Netsy Tefera Email & Phone Number

Washington, District Of Columbia, United States

• Develop product strategy to deliver high value and impact.
• Lead the entire product lifecycle, from ideation to launch and management.
• Develop and manage product portfolio for the organization
• Create and maintain dynamic strategic product roadmaps
• Oversee the product ecosystem, ensuring seamless integration and alignment across products and services
• Analyze user needs across the product ecosystem to inform development decisions.

• Conducted systems and cost analysis for small and medium-sized nonprofit organizations and federal contractors, and built more efficient and effective custom solutions
• Managed departmental and organizational-wide requirements engineering process to determine stakeholders’ needs and system requirements
• Conducted Website UX/UI analysis, information architecture analysis, and built team sites and organizational-wide intranet sites
• Developed training, operating and user manuals; Trained staff on how to use new systems
• Documented and supported testing and implementation of new systems and processes.
• Championed data governance ensuring data integrity in new systems and processes.

Washington D.C. Metro Area

• Managed the overall Salesforce implementation lifecycle as well as the implementation, integration,and data migration of multiple software, such as Fonteva, an association management system, andPardot, a marketing tool.
• Gathered user and system requirements, mapped and analyzed current processes’ bottlenecks and recommended solutions, including dashboards and reports to track key metrics for theorganization. Conducted user acceptance.
• Analyzed stakeholders needs and requirements to determine and recommend software tools toincrease their efficiency and overall productivity, such as leaning management software, communityplatforms, project management.
• Designed and configured automated multi-dimensional reports to measure the performance of the ITdepartment help desk
• Gathered requirements and designed Microsoft SharePoint team sites and helped migrate data from shareddrives.
• Automated processes and built ticketing systems for teams using Microsoft Flow onSharePoint.

Washington D.C. Metro Area

• Conducted a comprehensive a systems analysis and strategic plan for the optimal curriculum deliveryformat of the Baby Brigade Program, a training curriculum tailored towards military and veteran parentsto effectively.

• Conducted a systems analysis and cost-benefit analysis to determine the most efficient and effectivetools that were utilized, cut cost on expenses, easily manage tools used at the organization
• Conducted a CRM analysis and analyzed user and system requirements
• Built a multidimensional systems evaluation matrix to evaluate and select which organizational-wide CRM tool will be implemented
• Built, tested and trained staff on how to use an automated equipment checkout system thatsimplifies storing, tracking, and managing IT equipment loans.
• Helped build an organizational-wide intranet site and team sites
• Conducted website user experience and user interface (UI/UX) analysis, information architectureanalysis of 16 websites that the United Nations Foundation manages

Washington D.C. Metro Area

• Gathered requirements and shared ideas to build of a more modern interactive intranet
• Managed and updated databases and content on the intranet
• Provided level I and level II help desk support
• Installed configured and upgraded computers, phones, and other accessories
• Created an IT intern program for new interns

Washington D.C. Metro Area

• Mapped and developed a relational database using Navicat to store contact information and issues thatare of interest to companies and organizations’ involved in “social justice”
• Built a user­friendly interface to increase the efficient usage of the relational database
• Trained staff and interns to use the database and the organization’s Salesforce

• Applied an information system to increase the efficient use of the events database
• Built a user­friendly interface to manage “job search teams” data
• Created a checklist in excel that auto­populates recommendations for students based on their responses
• Gave knowledge­transfer to new team members
• Managed event registration process of 100+ graduate students

Washington D.C. Metro Area

• Operated Cvent, an online event management software, for the organization
• Provided an analysis of the efficient usage of Cvent by the organization
• Earned recognition as the “intern on the spot” (completed a 3-week project in 4 days)
• Worked as a volunteer coordinator for the 2011 8thBiennial U.S.­Africa Business Summit

Bachelor Of Science - Bs, Information Systems And Operations Managemenet

Nanodegree, Product Manager Nanodegree Program

Master Of Science - Ms, Information Systems

Activities and Societies: Phi Kappa Phi Golden Key

Associate Of Science (As), Business/Commerce, General

Activities and Societies: Phi Theta Kappa Honors Society

Bachelor Of Commerce (B.Com.), International Business

Activities and Societies: Honors Program and French Immersion Program

Education record