Nemanja Tanaskovic Email & Phone Number

Belgrade, Serbia

R&D of streamlined and scalable online proctoring and examination solutions• Gathered and analyzed business requirements and authored comprehensive documents, product mind maps, flow diagrams, user stories and user guides.• Managed and prioritized the product backlog and other Scrum artifacts, facilitated sprint planning, review, and retrospective meetings.• Guided the team capacity planning efforts and task estimations.• Conducted workshops with key stakeholders to refine product features and workflows.• Collaborated closely with UI/UX design team on wireframing and improving prototypes.• Delivered product demos to key stakeholders and C-level management.• Performed manual QA testing and bug reporting.

Novi Sad, Vojvodina, Serbia

End-to-end professional IT services - Web ERP systems and complex applications• Led development for multiple projects with a team of 10+, including designers, developers, and QA testers.• Facilitated client and team communications, managing change requests and project documentation.• Authored detailed project requirements, user stories, and user guides; aligned UI/UX with objectives through team collaboration.• Managed the product backlog and Scrum artifacts to prioritize project tasks effectively.• Conducted market and competitor research to support strategic client decisions and integrations.• Established demo environments and mock content for client presentations.• Performed manual QA and managed CMS environments in WordPress across various apps and websites.

Belgrade, Serbia

Blockchain Software and Product Development• Engaged in end-to-end SDLC, defining MVP and scope management• Responsible for planning and managing Agile Scrum artifacts• Facilitating software sizing and estimation based on project scope• Producing and maintaining project roadmaps, RAID and Change logs, Release notes• Detecting and mitigating project roadblocks and technical debt• Accountable for internal and external stakeholder management• Participating in PMO development

Belgrade, Serbia

PMO & QMS Sector - Insurance Software Development (SEE)• Planning, monitoring and controlling software development projects in an Agile environment. • Leading internal migration and integration projects • Coordinating internal and external stakeholders • Risk assessment and mitigation • Regular project reporting and KPI tracking

Belgrade, Serbia

Managed Services Onboarding - Banking (NAMER)• Leading the regional Managed Services Onboarding team for NAMER projects in the North East region. • Direct reporting to Regional Manager and close work with Executive Director.• Monitoring KPIs and managing team performance, ensuring set goals and project timelines are achieved. • Handling escalations and risk mitigation. • Mentoring team members throughout the project lifecycle, training new hires.• Close work with PMO team on process improvement and documentation.

Belgrade, Serbia

Managed Services Onboarding - Banking (NAMER)• In charge of onboarding and software migration projects for CFI clients in the Financial LOB.• Coordinating internal stakeholders, Technical Consultant and Lifecycle Support teams.• Close cooperation with Development, QE, QA and Lifecycle Support teams.• Direct communication with clients, serving as a main point of contact for delivering contracted services, as well as providing daily updates, project schedules and coordinating deployments.• Arranging Pilot/Rollout/Monitoring timeline for customers and following full Transition Process in accordance to PMI Project cycle.• Producing and maintaining required project documentation.• Managing timeline, calculating risks and mitigation.

Belgrade, Serbia

MS Ops, Smart Services Delivery - Retail, Sainsbury's HD (UK)• Organizing and assigning RMM Level 2 support team workload• Software migration project deployment lead• Handling customer escalations and coordinating incidents with corresponding teams• Providing technical leadership and assistance to NCR product development teams• Responsible for technical maintenance of software applications and their associated components within the team• Reponsible for an escalation lifecycle, striving for processes improvement and driving it to successful resolution• Training new hires

Belgrade, Serbia

Managed Services Operations - Retail, Sainsbury's HD (UK)• Providing deep technical analysis of client cases and field inquiries in a timely and effective manner• Providing sound analysis of root causes for integrated software technologies and client solutions, hardware devices, as well as network infrastructure• Managing, analyzing and prioritizing issue queues and communicating consolidated list of escalations and their root cause to assigned client(s) as part of routine work• Advocate for providing satisfaction to NCR clients by maintaining a proactive approach with clients• Contributing to technical strategy discussions

Belgrade, Serbia

Managed Services Operations - Retail, Sainsbury's HD (UK)• First line customer support• Gathering incident information and recording data• Basic troubleshooting• Support the activities of the Customer Engineers

Bachelor'S Degree, Project Management

http://pmc.edu.rs/

First Professional Degree, Economics

Java Programming