Narongsak B.
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Narongsak B. Email & Phone Number

IT Support Professional Specializing in Customer Satisfaction and Efficient Problem Resolution at AVASO Technology Solutions
Location: Hat Yai, Songkhla, Thailand 5 work roles 3 schools
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Role
IT Support Professional Specializing in Customer Satisfaction and Efficient Problem Resolution
Location
Hat Yai, Songkhla, Thailand
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Who is Narongsak B.? Overview

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Quick answer

Narongsak B. is listed as IT Support Professional Specializing in Customer Satisfaction and Efficient Problem Resolution at AVASO Technology Solutions, a company with 398 employees, based in Hat Yai, Songkhla, Thailand. AeroLeads shows a matched LinkedIn profile for Narongsak B..

Narongsak B. previously worked as IT Support (EUC L2) at Avaso Technology Solutions and Advisor, Enterprise Technical Support at Dell Technologies. Narongsak B. holds Bachelor Of Business Administration (B.B.A.), Information Technology from Rajamangala University Of Technology Thanyaburi.

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Email format at AVASO Technology Solutions

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AVASO Technology Solutions

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Profile bio

About Narongsak B.

Experienced Senior Technical Support Analyst with a demonstrated history of working in the information technology and services industry. Strong information technology professional skilled in Service Delivery, Storage Area Network (SAN), Technical Support, Storage, and Linux.

Current workplace

Narongsak B.'s current company

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AVASO Technology Solutions
Avaso Technology Solutions
IT Support Professional Specializing in Customer Satisfaction and Efficient Problem Resolution
melbourne, victoria, australia
Website
Employees
398
AeroLeads page
5 roles

Narongsak B. work experience

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It Support (Euc L2)

Current

ประเทศไทย

Provide technical assistance for incoming queries and issues related to computer systems, software, and hardware.Respond to email messages for customers seeking help.End to End management of all Desktops, Laptops, Printers & Peripherals for existing and new devices covering installations and management.Perform any Install, Move, Add or Change of IT.

Aug 2023 - Present

Advisor, Enterprise Technical Support

Penang, Malaysia

- Act as an level 2 support for frontline L1 agent and lead the technical troubleshooting and diagnostic to resolve the technical issues via phone, email/chat, online and social media.- Assume the technical resolution ownership from L1 agent when issue is escalated.- Maintain accurate call logging and tracking info in Dell CRM system.- Assists customers by.

Mar 2018 - Mar 2022

Senior Technical Support Engineer

Bayan Lepas, Pulau Pinang, Malaysia

level 2 support for frontline Level1 agent and lead the technical troubleshooting and diagnostic to resolve the technical issues via phone, email/chat, online and social media.

Mar 2018 - May 2021

Enterprise Technical Support Sr. Analyst

Bayan Lepas, Pulau Pinang, Malaysia

Troubleshoot and resolve complex customer technical problems over chat, email, and call remoteCollaborate with peers, team leads as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution Demonstrate case management skills for each customer/case by managing timelines, complexity, and communications.

Apr 2015 - Mar 2018

Enterprise Technical Support Analyst

Diagnosis & troubleshoot via call chat and email, computer systems, Servers / storage & software systems within standard time frames. Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction. Analytical, articulate, result-oriented and provide excellent.

May 2012 - Mar 2015
Team & coworkers

Colleagues at AVASO Technology Solutions

Other employees you can reach at avasotech.com. View company contacts for 398 employees →

3 education records

Narongsak B. education

Higher Vocational Certificate, Information Technology

Phetchaburi Vocational College

Vocational Certificate, Marketing

Phetchaburi Vocational College
FAQ

Frequently asked questions about Narongsak B.

Quick answers generated from the profile data available on this page.

What company does Narongsak B. work for?

Narongsak B. works for AVASO Technology Solutions.

What is Narongsak B.'s role at AVASO Technology Solutions?

Narongsak B. is listed as IT Support Professional Specializing in Customer Satisfaction and Efficient Problem Resolution at AVASO Technology Solutions.

Where is Narongsak B. based?

Narongsak B. is based in Hat Yai, Songkhla, Thailand while working with AVASO Technology Solutions.

What companies has Narongsak B. worked for?

Narongsak B. has worked for Avaso Technology Solutions, Dell Technologies, and Dell.

Who are Narongsak B.'s colleagues at AVASO Technology Solutions?

Narongsak B.'s colleagues at AVASO Technology Solutions include Gustavo Pagnossin, Neha Sharma, Luciano Garcia, Oleksii Golovko, and Alfredo Burmühl.

How can I contact Narongsak B.?

You can use AeroLeads to view verified contact signals for Narongsak B. at AVASO Technology Solutions, including work email, phone, and LinkedIn data when available.

What schools did Narongsak B. attend?

Narongsak B. holds Bachelor Of Business Administration (B.B.A.), Information Technology from Rajamangala University Of Technology Thanyaburi.

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