Nesty John Pascua Email & Phone Number

Dubai, United Arab Emirates

• Process e-commerce returns/ Reverse logistics from KSA, Bahrain, Qatar, Kuwait & RoGCC.• Dispatch of International B2B shipments to various vendors and customers• Dispatch of International B2C shipments to various forwarders Thru Air and Land- Aramex, UPS, DHL, NAQEL, PORTER, SMSA• Supervise Daily Stand-up Performance of couriers SLA success rate, Overall, Success rate per courier and Aging orders • Allocate order volumes per courier based on SLA success rate, shipping rate per weight and order value• Securing Dubai Chamber COO for B2B Shipment • Consolidates and reports drivers’ cash deposits to finance (Cash deposits, POS receipts)• Manages Emails and Tickets (Freshdesk) ensuring customer disputes (damages, missing, change address or numbers, cancellations and following up delayed orders are solved on time based on KPI.

Dubai, United Arab Emirates

Duties and Responsibilities: • Prioritizes and processes customer orders and requests submitted by telephone, email, live chat, or instant messages to • Dispatching in-house logistics and Reship orders request. • Handles relevant customer complaints, warranty issues, after sales services and resolves the customer complaints such as items and delivery issues, ensuring customer disputes are solved on time based on KPI.• Manages inbound and outbound calls and carries out requests for information from the customer on the queries about items and products.• Evaluates Returned items, Failed Deliveries, Conditions of the items for re-sell• Maintaining “Failed Delivery Weekly and Monthly Performance” data to measure KPI• Coordinates with Distribution and Warehouse team on getting the products replacements and repairs (if any) in the least possible time

Dubai, United Arab Emirates

Duties and Responsibilities: • Dispatching in-house logistics and ship out orders request. • Processed orders for deliveries and installations required at the customer premises on WMS.• Managed follow ups with the logistics department for executing the jobs in time, especially on “Yalla Priority shipments”• Receiving, Put Away, Picking, Packing and Dispatching products Logistics Operations• Guaranteed that the products picked and packed are of excellent quality before dispatching to the delivery team. • Ensured that the products are being sorted and well-organized as per locations before dispatch. • Updating the WMS on shipping out the orders and putting it on the “run-sheet” – Tracking App

Dubai, United Arab Emirates

Duties and Responsibilities: • Handled Abercrombie & Fitch / Hollister Logistics Operations for UAE & Kuwait.• Handled Lego, Lululemon, ALLSAINTS, Juicy Couture Logistics Operations for UAE• Receiving Shipments by Advance Shipment Notice (ASN) and ensuring they are of accurate quantity, type and also of acceptable quality.• Performed Quality Assurance as per customer order fulfillment.• Picking accurately the items from the shelves as per customer order fulfillment.• Put-away & Labeling stocks in appropriate racks/shelving by product and brand.• Packing of stock whilst adhering to the packing guidelines.• Conducted periodic stocks count in the warehouse RF Guns/Portable Data Terminal (PDT).• Updating the Truck arrivals of shipment and Customs Bill of Entry(BOE) information to WMS.

General Santos City, Philippines

Duties and Responsibilities: • Checking And Inspecting goods received and ensuring they are of accurate quantity, type and also of acceptable quality.• Picking accurately the items from the shelves as per customer order fulfillment.• Put-away & Labeling stocks in appropriate racks/shelving by product and brand.• Packing of stock whilst adhering to the packing guidelines.• Conducted periodic stocks count in the warehouse and selling area using Portable Data Terminal (PDT) / RF Guns.• Report all discrepancies to the Department Manager for reconciliation of inventory• Execution Shipping Manifest for damages, return to vendor & transfer outs.

General Santos, Soccsksargen, Philippines

Duties and Responsibilities: • Responsible for the Achievement of Sales• Maintained efficient and effective customer service at all times• Attends and assists customers in the selection and choice of merchandise style, color, or size• Replenishes stocks on the display and ensures availability of stocks in the selling area• Maintains orderliness of work area to ensure systematic flow of work• Sees to it that all merchandise/items and other equipment kept in the selling area are well-secured