Nesty John Pascua Email & Phone Number

Dubai, United Arab Emirates

• Process e-commerce returns/ Reverse logistics from KSA, Bahrain, Qatar, Kuwait & RoGCC.
• Dispatch of International B2B shipments to various vendors and customers
• Dispatch of International B2C shipments to various forwarders Thru Air and Land- Aramex, UPS, DHL, NAQEL, PORTER, SMSA
• Supervise Daily Stand-up Performance of couriers SLA success rate, Overall, Success rate per courier and Aging orders
• Allocate order volumes per courier based on SLA success rate, shipping rate per weight and order value
• Securing Dubai Chamber COO for B2B Shipment

Dubai, United Arab Emirates

• Duties and Responsibilities:
• Prioritizes and processes customer orders and requests submitted by telephone, email, live chat, or instant messages to
• Dispatching in-house logistics and Reship orders request.
• Handles relevant customer complaints, warranty issues, after sales services and resolves the customer complaints such as items and delivery issues, ensuring customer disputes are solved on time based on KPI.
• Manages inbound and outbound calls and carries out requests for information from the customer on the queries about items and products.
• Evaluates Returned items, Failed Deliveries, Conditions of the items for re-sell

Dubai, United Arab Emirates

• Duties and Responsibilities:
• Dispatching in-house logistics and ship out orders request.
• Processed orders for deliveries and installations required at the customer premises on WMS.
• Managed follow ups with the logistics department for executing the jobs in time, especially on “Yalla Priority shipments”
• Receiving, Put Away, Picking, Packing and Dispatching products Logistics Operations
• Guaranteed that the products picked and packed are of excellent quality before dispatching to the delivery team.

Dubai, United Arab Emirates

• Duties and Responsibilities:
• Handled Abercrombie & Fitch / Hollister Logistics Operations for UAE & Kuwait.
• Handled Lego, Lululemon, ALLSAINTS, Juicy Couture Logistics Operations for UAE
• Receiving Shipments by Advance Shipment Notice (ASN) and ensuring they are of accurate quantity, type and also of acceptable quality.
• Performed Quality Assurance as per customer order fulfillment.
• Picking accurately the items from the shelves as per customer order fulfillment.

General Santos City, Philippines

• Duties and Responsibilities:
• Checking And Inspecting goods received and ensuring they are of accurate quantity, type and also of acceptable quality.
• Picking accurately the items from the shelves as per customer order fulfillment.
• Put-away & Labeling stocks in appropriate racks/shelving by product and brand.
• Packing of stock whilst adhering to the packing guidelines.
• Conducted periodic stocks count in the warehouse and selling area using Portable Data Terminal (PDT) / RF Guns.

General Santos, Soccsksargen, Philippines

• Duties and Responsibilities:
• Responsible for the Achievement of Sales
• Maintained efficient and effective customer service at all times
• Attends and assists customers in the selection and choice of merchandise style, color, or size
• Replenishes stocks on the display and ensures availability of stocks in the selling area
• Maintains orderliness of work area to ensure systematic flow of work