John Swain Email & Phone Number

Reading, England, United Kingdom

Banbury, England, United Kingdom

Whilst working in the EMEA TAC team, my duties included:- Responding to customer product inquiries via telephone and email- Resolving customer issues including those raised during installation, operation and maintenance- Troubleshooting problems with customer network equipment and software applications recommending corrective actions as appropriate- Filing.

Oxford, United Kingdom

I was further promoted into this role. My responsibilities involved providing advice, support and strategic direction in the capacity of a subject matter expert in the networking field. Both internally within IT Services and on occasion through consultancy with departments and colleges of the University of Oxford. My duties involved the presentation of.

Oxford, England, United Kingdom

I was promoted into this position and in addition to the duties and responsibilities undertaken as Network Support & Development Officer, I was responsible for the design, configuration, maintenance and troubleshooting of the newly deployed Odin backbone network providing connectivity to over 300 remote sites around Oxford and temporary interconnectivity.

Within this role, I undertook the configuration, maintenance and troubleshooting of the University Backbone Network (UBN) providing connectivity to over 300 remote sites around Oxford. This involved the configuration and maintenance of various services provided by the team - such as DNS, DHCP, wireless systems and the central VPN service. Also.

Milton Keynes, United Kingdom

My main duties involved installing, configuring and maintaining the University’s data and voice network services at its headquarters in Milton Keynes and at sixteen locations situated around the UK and internationally. This also involved ensuring that the University’s presence on the Internet via its two connections into the JANET network was maintained..

Buckingham

Various responsibilities held within this post included:- 1st and 2nd line support of staff and students within a pressurised helpdesk environment- Fault diagnosis and resolution of PC hardware, software, a switched Ethernet network and of AV equipment- Keeping downtime to an absolute minimum even if occasional out-of-hours working is necessary- Performing.

This part-time post was undertaken to compliment my studies and involved:Taking support calls from staff and students throughout the Coventry University campus and logging them within the 'RMS' call logging system;Administration of student user accounts including disk and printing quotas;Monitoring of networked print services campus-wide centrally from the.

This post was undertaken during the summer holidays and involved:- Taking support calls from staff and students and logging them within the 'Track-IT' call logging system- Fault diagnosis and resolution of PC hardware and software- Assisting the systems team with fault diagnosis and resolution within a switched Ethernet network- Performing daily data.

Postgraduate Diploma, Advanced Networking

Bsc (Hons), Network Computing, Bsc (Hons) Network Computing 2:1

Btec National Diploma, Networking & Ict Support

Btec First Diploma, It Applications