Nerys Corfield Email & Phone Number

Elevate Contact Centre Excellence With blood, sweat and many tears managing contact centre services for the likes of Volkswagen; Sky; News UK and Centrica; with almost 100 audits conducted across all size, shape and type of Contact Centre operation and a wealth of experience collaborating with tech vendors and resellers I work as both a Consultant and Strategic Analyst.For Contact Centres:Comprehensive Assessment: Dive deep into current practices with a proven Discovery Framework that delivers actionable recommendations for achievable improvements.Transformation Support: Make the most out of contact centre technology ensure the features and functions are being used to maximise operational performance and customer experience.Realistic Roadmaps: Honest, commercially driven roadmaps that drive meaningful change and enhance your key performance indicators.Contact Centre Investments: Helping contact centres navigate the technical landscape available ensuring the right vendors are reviewed for the right reasons in the most effective way.For Tech Vendors and Partners: Leveraging a rich operational perspective Strategic support with storytelling, and functional positioning.A track record of managing contact centre services for some of the UK's biggest brands is backed by emotional intelligence, a strong commercial focus, extensive sales training, and a wealth of experience working with a diverse range of tech vendors.#ContactCentreExcellence #TechVendorPartnerships #CXTransformation #LinkedInPitch

Fareham, Hampshire, Gb

Contributing to the Onecom mission of becoming the foremost connoisseurs in Contact Centre Service. Working with their impressive roster of Enterprise Customers furthering their success.

Bournemouth, Dorset, Gb

Call on the expertise and experience of Channel Doctors We use experience and insights gleaned from different sectors and situations, but in a way that makes sense for you. We’ll listen and learn from both your people and customers and then tell you how it is – and how to make it better.

Munich, Bavaria, De

Reading, Berkshire, Gb

Princeton, New Jersey, Us

For more than 25 years Servion has been trusted by customer-centric brands for architecting, implementing and managing Contact Centres and Customer Experience (CX) solutions.Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximising their existing investments.

London, England, Gb

London, Gb

I have been part of the Council since July 2014 and was Chair for the three year term 2016 - 2019.“We are the DMA Contact Centre Council. Actively seeking to identify, reinforce, share and shape best practice”We work with the DMA to support political lobbying in areas that will directly impact marketing in contact centres (e.g. ICO's GDPR & PECR; Ofcom's persistent misuse policy). We produce best practice guides and valuable materials (the Vulnerable training materials produced by council members are now being used in contact centres in all vertical sectors).We work on initiatives to support the needs of DMA members and the council.We debate, attend events, run events, conduct research and go to the pub after every monthly meeting.If you would like to understand more about the work of the Contact Centre Council or the DMA please get in touch.

Nantgawr, Cardiff, Gb

Connect Assist supports third sector and other organisations that help people make positive life changes that last.The 24/7 contact centre provides information, advice, coaching, counselling, grants administration, social networking and website development from its contact centres in Cardiff.

Kanata, Ontario, Ca

Mitel offer flexible and highly intuitive contact centre solutions. Servicing almost 900 contact centres in the UK alone with over 76,000 agent licenses (yes really!) across all sectors Mitel will have the solution to support your contact centre with their feature rich suite of solutions (Unified multi-channel contact centre application, WFM, outbound dialler, IVR, Call Recording, UC & Mobility).Mitel is one of the fastest growing cloud providers globally, is the only brand across 5 Magic Quadrant Gartner reports for Business Communications, powers more than 2 billion connections a day and is a really great company to work with. If you would like to understand how Mitel might help you with any challenges you are facing in your contact centre get in touch and I’ll point you in the right direction to get the help you are looking for.

Ringwood, Hampshire, Gb

Contact centre outsourcing experts proudly employing over 1,800 employees across 14 contact centres in 6 countries.

Chicago, Illinois, Us

5 years at Broadsystem who sold to Callcredit Marketing Solutions (now Trans Union).4 years at Callcredit Marketing Solutions who sold the Bristol Contact Centre to Echo Managed Services.Managing these outsourced contact centre services for between 2 - 7 years; British Gas; SCA; National Apprenticeship Service; P&G; News UK; Brighthouse; Vodafone; Sky Talk; Skills Funding Agency (Train to Gain; Skills Pledge) + many more

Richmond, Surrey, Gb

Volkswagen Customer Services Teams - Passenger Cars and Commercial Vehicles (award winning nurture programme)

Gb

Ba European Business Management

Education record