With over 15 years of experience in hospitality management and customer relations, I am passionate about creating exceptional guest experiences and driving operational excellence. My career spans various leadership roles where I have honed my skills in team development, process improvement, and customer satisfaction within high-energy environments.In my current role as a Customer Relations Specialist at Exact Sciences, I leverage my customer service expertise to deliver top-tier support, ensuring that every interaction is seamless and impactful. Previously, as the Director of Dining Services at Morrison Living, I managed a $1M+ budget, optimized processes to adapt to changing demands, and ensured compliance with state regulations—all while maintaining high standards in food safety as a Certified Food Safety Manager.I hold a Bachelor of Business Administration from the University of Wisconsin – Whitewater, where I double-majored in International Business and Marketing and minored in French. Additionally, I completed a Certificate in French Language Studies at the Université de Pau et des Pays de L'Adour in France. My academic background in business and language complements my professional expertise, providing me with a broad perspective on both domestic and international customer service standards.Core Competencies:~Customer Service & Guest Relations~Dining Program Management & Food Safety Compliance~Process Improvement & Operational Efficiency~Team Development & Leadership~Budgeting & Strategic PlanningI am always open to connecting with like-minded professionals in hospitality and customer service. Please feel free to reach out if you’re interested in discussing industry insights, best practices, or potential collaborations.