Netsy Tefera Email & Phone Number

Washington, District Of Columbia, United States

• Develop product strategy to deliver high value and impact.• Lead the entire product lifecycle, from ideation to launch and management.• Develop and manage product portfolio for the organization• Create and maintain dynamic strategic product roadmaps • Oversee the product ecosystem, ensuring seamless integration and alignment across products and services• Analyze user needs across the product ecosystem to inform development decisions.

●Conducted systems and cost analysis for small and medium-sized nonprofit organizations and federal contractors, and built more efficient and effective custom solutions●Managed departmental and organizational-wide requirements engineering process to determine stakeholders’ needs and system requirements●Conducted Website UX/UI analysis, information architecture analysis, and built team sites and organizational-wide intranet sites●Developed training, operating and user manuals; Trained staff on how to use new systems●Documented and supported testing and implementation of new systems and processes.●Championed data governance ensuring data integrity in new systems and processes.

Washington D.C. Metro Area

• Managed the overall Salesforce implementation lifecycle as well as the implementation, integration,and data migration of multiple software, such as Fonteva, an association management system, andPardot, a marketing tool.•Gathered user and system requirements, mapped and analyzed current processes’ bottlenecks and recommended solutions, including dashboards and reports to track key metrics for theorganization. Conducted user acceptance testing sessions with different department stakeholders.•Analyzed stakeholders needs and requirements to determine and recommend software tools toincrease their efficiency and overall productivity, such as leaning management software, communityplatforms, project management tools, video conferencing tools, and ticketing systems.• Designed and configured automated multi-dimensional reports to measure the performance of the ITdepartment help desk•Gathered requirements and designed Microsoft SharePoint team sites and helped migrate data from shareddrives. •Automated processes and built ticketing systems for teams using Microsoft Flow onSharePoint. • Designed and built a streamlined hardware and software ordering process and inventorymanagement system•Built information technology interactive training modules, developed user manuals and conductedquarterly training sessions to all staff on how to use existing or new systems and processes

Washington D.C. Metro Area

• Conducted a comprehensive a systems analysis and strategic plan for the optimal curriculum deliveryformat of the Baby Brigade Program, a training curriculum tailored towards military and veteran parentsto effectively nourish the well-being of their infants and toddlers:o Gathered and analyzed stakeholders and systems requirementso Conducted systems analysis and developed a weighted multidimensional scorecard to determinewhich teleconferencing tool is more effective and efficiento Conducted a cost analysis, feasibility analysis and risk assessment to determine which deliveryformat is more beneficialo Developed a detailed training workflow, implementation plan, and shared best practicesguidelines for the curriculum delivery of the Baby Brigade Program

• Conducted a systems analysis and cost-benefit analysis to determine the most efficient and effectivetools that were utilized, cut cost on expenses, easily manage tools used at the organization • Conducted a CRM analysis and analyzed user and system requirements• Built a multidimensional systems evaluation matrix to evaluate and select which organizational-wide CRM tool will be implemented• Built, tested and trained staff on how to use an automated equipment checkout system thatsimplifies storing, tracking, and managing IT equipment loans.• Helped build an organizational-wide intranet site and team sites• Conducted website user experience and user interface (UI/UX) analysis, information architectureanalysis of 16 websites that the United Nations Foundation manages• Created and designed IT training materials, including training guides, PowerPoint slides andvideo tutorials

Washington D.C. Metro Area

• Gathered requirements and shared ideas to build of a more modern interactive intranet• Managed and updated databases and content on the intranet• Provided level I and level II help desk support• Installed configured and upgraded computers, phones, and other accessories• Created an IT intern program for new interns

Washington D.C. Metro Area

● Mapped and developed a relational database using Navicat to store contact information and issues thatare of interest to companies and organizations’ involved in “social justice”● Built a user­friendly interface to increase the efficient usage of the relational database● Trained staff and interns to use the database and the organization’s Salesforce

●Applied an information system to increase the efficient use of the events database● Built a user­friendly interface to manage “job search teams” data● Created a checklist in excel that auto­populates recommendations for students based on their responses● Gave knowledge­transfer to new team members● Managed event registration process of 100+ graduate students

Washington D.C. Metro Area

●Operated Cvent, an online event management software, for the organization● Provided an analysis of the efficient usage of Cvent by the organization● Earned recognition as the “intern on the spot” (completed a 3-week project in 4 days)● Worked as a volunteer coordinator for the 2011 8thBiennial U.S.­Africa Business Summit

Bachelor Of Science - Bs, Information Systems And Operations Managemenet

Nanodegree, Product Manager Nanodegree Program

Master Of Science - Ms, Information Systems

Activities and Societies: Phi Kappa Phi Golden Key

Associate Of Science (As), Business/Commerce, General

Activities and Societies: Phi Theta Kappa Honors Society

Bachelor Of Commerce (B.Com.), International Business

Activities and Societies: Honors Program and French Immersion Program

Education record