Global Customer Success Manager
Philippines
- SaaS/platform training and onboarding- Track and document progress and results from action plans and follow escalation procedures - Track, triage, and communicate to internal stakeholders on customer issues- Prepare internal reports that provide an understanding of the customer's account- Work closely with Account/Project Managers in reporting Quarterly Business Reviews and meeting business renewal and retention targets- Identifying customers’ needs and maintaining a continuously high level of customer service delivery and satisfaction- Developed professional rapport with the customers and build positive brand loyalty- Run regular sessions with clients to optimize platform performance and customer experience- Attended to customers’ feedback and challenges in a professional manner and followed through effectively and efficiently to resolution within the team