· Solely responsible for the entire onboarding process of clients· Ensuring adherence to underwriting standards and good practice to minimize risk and maximize efficiency· Review of merchant documentation in line with company and bank policies · Coordinating relevant teams to ensure smooth onboarding process and priorities· Compilation and analysis of client financial statements and settlements into the database

In Underwriting & Compliance, I analyze and interact with merchant accounts, reviewing business models based on Visa & Mastercard rules, ensuring proper compliance through KYC/AML/EDD policies.

A role dedicated to assisting customers with online purchases through our third party payment form solution for online banking, as well as assisting with any technical related problems they might have with their purchases, which includes in-depth troubleshooting and testing of said issue, going step by step until a solution is found. Inquiries handled via Phone Calls, Live Chats and Emails as well as homebrew company software.- Investigation of declined transactions, analysis and independent decision-making on whether to process said transaction, based on information from proprietary software and cross-info comparisons.- Cross-referencing information to determine validity of purchases- Fraud analysis- Determining fraudulent transactions based on information on file and what the complainant presents- In depth analysis of payment information, IP addresses, volume and frequency of transactions, and determining legitimacy of information used for the purchases, to analyze whether a transaction is fraudulent or valid.- Calls with bank representatives to determine legitimacy of transactions based on chargebacks issued by customers.- Occasional organizing of data compiling projects for a neighbouring Merchant Support team- Completing fraud notifications sent by banks, to prevent chargeback hits on the company

A customer service job with tasks and duties delegated to the Body Shop Campaign, comprising of hundreds of cosmetic products, requiring in depth knowledge of ingredients, categories of products and their uses, as well as assisting customers with their purchases, instructing them which would best suit them, and resolving any issues they might have, product based or otherwise, answering inquires about the Brand. Filling out Reaction paper forms from customers who have had an adverse reaction to a product, for feedback's worth. Communicating with stores around the world and their special offers if a customer was ever inclined to know.Covering support channels via Phone calls , Live Chats and Emails.I have been Upskilled after some time, to cover The Body Shop at Home as support for Consultants, whilst also receiving regular inquiries via the main line, thus covering both projects simultaneously.The At Home part consisted of clients who would independently sell TBS products, ordering in bulk.Assisted consultants with payout inquiries, shipping of their products, special offers, calculating bonuses they were to receive, event bookings and similar.Covering support channels via Phone calls , Live Chats and Emails.

Building, testing & montage of large-sized highway route LED displays for Serbia's infrastructure system.I was tasked and instructed with building said displays from the smallest diode assembly which the display comprises of, to the motherboards and panels, and was tasked with testing my creations in real time, so that they meet the standards of our client.