Nerylee Johnson Email & Phone Number

Australia

Brisbane, Queensland, Australia

To be updated

Brisbane, Queensland, Australia

• Training and Assessing Certificate III in Financial Services, Certificate IV in Banking Services and Diploma of Financial Services across Queensland.
• Facilitating workshops both face to face and via Video link to students nationally.
• Provide feedback and support to students and Business units to ensure transfer of knowledge and skills of participants.
• Assisting with material re-writes across all subjects.
• Build good interpersonal and collaborative relationships with Business partners, students and customers and all participants ensuring expectations are met. Achievements
• Used initiative to create and modify standard

Brisbane, Queensland, Australia

• Work closely with the Regional General Manager (RGM) and Bankers to devise programs and initiatives to enhance customer’s experience.
• Support RGM and Bankers to maintain community networks and sponsorship to promote awareness that supports both current and future customer needs.
• Promotion and Management of all customer and Staff functions and events.
• Take the lead in Managing Brand at a local level.
• Monitor Customer advocacy and coordinate the development of action plans to achieve targets.
• Assist and manage all recruitment and on boarding of new staff.

Brisbane, Queensland, Australia

• Facilitation of Business and Retail workshops across the greater Business Group including Commercial Banking; Business Banking; Retail Branch Network to ensure excellent transfer of learning.
• Provide feedback and support to Business units on uptake of knowledge and skills of participants.
• Assisting with material re-writes from facilitator run to self-paced training.
• Build good interpersonal and collaborative relationships with Business partners and customers and all participants ensuring expectations are met.

Brisbane, Queensland, Australia

• As the selected Master Facilitator, facilitate online Loan Origination training to a number of Business Banking segments. This was a major project involving all Business Banking Managers; Business Lending Managers and.
• Design training environment, scenarios and training materials.
• As Master Facilitator, train the trainers.
• Project Manage the roll out of Computer Based training and implementation across Commercial Banking.
• Mentor peers nationally and providing feedback following facilitation observations.
• Provide feedback and ongoing support to Business units and on-the-ground support during “go live” periods.

Brisbane, Queensland, Australia

• Successfully lead a team of 18 through coaching and motivation.
• Build excellent interpersonal and collaborative relationships with business partners.
• Identify skills gaps and training needs of individuals encompassing timely feedback.
• Attend regular Manager conference’s and conduct presentations to senior Management.

Ballarat, Victoria, Australia

• Lead a team of 12 service staff in a Call Centre environment.
• Manage the workflow of service requests for Business Banking customers and Relationship Managers form regional Victoria, regional South Australia, regional Western Australia and Tasmania.
• Monitor call quality, implementing development plans and coaching.
• Ensure adequate staff available to meet service standards.

Tamworth, New South Wales, Australia, Glen Innes

• Be an active member of the Community and encourage staff to become involved in activities to raise the Bank’s image.
• Promote open communication channels between Business partners and staff.
• Coach and motivate to ensure both individual and team targets are achieved.
• Facilitating customer information seminars.

Various

Various roles in retail banking