Baaz Muhammad Email & Phone Number

Pakistan

Riyadh, Saudi Arabia

• Monitored and maintained the physical and virtual infrastructure of the data center, ensuring optimal performance, uptime, and security.• Set up and managed VMware vSphere environments, ensuring smooth operation and performance.• Install and configured servers, switches, routers, and storage systems while performing routine maintenance and troubleshooting hardware issues.• Managed and optimized data center network operations, ensuring robust connectivity and efficient routing between data center resources.• Assisted in the deployment and configuration of VMware vSAN for efficient storage solutions• Implemented data backup solutions and performed regular data recovery drills to ensure the integrity and availability of critical business data. • Worked closely with IT and operations teams to support the deployment of new services, infrastructure updates, and system integration.• Utilized monitoring tools to track data center performance, generate reports, and recommend improvements to reduce latency and downtime. Assisted in troubleshooting and resolving IT issues related to software, hardware, and network systems.• Working in Active Directory and Domain. Adding, deleting, and giving privileges to any user under supervision.• Sharing files and Resources over the LAN networks.• Monitored and managed the M365 Admin console.• Administered and supported end users' emails.• Installed and managed HP servers and virtual machines.

Islāmābād, Pakistan

Key Contributions & Achievements:• Provided IT support across departments, installing and configuring systems, and troubleshooting issues.• Responsible for ensuring the seamless operation of the company's IT infrastructure and providing technical support to a diverse user base.• Installing, Upgrading and troubleshooting Operating Systems.• Install computer peripherals, modify and computer for users.• Installing and troubleshooting required (company) software’s and different settings.• Taking Remote access to troubleshoot issues facing by user.• Sharing files and Resources over the LAN networks• Working in Active Directory and Domain. Adding, deleting, and giving privileges to any user under supervision• Assist in creating and updating technical documentation, user guides, FAQs, and knowledge base articles to help customers self-serve and troubleshoot common issues.• Giving support to Avaya, Cisco Meraki, and Linksys switches, firewalls, Phones and Access Points.• CCTV Systems installation and maintenance using NVR/DVR• Giving support to the Access control system and fingerprint/attendance machine• Creating, managing, and removing user accounts and groups in Microsoft 365.• Train Computer users and respond to queries either in person or over the phone.• Train staff regarding Smartboard issues and usage.• Giving support to Epson (675,575BE) model projector.• Giving support to Avaya IP Phones installed on networks.• Managed projects to deliver services and handle network configurations.• Ensured data protection and assisted with the deployment of technical solutions.• Provided IT infrastructure support, troubleshooting OS, network, and hardware issues.• Worked in Active Directory and supported network components like switches, firewalls, and IP phones.

Bsc. In Computer Software Engineering, 3.25/4.00

Diploma Of Information Technology (1 Year)