Nick Thomson Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Aim: Expand the business with continued profitability Year 1 - Revenue & team doubled. Highlights included, moving operations to a larger, more accessible location & moving from tradie platform to Salesforce CRMYear 2 - Revenue & team doubled. Highlights included, extending operations to the Central Coast & Newcastle & expand footprint into commercial.

Sydney, New South Wales, Australia

Worked alongside engineers, architects, planners and design consultants to ensure the customer is at the centre of every aspect. Collaborated and challenged teams, using innovative tools such as virtual reality to drive customer empathy, to ensure an easy customer experience.

Sydney, Australia

Sydney Metro is Australia’s biggest public transport project. This new standalone railway will deliver 31 metro stations and more than 66 kilometers of new metro rail, revolutionising the way Australia’s biggest city travels.

Sydney, Australia

Developed a deep understanding of the current National Broadband Network customer experience connection process for Business. Defined and planned what is required to get an ideal experience. Worked across the business to drive the requirements and ensure they are appropriately prioritised

Sydney Area, Australia

Built and managed a team to provide focus on video delivery across the multitude of platforms including Online, Mobile, Apps, Tablets, Smart TV and Telstra’s own T-Box and T-Hub while BigPond made the transition to Telstra Media.

Telstra Media transformed from an ISP centric model to a media production house focusing on delivering content to customers. BigPond Content provides a range of compelling online content services covering movies, music, games and sport.

• Built and managed a team of production staff and webcasting technicians and provided in-house expertise on all webcasting issues technical or practical.
• Built strong client relationships that guaranteed successful project delivery
• Implemented a workflow system to manage events, staff hours, training, management P&L
• Responsible for financial P&L including management of external suppliers and recruiting

Built and managed a substantial, well-regarded and profitable webcasting business within the company. Coordinated and project managed over 100 live webcast events a year for the top 100 FTSE listed companies in the UK

Provide webcast services ranging from a simple conference call to a live multiple camera results presentation, Executive Interviews and Investor Days with multiple speakers and online questions. Financial and P&L responsibilities of our webcasting activities: include managing pricing and costs and revenue generation.

Managed London office projects and provided support for European clients. Negotiated content deals, evaluated and integrated gaps, market niches and overall strategy to ensure growth and continuity of business