1. Building Strategic Relationships:Connect with education leaders and decision-makers.Establish and nurture relationships to understand their educational objectives.2. Sales Target Achievement:Contribute to achieving sales targets on various timelines.Collaborate to create and execute action plans for revenue goals.Provide insights for product improvements based on market feedback.3. Lead Generation and Funnel Management:Generate and maintain a sales funnel aligned with organizational goals.Engage with existing and new partners regularly.Create a database of potential schools and qualified leads.4. Proposal and Collateral Development:Work with content and design teams to create project proposals and sales materials.5. Lead Generation Activities:Utilize email, calls, social media, networking events, and exhibitions for lead generation.Cultivate leads, prospect, and present our solutions to schools.6. Sales Process Management:Prepare and submit proposals, negotiate deals, and close orders.Ensure revenue generation, collection, and support services.7. Market Awareness and Insights:Stay updated on industry trends through meetings, events, and training.Provide feedback on products, support services, and market competition.8. Product Proposition and School Engagement:Use insights to shape product propositions that resonate with the local education market.Define effective school and teacher engagement strategies in line with our brand vision.9. PR Initiatives and Brand Awareness:Participate in PR initiatives across digital and offline channels.Develop a dynamic social media presence to promote the Sage brand.

- Understand the EdTech market situation and availability of new digital LMS & SIS technologies in the MENA region, conduct market analysis, and propose enhancement recommendations for management’s decision.- Worked closely with the technical and product teams to lead product features and customer offerings.- Worked closely with all stakeholders and prepared, from scratch, business requirement documents, MOUs, sales materials, business proposals, sales contracts, and others.- Led all "Go to Market" activities and signed +$400,000 worth of deals with a big group of schools in the MENA region.

• Develop and automate end-to-end CRM strategies focused on retention and win back of existing customer.• Provide leadership, direction, and functional guidance to junior team members.• Analyze client volumes and utilize the information to make needed adjustments and to develop strategic plans.• Identify and support the use of current trends and technologies.• Work as a consultant to drive business growth with product development, strategy, and management.• Identifies sales and asset retention opportunities.• Achieve monthly targets in terms of renewal rates and other productivity metrics in maximizing revenue, minimizing cancellations and backlog.

• Build and manage customer relationships, negotiate contracts and pricing, and handle customer issues to increase satisfaction and repeat business.• Identify new business opportunities through market research, cross-selling/up-selling, and analyzing competitors.• Develop and implement sales strategies to increase revenue and profitability, achieve monthly targets, and minimize cancellations/backlog.• Collaborate with cross-functional teams to provide a seamless customer experience, stay informed of industry trends, and deliver high-quality service.• Maintain accurate sales records, provide regular sales reports, and establish/maintain client relationships through open and positive dialogue.• Achieve monthly targets in terms of renewal rates and other productivity metrics in maximizing revenue, minimizing cancellations and backlog.

• Analysed customer data, identified areas of dissatisfaction, and recommended improvements and cost reductions to drive business growth and profitability.• Developed strong customer relationships by holding product demonstrations, scheduling appointments, and driving customer escalations to resolution to ensure customer satisfaction.• Supervised a team of customer success staff, providing regular reports to ensure that customer needs were being met and the customer experience was being optimized.• Maintained accurate and timely documentation of all customer activities to track sales metrics and support process-driven activities.• Effectively communicated process problems and challenges to sales and marketing departments and maintained brand relationships with sales and marketing teams and clients.• Prepared MOE Inspection report for schools.

• Leadership and Performance Management: Led employee performance evaluations, delivered constructive feedback, and provided training and development coaching to improve employee engagement and productivity.• Process Improvement: analysed business demand, evaluated employee strengths, and implemented targeted changes that improved process efficiency, reduced costs, and increased customer satisfaction.• Customer Service: Demonstrated exceptional customer service skills by engaging with customers, addressing their needs and concerns, and promoting outstanding experiences that enhanced customer loyalty.• Policy Enforcement: Implemented rigorous safety protocols and enforced quality policies to ensure a safe and productive work environment, with zero workplace accidents and a 95% customer satisfaction rate.• Team Collaboration: Developed and communicated clear performance goals and expectations to employees, fostering a collaborative and high-performance work culture that increased team productivity and reduced costs.

• Resolved customer problems by proactively investigating issues, answering questions, and building strong relationships with customers.• Managed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits, ensuring accurate financial records and operational efficiency.• Improved store status by implementing process improvements and identifying performance gaps, resulting in increased customer satisfaction and sales performance.• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage, leading to increased sales performance and reduced inventory loss.• Managed inventory tracking and physical inventory counts, minimizing loss and ensuring accurate inventory records.• Generated repeat business by responding to customer concerns with friendly, knowledgeable service, building strong customer relationships and enhancing customer loyalty.

• Mentored new sales team members on company standards, customer service techniques, and effective sales strategies to ensure their success.• Stayed up to date on fashion market trends and promotions, utilizing this knowledge to improve sales performance.• Educated and motivated junior associates on sales plans, personal goals, and incentives to drive team productivity.• Collaborated with sales manager to create detailed plan-o-grams to maximize display space and optimize merchandise presentation.• Built and maintained strong client relationships by delivering exceptional communication, personalized interactions, and attentive service.• Designed custom retail window displays with themes and props to showcase seasonal products and increase customer engagement.• Consistently achieved sales targets, contributing to sustained growth for the company.• Demonstrated pride in products and maintained a positive, sales-oriented attitude to keep customers engaged and excited about purchases.• Identified low-turnover stock and implemented effective strategies to increase inventory turnover, saving space and increasing capital.• Conducted product demonstrations and sampling to showcase new products and generate customer interest.• Trained and developed new team members to improve product knowledge and enhance selling abilities, contributing to overall team success.