, and many other technologies while lowering overhead cost.▪ Audit existing IT Production systems and workflows to propose change/redesign as needed across IT infrastructure.▪ Diagnosed and remedied critical server-related problems and failures promptly and effectively.▪ Evaluated impact of new requirements to existing systems and security policies.▪ Bridged knowledge gaps between IT systems and operational workflows across Aspera/Signiant (Ingest/Egress),Ateme/Elemental/Baton (Content Processing & QC) and Quantum Stornext (HSM and multiple clusters).▪ Creating and bridging workflows between IT and Operations to increase efficiencies.▪ Coordinating and executing complex projects across engineering, security and operations.▪ Assisted in design, development, documentation, analysis, creation, testing and modification of computer systems andprograms to drive performance and reliability from software and infrastructure at a massive scale.▪ Maintain and upkeep company’s storage platforms (Isilon Nodes, i6k Library Tape and Quantum Stornext 5)▪ Identify and resolve issues pertaining to network configuration, web hosting and domain registration (DNS)▪ Patched servers with latest security patches in correspondence to all updated MPAA and SOX audits.▪ Maintain our VM infrastructure with current LUN configurations, HP Chassis, and updates.▪ Understanding of Fiber Infrastructure and Brocade Fiber Channel Switches.▪ Manage, maintain and upgrade Vubiquity’s CoreSite Data Centers. (Los Angeles and Chicago)

▪ Reengineered company’s systems setup, establishing automated server generation routines, optimizing systemperformance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.▪ Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issueresolution by providing excellent service to internal and external customers.▪ Trained employees across multiple departments on network operations including log-in procedures, networkmanagement software, permissions, printing issues, security and use of software.▪ Assisted in system security, backup and recovery, documentation, server administration and repair, mixed-platformenvironments, technical infrastructure (LAN/WAN/VPN/NOC) programming and scripting, workstation installation.▪ Designed and implemented Vubiquity’s Core Site Data Center migration. (August 2016 – December 2016)

▪ Provided Tier 1 & Tier 2 company wide support across Corporate and Production workflows & systems acrossWindows, Linux, and Mac.▪ Supported IT end-user support and workflows encompassing the following systems: Office 365, ServiceNow, AtlassianSuite (Jira, Confluence, Stash, and Service Desk), Jenkins, Meraki MDM, Adobe Creative Cloud, and more.▪ Managed digital assets from content providers throughout the lifecycle from delivery to “live”.▪ Demonstrated ability to diagnose and fix problems of operating systems.▪ Supported Windows, Mac, system upgrades, inventory tracking, productivity software, system recovery,LAN/WAN/WiFi/ Wireless/VPN, hardware, drives, server setup, network connectivity and new user training▪ Moved a company of 300 employees to a new building.

▪ Ensured maximum possible service availability and performance.▪ Initiated calls with Engineers, Infrastructure, IT and Network Engineers on issues that needed immediate attention.▪ Supported network and system administration, particularly regarding Linear and VOD architecture and platforms.▪ Fault handling and escalation (identifying and responding to outages on BSHE systems and networks, liaising with 3rdparty suppliers, handling escalation through resolution)▪ Tasked with AVA TVE – “Any View Authentication – TeleVision Everywhere” troubleshooting and configuration.▪ Support and monitor the Linear Feeds using Cisco DVA.▪ Orchestrate conference call with our Engineers, Infrastructure, IT and Network Engineers to reduce the out time in anygiven issue coming from our Burbank Super Head-end. (BSHE)

Bachelor Of Science (Bs), Cyber Security

Associate Of Science (A.S.), Computer Systems Networking And Telecommunications