Nemesio Salgado Email & Phone Number

Orlando, Florida, United States

-Perform incident triage and maintain ownership until resolved or escalated for further research.-Build ongoing relationships with customers.-Answer incoming support inquiries via various channels (Chat, phone, email, etc.)-Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.-Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met.

Orlando, Florida, United States

Check-in with Park duty managers, Park entry Cast, Dine locations, Point of Sale locations (POS), Guest Relations, and Merchandise locationsCheck-in with Food and Beverage (F&B) locations during peak lunch rush to monitor for any issues and help troubleshoot where neededKeep an eye out for issues such as longer than normal transaction times, persistent error messages on apps being used by CastProvide incident support for in-Park issuesDuring major incidents, provide boots on the ground support as needed to assist with triage and impact statements

Orlando, Florida, United States

-Technology Optimization: Skillfully leverage cutting-edge FedEx technology suite, including advanced telematics and automated route planning systems, to orchestrate seamless and expedient deliveries.-Digital Data Prowess: Demonstrate impeccable acumen in precision data management, meticulously recording intricate delivery details with utmost fidelity, reflecting a penchant for accuracy.-Technical Troubleshooting Mastery: Exhibit consummate expertise in swiftly diagnosing and resolving minor technical glitches within delivery equipment and sophisticated communication apparatuses, ensuring uninterrupted operations.-Security Vigilance: Exemplify unwavering adherence to stringent security protocols when handling confidential or high-value shipments, evincing an unwavering commitment to safeguarding sensitive data.-Articulate Customer Liaison: Employ eloquent communication mediums and sophisticated software to engage customers with erudition, imparting timely delivery updates while cultivating exceptional customer rapport.-Route Optimization Dexterity: Employ astute analytical prowess, harnessing state-of-the-art digital cartography and algorithmic analysis to chart meticulously optimized delivery routes, epitomizing strategic acumen.-Adaptive IT Maverick: Demonstrating unparalleled adaptability in navigating fluid delivery schedules and dynamically responsive IT-driven route recalibrations, deftly handling exigent circumstances with suave aplomb.-IT Governance Paragon: Manifest an unwavering commitment to upholding FedEx's formidable IT compliance standards, embodying an exemplar of meticulous data handling and technology governance.

Orlando, Florida, United States

-Responsible for canvassing different counties to offer solar consultations-Oversaw and conducted training on new hires- Set team sales goals for the month- Generates appointments for solar consultation- Excellent customer service- Direct sales of solar products-Assist homeowners in lowering their current power bill-Follow up with customers to ensure they received great customer service