Bruce Evans Email & Phone Number

Philadelphia, Pennsylvania, United States

Responsible for supporting Tenneco – Monroe Hartwell Georgia manufacturing facilities,corporate officelocations, and remote users providing resolution to network systems issues.• Maintain and monitor network equipment and production devices.• Respond to work order, change order requests for technical issues and technical assistance.• Provided remote support using Bomgar Secure Remote Access, MS Teams and by phone or email.• Logged and tracked all technical requests and equipment using the ServiceNow Management System.• Maintain printer consumables, hardware support contracts and asset inventory.• Rollout new equipment refresh, and retired equipment decommission, wipe & load OS releases.• Update status reports and projects when necessary.• Create and manage user Windows Domain account access and permissions.• Administer account access and permissions for Office 365, Lotus Notes users.• Perform data daily backup duties, and other tasks and responsibilities as required from time to time.

Elberton, Georgia Area

Providing I.T. consulting services to businesses and individuals, including repair, troubleshooting, installation of computer and local area networks.• Respond to on-site service calls related to computer or networking issues.• Consult businesses and suggest technology implementation options and migration plans.• Provide network support and administration on Microsoft Windows server networks.• Repair and diagnose technical issues on computers, printers, routers, firewalls, Access Points.

Greater Atlanta Area

Provided remote technical assistance to Office 365 customers (small business <150 licenses) via telephone, written correspondence, and remote desktop support sessions. Assist administrators with advanced troubleshooting, problem resolution, and best practices regarding break-fix scenarios and deployment/implementation and readiness guidance. Demonstrated experience in handling technically complex issues and politically sensitive situations. Assist Office 365 customers with configuration and ongoing support of the Office 365 cloud suite of applications.

Suwanee, Ga

Planned, designed, implemented, administered this local area network and server infrastructure for this manufacturing company provisioning internet technologies and system automation to increase productivity of the company processes. Managed Information Technology Department consisting of network administrators, web developers, and helpdesk support personnel. Managed the acquisition of computer equipment and network services, negotiated the terms and prices with vendors and suppliers. Monitored cost of voice, data, hardware service contracts, service subscriptions and software licensing. Managed network security, asset monitoring, patch management, system upgrades, technology migrations, infrastructure build-outs, user support and user training.

Greater Atlanta Area

Security administration for PDC and BDC domain servers, providing login access for 10,000 user accounts.• Created scripts and batch files for automated, user account creation and data archival.• Responsible for support and administration of Lotus Notes server • Administered user accounts in a NT 3.x / 4.x domain environments.• Supported workstation computer hardware and software.• Supported printers, fax machines and copiers.• Performed updates and upgrades on Windows NT Server 3.1 NT 3.51, NT 4.0 files servers.• Supported Connectix thin client server for user remote access to network.