Samuel Nelson Email & Phone Number

Madison, Wisconsin, United States

Deliver high-quality customer service through effective inbound and outbound communication, addressing complex inquiries with precision.Utilize EPIC software to support a range of needs for patients, providers, and submitters, ensuring accurate and efficient service delivery.Demonstrate strong problem-solving and interpersonal skills, consistently achieving high customer satisfaction metrics.

Madison, Wisconsin, United States

Oversaw a $1M+ annual dining budget, effectively managing costs while upholding quality standards in food and service.Spearheaded process improvements to adapt operations based on census changes, enhancing both efficiency and resident satisfaction.Directed and implemented various dining program projects aimed at elevating the dining experience for residents.Collaborated closely with clients to tailor dining options and services, ensuring compliance with state regulations for senior living facilities.Built and led a strong team, focusing on high standards in food safety and customer care as a Certified Food Safety Manager.

Led the guest experience team across Madison locations, focusing on employee engagement and guest interaction.Established and refined standard operating procedures, leveraging tools like Adobe Acrobat and MS Office for clear documentation.Fostered a culture of service excellence, ensuring that both internal and external guests received outstanding support.

Collaborated cross-functionally with Culinary, Guest Experience, and Events teams to drive operational projects.Organized and executed a time study project, providing valuable insights that informed kitchen forecasting and scheduling.Supported the kitchen team by optimizing processes and workflows, enhancing overall kitchen efficiency.

Madison, Wisconsin, United States

Rebuilt and led the front desk team, including recruiting, training, and coaching staff to deliver exceptional guest service.Developed and streamlined front desk workflows to improve efficiency in guest check-ins, check-outs, and general inquiries.Monitored guest interactions, proactively resolving issues to uphold high standards in guest satisfaction and experience.Conducted regular team meetings to review performance, fostering a collaborative and continuous improvement environment.

Supervised daily production operations, ensuring that all processes met quality and safety standards.Provided training and performance feedback to production staff, optimizing productivity and operational efficiency.Assisted with cost control, helping to manage expenses while maintaining high production standards.

Managed the receipt and organization of raw materials, minimizing waste and maintaining an efficient inventory system.Played a key role in preparing and packaging materials for shipment, ensuring product quality and timely deliveries.

University Of Wisconsin - Whitewater

Oversaw operations for multiple food outlets, maintaining brand standards for Einstein Bagels and Freshens.Managed food and labor costs through careful planning, successfully achieving budget targets.Trained and supervised staff, ensuring smooth daily operations and high service standards for university dining services.

Whitewater, Wisconsin

Supervised front-of-house staff, ensuring prompt and accurate service to enhance guest satisfaction.Managed drink preparation and guest interactions, consistently creating a welcoming dining environment.Resolved service issues efficiently, maintaining a positive and enjoyable experience for all guests.

Greater Milwaukee Area

Prepared night audit reports using Opera and Aloha, ensuring accurate financial balancing and reporting.Monitored hotel operations during night shifts, assisting guests and resolving issues as they arose.Handled guest check-ins and check-outs, maintaining high service standards throughout each guest's stay.

Fort Atkinson, Wi

Operated and closed cash registers, managed bakery and kitchen prep, and restocked products to ensure availability.Demonstrated adaptability in a fast-paced environment, providing reliable customer service and maintaining store operations.

Jefferson, Wi

Managed bar operations and handled concessions, including preparing food and drinks to order.Welcomed customers and ensured a pleasant experience by providing attentive and efficient service.

Whitewater, Wi

Conducted market research to inform client strategies, providing data-driven insights and recommendations.Assisted clients with marketing decisions, applying knowledge in branding and customer engagement.

Welcomed visitors, managed check-ins, and handled basic desk tasks to support smooth front desk operations.

Managed opening and closing duties across produce, bakery, deli, and front-end departments.Ordered and stocked produce, ensuring freshness and availability for customers.

Master Of Science - Ms, Finance And Financial Management Services

Bachelor'S Degree, International Marketing

Activities and Societies: Phi Chi Epsilon, Pi Sigma Epsilon

Bachelor'S Degree, French Studies

Studied abroad during the Spring 2015 semester.

Bachelor'S Degree, International Business And Marketing, 3.24 Gpa

Activities and Societies: Thomson Hall Government, Residential Hall Association, UDirect, National Society for Leadership and Sucess

High School Diploma, Business Orientated

Activities and Societies: National Honor Society, Yearbook, Forensics, Track and Field, DECA