Nerylee Johnson Email & Phone Number

Brisbane, Australia

•Work closely with the Regional General Manager (RGM) and Bankers to devise programs and initiatives to enhance customer’s experience.•Support RGM and Bankers to maintain community networks and sponsorship to promote awareness that supports both current and future customer needs.•Promotion and Management of all customer and Staff functions and events.•Take the lead in Managing Brand at a local level.•Monitor Customer advocacy and coordinate the development of action plans to achieve targets.•Assist and manage all recruitment and on boarding of new staff.•Coordinate training, develop and cultivate strong working relationships to deepen engagement and understanding of business needs with Business Partners and internal stakeholders.•Manage expenditure across the centre including coordination of all travel arrangements, leave applications and work flow management.•Manage premises, suppliers and site security• Lead and Champion Health, Safety and Wellbeing.• Proactively manage and monitor centre compliance requirements ensuring all checks and records are completed and in order.

Level11, 260 Queen St, Brisbane

•Facilitation of Business and Retail workshops across the greater Business Group including Commercial Banking; Business Banking; Retail Branch Network to ensure excellent transfer of learning.•Provide feedback and support to Business units on uptake of knowledge and skills of participants.•Assisting with material re-writes from facilitator run to self-paced training.•Build good interpersonal and collaborative relationships with Business partners and customers and all participants ensuring expectations are met.

Sydney, Australia

As the selected Master Facilitator, facilitate online Loan Origination training to a number of Business Banking segments. This was a major project involving all Business Banking Managers; Business Lending Managers and their Assistants; Credit Managers and Credit AnalystsDesign training environment, scenarios and training materialsAs Master Facilitator, train the trainersMentor peers nationally and providing feedback following facilitation observationsProvide feedback and ongoing support to Business units and on-the-ground support during “go live” periodsBuild rapport and trust with all participants

Brisbane, Australia

• Successfully lead a team of 18 through coaching and motivation.• Build excellent interpersonal and collaborative relationships with business partners• Identify skills gaps and training needs of individuals encompassing timely feedback. • Attend regular Manager conference’s and conduct presentations to senior Management.

Tamworth, Glen Innes,

• Successfully lead a team of 18 through coaching and motivation.• Build excellent interpersonal and collaborative relationships with business partners.• Identify skills gaps and training needs of individuals encompassing timely feedback. • Attend regular Manager conference’s and conduct presentations to senior Management.