Nelson Rodriguez Email & Phone Number

Burbank, CA, US

• Partnered with Systems Architects, Project Managers, Developers, Information Security and Management to providetimely execution and support for business systems, planning, implementation and increased system uptimes.
• Architecting new IT solutions across multiple locations, environments, and business units while integrating Microsoft365/Azure, AWS, VMware, and many other technologies while lowering overhead cost.
• Audit existing IT Production systems and workflows to propose change/redesign as needed across IT infrastructure.
• Diagnosed and remedied critical server-related problems and failures promptly and effectively.
• Evaluated impact of new requirements to existing systems and security policies.
• Bridged knowledge gaps between IT systems and operational workflows across Aspera/Signiant (Ingest/Egress),Ateme/Elemental/Baton (Content Processing & QC) and Quantum Stornext (HSM and multiple clusters).

• Reengineered company’s systems setup, establishing automated server generation routines, optimizing systemperformance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issueresolution by providing excellent service to internal and external customers.
• Trained employees across multiple departments on network operations including log-in procedures, networkmanagement software, permissions, printing issues, security and use of software.
• Assisted in system security, backup and recovery, documentation, server administration and repair, mixed-platformenvironments, technical infrastructure (LAN/WAN/VPN/NOC) programming and scripting, workstation.
• Designed and implemented Vubiquity’s Core Site Data Center migration. (August 2016 – December 2016)

• Provided Tier 1 & Tier 2 company wide support across Corporate and Production workflows & systems acrossWindows, Linux, and Mac.
• Supported IT end-user support and workflows encompassing the following systems: Office 365, ServiceNow, AtlassianSuite (Jira, Confluence, Stash, and Service Desk), Jenkins, Meraki MDM, Adobe Creative Cloud, and more.
• Managed digital assets from content providers throughout the lifecycle from delivery to “live”.
• Demonstrated ability to diagnose and fix problems of operating systems.
• Supported Windows, Mac, system upgrades, inventory tracking, productivity software, system recovery,LAN/WAN/WiFi/ Wireless/VPN, hardware, drives, server setup, network connectivity and new user training
• Moved a company of 300 employees to a new building.

• Ensured maximum possible service availability and performance.
• Initiated calls with Engineers, Infrastructure, IT and Network Engineers on issues that needed immediate attention.
• Supported network and system administration, particularly regarding Linear and VOD architecture and platforms.
• Fault handling and escalation (identifying and responding to outages on BSHE systems and networks, liaising with 3rdparty suppliers, handling escalation through resolution)
• Tasked with AVA TVE – “Any View Authentication – TeleVision Everywhere” troubleshooting and configuration.
• Support and monitor the Linear Feeds using Cisco DVA.

Bachelor Of Science (Bs), Cyber Security

Associate Of Science (A.S.), Computer Systems Networking And Telecommunications