Nerys Corfield Email and Phone Number
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With over a quarter-century of hands-on experience in the world of contact centres – whether it's running them, scrutinising their operations, or judging their performance – I've developed a keen understanding of what truly drives their success. This experience coupled with an obsession into the world of contact centre technology means that when I conduct my proven contact centre discovery framework the practical and actionable recommendations cut across People, Processes, and Technology.My approach is tenacious, creative, pragmatic and unapologetically direct. I look to provide businesses with the clarity and conviction needed to bring about transformation helping them embrace meaningful enhancements and navigate a path to:✔️ Heightened Operational Performance✔️ Cost Reduction✔️ Elevated Customer Experience#ContactCenterConsultancy #OperationalExcellence
Injection Consulting Limited
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DirectorInjection Consulting Limited Jan 2015 - PresentElevate Contact Centre Excellence With blood, sweat and many tears managing contact centre services for the likes of Volkswagen; Sky; News UK and Centrica; with almost 100 audits conducted across all size, shape and type of Contact Centre operation and a wealth of experience collaborating with tech vendors and resellers I work as both a Consultant and Strategic Analyst.For Contact Centres:Comprehensive Assessment: Dive deep into current practices with a proven Discovery Framework that delivers actionable recommendations for achievable improvements.Transformation Support: Make the most out of contact centre technology ensure the features and functions are being used to maximise operational performance and customer experience.Realistic Roadmaps: Honest, commercially driven roadmaps that drive meaningful change and enhance your key performance indicators.Contact Centre Investments: Helping contact centres navigate the technical landscape available ensuring the right vendors are reviewed for the right reasons in the most effective way.For Tech Vendors and Partners: Leveraging a rich operational perspective Strategic support with storytelling, and functional positioning.A track record of managing contact centre services for some of the UK's biggest brands is backed by emotional intelligence, a strong commercial focus, extensive sales training, and a wealth of experience working with a diverse range of tech vendors.#ContactCentreExcellence #TechVendorPartnerships #CXTransformation #LinkedInPitch
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Contact Centre ConsultantOnecom Dec 2023 - PresentFareham, Hampshire, GbContributing to the Onecom mission of becoming the foremost connoisseurs in Contact Centre Service. Working with their impressive roster of Enterprise Customers furthering their success. -
AssociateChannel Doctors Nov 2015 - PresentBournemouth, Dorset, GbCall on the expertise and experience of Channel Doctors We use experience and insights gleaned from different sectors and situations, but in a way that makes sense for you. We’ll listen and learn from both your people and customers and then tell you how it is – and how to make it better. -
Contact Centre Practice Consultant Northern EuropeUnify Apr 2018 - Nov 2024Munich, Bavaria, De -
Lead ConsultantBlackchair Apr 2021 - Dec 2023Reading, Berkshire, Gb -
Contact Centre ConsultantServion Global Solutions Mar 2021 - Oct 2023Princeton, New Jersey, UsFor more than 25 years Servion has been trusted by customer-centric brands for architecting, implementing and managing Contact Centres and Customer Experience (CX) solutions.Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximising their existing investments. -
Contact Centre ConsultantKerv Apr 2022 - Oct 2022London, England, Gb -
Contact Centre Council Member (Chair '16 - '19)Dma Uk Mar 2016 - Apr 2020London, GbI have been part of the Council since July 2014 and was Chair for the three year term 2016 - 2019.“We are the DMA Contact Centre Council. Actively seeking to identify, reinforce, share and shape best practice”We work with the DMA to support political lobbying in areas that will directly impact marketing in contact centres (e.g. ICO's GDPR & PECR; Ofcom's persistent misuse policy). We produce best practice guides and valuable materials (the Vulnerable training materials produced by council members are now being used in contact centres in all vertical sectors).We work on initiatives to support the needs of DMA members and the council.We debate, attend events, run events, conduct research and go to the pub after every monthly meeting.If you would like to understand more about the work of the Contact Centre Council or the DMA please get in touch. -
Non Executive DirectorConnect Assist (Contact Centre) Jun 2015 - Sep 2018Nantgawr, Cardiff, GbConnect Assist supports third sector and other organisations that help people make positive life changes that last.The 24/7 contact centre provides information, advice, coaching, counselling, grants administration, social networking and website development from its contact centres in Cardiff. -
Contact Centre Practice ConsultantMitel Mar 2015 - Jul 2018Kanata, Ontario, CaMitel offer flexible and highly intuitive contact centre solutions. Servicing almost 900 contact centres in the UK alone with over 76,000 agent licenses (yes really!) across all sectors Mitel will have the solution to support your contact centre with their feature rich suite of solutions (Unified multi-channel contact centre application, WFM, outbound dialler, IVR, Call Recording, UC & Mobility).Mitel is one of the fastest growing cloud providers globally, is the only brand across 5 Magic Quadrant Gartner reports for Business Communications, powers more than 2 billion connections a day and is a really great company to work with. If you would like to understand how Mitel might help you with any challenges you are facing in your contact centre get in touch and I’ll point you in the right direction to get the help you are looking for. -
Uk Sales ManagerDbf - Outsourced Contact Centre Solutions For The Uk & Europe Feb 2014 - Jan 2015Ringwood, Hampshire, GbContact centre outsourcing experts proudly employing over 1,800 employees across 14 contact centres in 6 countries. -
Account DirectorCallcredit Information Group (Contact Centre) Jun 2004 - Jan 2014Chicago, Illinois, Us5 years at Broadsystem who sold to Callcredit Marketing Solutions (now Trans Union).4 years at Callcredit Marketing Solutions who sold the Bristol Contact Centre to Echo Managed Services.Managing these outsourced contact centre services for between 2 - 7 years; British Gas; SCA; National Apprenticeship Service; P&G; News UK; Brighthouse; Vodafone; Sky Talk; Skills Funding Agency (Train to Gain; Skills Pledge) + many more -
Account DirectorThe Listening Company (Contact Centre) 2001 - Mar 2004Richmond, Surrey, GbVolkswagen Customer Services Teams - Passenger Cars and Commercial Vehicles (award winning nurture programme) -
Client Services ManagerGreenland Interactive ( Contact Centre) Jun 2000 - Mar 2002Gb -
Business Development Manager / Account ManagerReadycall (Contact Centre - Bromely) Nov 1998 - Feb 2000
Nerys Corfield Skills
Nerys Corfield Education Details
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University Of South WalesBa European Business Management -
Chepstow Comprehensive
Frequently Asked Questions about Nerys Corfield
What company does Nerys Corfield work for?
Nerys Corfield works for Injection Consulting Limited
What is Nerys Corfield's role at the current company?
Nerys Corfield's current role is Independent Contact Centre Consultant | CC Tech Pundit | CC Ops Devotee | Contact Centre Judge, Auditor, Strategy Supporter and Commentator (Tech and Ops)..
What is Nerys Corfield's email address?
Nerys Corfield's email address is ne****@****.org.uk
What is Nerys Corfield's direct phone number?
Nerys Corfield's direct phone number is 074697*****
What schools did Nerys Corfield attend?
Nerys Corfield attended University Of South Wales, Chepstow Comprehensive.
What skills is Nerys Corfield known for?
Nerys Corfield has skills like Outsourcing, Strategy, Management, Account Management, Customer Experience, Lead Generation, Telemarketing, Leadership, B2b, Team Management, Marketing Communications, New Business Development.
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