• Solutions requirements gathering, development, implementation, QA, Testing• SDLC: full life cycle management, development, implementation, testing, maintenance, support• SaaS, PaaS, local environments• IT and business systems process analysis, consulting and assessment • IT and business systems process development, management and implementation • Process Management: analysis, mapping, development, documentation• Project Management: scheduling, resource assessment, analysis and solution development• Process Improvement specialist: review, analysis, assessment, recommendation• Communications: multi-level documentation, advocacy and delivery to technical, staff and executive levels; includes internal, client-facing and vendor constituents

• Client-facing requirements discovery, management, design, development, implementation of suite of software solutions and technology services in local, PaaS and SaaS environments• SDLC: Extensive, successful experience in all phases of the systems development process• Electronic Health Records (EHR) system implementation• Cloud services• Business process mapping, workflow design, optimization, development, management• Project Management• Client training: system configuration, file build, modeling, system security, maintenance, process workflows, policy and best practices • Database development and management• Practice Management requirements, workflow design, management• Clinical workflow design, management• Billing system and services design, management: responsible for billing system setup, testing, bill production and reports• Form Development, design and modeling • User Role Form: Developed and implemented process for capturing and documenting client system (build)/setup requirements - distributed methodology, process, form/application (design, development, deployment) plus best internal business (Netsmart) policy and practice Netsmart is the largest technology provider focused on integrating behavioral health, human services and post-acute care with the entire healthcare ecosystem

• Designed, implemented and managed Contract Cost Allocation and Approval processincluding forms and website • Performed current state to future state analysis, assessment, planning, design including recommendation, advocacy and presentation to executive level decision-makers• Full life-cycle including: Requirements, Development, Testing, Implementation, Rollout and Maintain• Subject Matter Expert (SME) for Contract Cost Allocation and Approval Process• Management and Strategic Business Planning• Portfolio management and analytical support • Process management: analysis, mapping, development, documentation and improvement• Project management: full life-cycle oversight, executive reporting, resource assessment, deployment, analysis and solutions development • Vendor contract analysis, cost assessment, mapping, contract conversion• Change Agent: responsible for requirements assessment and solution development• Management presentation development and design